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Added 2 hours ago
X
Senior Forward Deployed Engineer
Xero
Remote, Canada
- Full-time
- Remote
Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.
Added 2 hours ago
CG
SAP Functional Solution Architect – Acquire to Retire / Capital Projects (Hybrid - Onsite 3 Days)
Conexess Group
Calgary, AB
- Full-time
…solutions that meet business requirements, ensure strong systems integration, and follow best practices while enhancing the end-user…
Added 3 hours ago
C
Risk & Compliance Project Manager and Application Manager
Citi
Mississauga, ON
- Full-time
…end-to-end lifecycle, stability, and evolution of critical enterprise risk, regulatory, and compliance software applications, while concurrently driving large-scale regulatory and…
Added 4 hours ago
UW
Applied AI Engineer (Contract)
Upstream Works Software
Canada
- Contract
Upstream Works is a Canadian software company with 25 years of experience in enterprise contact centre software, trusted by Cisco, Amazon Web Services and global partners.
Added 4 hours ago
RB
Senior Quality Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…remediation, and modernization initiatives. The role covers enterprise applications, backend services, and batch processes, including testing for TSS remediation, vulnerability fixes,…
Added 4 hours ago
MC
Director, Supply Chain Management (Hybrid)
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…on critical initiatives and special assignments, and advance enterprise-level process improvements. The role is also responsible for helping to establish and oversee planning principles…
Added 4 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Customer Service Enterprise Applications Functional Support
Added 5 hours ago
RB
Lead Full Stack Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…implementations in modern cloud environments. You will work on enterprise-grade .NET processes and data integration solutions while contributing to our digital transformation…
Added 6 hours ago
LI
Software Developer
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Treasury Board Secretariat (Central Agencies Cluster) is seeking a Senior Software Developer to join their team onsite at 222 Jarvis Street, Toronto. In this role, the…
Added 6 hours ago
OT
Lead Quality Assurance Developer
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The Lead Quality Assurance Engineer owns QA strategy, governance, reporting, and execution across enterprise programs. This role leads teams through integration, functional, regression,…
Added 7 hours ago
A
Quality Assurance Automation Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Automation Developer you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our…
Added 7 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
We’re on a long term journey to implement a world class CRM for ATB across the enterprise. The role is key to ensure we’re building a solution with the highest quality.
Added 7 hours ago
A
Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
Enterprise SME & Strategy: Acts as enterprise SME on Intearc e-Transfers and Real Time Rail; accountable for delivering annual business objectives.
Added 7 hours ago
AC
Senior Full Stack Developer (AWS)
Adastra Corporation
Toronto, ON
- Other
We are looking for a Senior Full Stack Developer to take ownership of backend architecture and development for end-user self-service and access visibility solutions. This role combines…
Added 7 hours ago
IH
M365 Senior Analyst
Interior Health Authority
Kelowna, BC
- Full-time
Responsible for maintaining cloud and infrastructure components that support enterprise-wideM365 services including but not limited to the configuration and maintenance of settings,…
Added 8 hours ago
SC
Senior Developer
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
We are looking for a dynamic and motivated Senior Software Developer who embrace AI-assisted software development as part of their everyday engineering practice to join our engineering…
Added 8 hours ago
AC
Workday Integration Developer
Adastra Corporation
Markham, ON
- Other
We are looking for a hands-on Workday Integration Developer to design, build, and support secure and reliable integrations between Workday and enterprise systems. The role will focus…
Added 8 hours ago
AC
Broadcom Clarity Developer
Adastra Corporation
Markham, ON
- Other
We are looking for a hands-on Broadcom Clarity Developer to design, develop, enhance, and support Broadcom Clarity PPM solutions across portfolio, project, resource, and financial…
Added 8 hours ago
AS
Mobile Developer (React Native)
Apex Systems
Toronto, ON
- $60 to $70 USD / hour
- Full-time
Native Developer experience with Reactive Native
Added 8 hours ago
GS
Ingénieur Automatisation Électronique & DevOps (Senior)
Groupe SII
Montreal, QC
- Full-time
Tu contribueras à l’automatisation des activités de conception, d’intégration et d’essai de systèmes électroniques destinés à des charges utiles de satellites et à différents produits…
Added 8 hours ago
M
IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 8 hours ago
AS
Databricks Data Engineer
Apex Systems
Toronto, ON
- $50 to $55 USD / hour
- Full-time
…large-scale data migration and centralization initiative into an enterprise Databricks data hub. This Engineer will focus on building data pipelines, ingesting and transforming data from…
Added 8 hours ago
AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
Enterprise SME & Strategy: Acts as enterprise SME on Intearc e-Transfers and Real Time Rail; accountable for delivering annual business objectives.
Added 9 hours ago
F
React JS Developer
Fortinet
Burnaby, BC
- Full-time
…data everywhere. We are currently seeking a dynamic ReactJS Developer to contribute to the success of our rapidly growing business. We are looking for a highly motivated individual who can…
Added 9 hours ago
T
PLM Functional Architect – Teamcenter
Techso
Montreal, QC
- Full-time
Experience integrating PLM solutions with other enterprise systems (ERP, MES, CAD, etc.);

AceStack

ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description: ServiceNow AIOps Architect

Location: Toronto, ON

Work Mode: Onsite

Role Overview

We are seeking an experienced ServiceNow AIOps Architect to lead end-to-end architecture and solution design for enterprise IT Operations Management (ITOM) and AIOps initiatives. The ideal candidate will have deep expertise in ServiceNow ITOM, Event Management, CMDB, Service Mapping, intelligent event correlation, automation, and enterprise integrations.

This role will focus on improving service availability, reducing event noise, enabling proactive incident prevention, and driving operational efficiency through scalable, secure, and service-aware ServiceNow solutions.

Key Responsibilities

Lead end-to-end solution architecture and design for ServiceNow AIOps and IT operations transformation initiatives.
Architect AIOps solutions for event ingestion, correlation, deduplication, alert prioritization, anomaly detection, service health monitoring, and operational intelligence.
Design and oversee integrations between ServiceNow and enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
Define CMDB architecture, service topology, Configuration Item (CI) relationships, and service dependencies to enable accurate event correlation and business impact analysis.
Design automated incident management and remediation workflows, including incident creation, enrichment, assignment, escalation, resolution, and closure.
Develop high-level architecture designs, solution blueprints, data flows, integration specifications, and technical design documents aligned with business and operational requirements.
Establish architectural standards and best practices for scalability, availability, performance, security, maintainability, and platform governance.
Review technical designs and implementations to ensure compliance with ServiceNow best practices, enterprise architecture standards, and platform capabilities.
Collaborate with SRE, IT operations, infrastructure, application development, security, and enterprise architecture teams to deliver integrated solutions.
Identify architectural risks, integration dependencies, CMDB data-quality issues, and operational constraints, and define appropriate mitigation strategies.
Maintain architecture documentation, architecture decision records, reusable design patterns, and operational support models.
Provide technical leadership and guidance throughout development, testing, deployment, production stabilization, and continuous improvement.

Required Skills and Qualifications

Extensive hands-on experience in ServiceNow architecture, with strong expertise in AIOps, ITOM, and enterprise IT service operations.
Strong knowledge of ServiceNow ITOM capabilities, including:
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence and service health monitoring
Proven experience designing AIOps solutions for event correlation, noise reduction, alert prioritization, anomaly detection, and proactive incident prevention.
Deep understanding of CMDB, Common Service Data Model (CSDM), Configuration Items, service topology, dependency mapping, and service-aware monitoring.
Experience integrating ServiceNow with enterprise observability, monitoring, cloud, network, infrastructure, application performance monitoring (APM), and security tools.
Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.
Experience designing automated workflows and remediation solutions using Flow Designer, IntegrationHub, orchestration, and related automation capabilities.
Strong understanding of ITSM processes, including Incident, Problem, Change, and Major Incident Management, and their integration with ITOM/AIOps workflows.
Experience defining platform architecture, security controls, governance frameworks, reusable design standards, and scalable integration patterns.
Ability to evaluate out-of-the-box capabilities versus customization and minimize technical debt.
Excellent analytical, problem-solving, communication, stakeholder management, and technical leadership skills.

Key Expectations and Deliverables

Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
Reduce alert noise, duplicate events, and manual intervention through event correlation, prioritization, enrichment, and automated remediation.
Enable reliable integrations between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
Improve CMDB accuracy and service topology visibility to support reliable impact analysis and service-aware operations.
Promote adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
Establish architecture governance and provide technical direction throughout the solution lifecycle.
Ensure production readiness through effective architecture validation, operational documentation, stakeholder alignment, and continuous improvement.

Preferred Experience

ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant architecture-level certifications, where applicable.
ServiceNow Certified Implementation Specialist (CIS) certifications in ITOM or related modules.
Experience delivering large-scale ServiceNow ITOM/AIOps implementations in complex enterprise environments.
Experience working with enterprise observability and monitoring tools such as Splunk, Dynatrace, Datadog, AppDynamics, or Prometheus/Grafana.
Familiarity with cloud platforms, infrastructure automation, SRE practices, and enterprise operational resilience.

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More about this job

Responsibilities

Lead end-to-end architecture and design for ServiceNow AIOps and ITOM solutions, including event management, service topology, integrations, and automated incident remediation. Establish architecture standards and governance, guide delivery teams through implementation and production readiness, and improve service availability and operational efficiency.

Requirements

Requires extensive hands-on ServiceNow architecture experience, with deep expertise in AIOps, ITOM, event correlation, CMDB/CSDM, service mapping, and enterprise integrations. Candidates should also have experience with automation workflows, ITSM processes, platform governance, and scalable, secure solution design; architecture-level or ITOM certifications and large-scale enterprise implementations are preferred.

Skills

ServiceNow AIOps Architecture
IT Operations Management
Event Management
Event Correlation
CMDB
CSDM
Service Mapping
Discovery
Operational Intelligence
IntegrationHub
MID Server
REST/SOAP APIs
Flow Designer
Incident Management
Automation and Remediation
Enterprise Integrations

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
ITOM
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
CSDM
Configuration Items
Service Topology
Event Correlation
Anomaly Detection
Alert Prioritization
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Incident Management
Problem Management
Change Management
Major Incident Management
Splunk
Dynatrace
Datadog
AppDynamics
Prometheus
Grafana

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