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Added 2 hours ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
…pre-sales cycle. Serve as the technical lead for discovery, solution design, customer presentations, proposal development, demonstrations, and high-impact proof-of-concept…
Added 2 hours ago
C
Solutions Designer
Cisco
Mississauga, ON
- Full-time
…pre-sales cycle. Serve as the technical lead for discovery, solution design, customer presentations, proposal development, demonstrations, and high-impact proof-of-concept…
Added 4 hours ago
SAP Ariba / AP Solution Architect
Capgemini
Vancouver, BC
We are seeking a Senior SAP Ariba Solution Architect to support a large-scale Supply Chain and Procurement Digital Modernisation program. The consultant will lead SAP Ariba activities…
Added 1 day ago
M
Cloud Solution Architect - AI Apps
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this…
Added 1 day ago
QM
Azure Applications Architect
Quantum Management Services Ltd.
Toronto, ON
- $135,000 to $140,000 CAD / year
- Full-time
We are seeking an Azure Application Cloud Solutions Architect / Technical Lead to design, develop and implement scalable, cloud-native applications and integration solutions within…
Added 1 day ago
M
Cloud Solution Architect - AI Apps
Microsoft
Vancouver, BC
- Full-time
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this…
Added 2 days ago
Senior Cloud Security Architect | Architecte senior en sécurité cloud , AWS professional services | Services Professionnels AWS
Amazon
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
Added 3 days ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
…conjunction with IT primes from across server, storage, database, network and application groups to deliver designs that consider risk, financial impact, skillsets and timeliness for…
Added 3 days ago
Senior Software Engineer - Kubernetes platform
Cloudflare
Toronto, ON
…all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in…
Added 3 days ago
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Sr AI Engineer
Nutrien
Saskatoon, SK
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 3 days ago
PS
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Sapient
Toronto, ON
- Full-time
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge…
Added 3 days ago
N
Sr AI Engineer
Nutrien
Calgary, AB
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 3 days ago
N
Enterprise Architect
Nutrien
Calgary, AB
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 3 days ago
P/
System Administrator
PrecisionERP / PrecisionIT
London, ON
- Contract
Architect, build, and maintain complex solutions using various technologies utilizing cloud and on-premise solutions.
Added 3 days ago
JG
AMI Solution Architect
J&M Group
Toronto, ON
- Contract
We are hiring for an AMI Solution Architect Smart Grid & Utilities. This role focuses on enterprise architecture and digital transformation across Advanced Metering Infrastructure (AMI) and…
Added 3 days ago
HG
Manager of IT Infrastructure and Projects
HEC Group
Windsor, ON · Greater Windsor Metropolitan Area
- $95,000 to $110,000 CAD / year
- Full-time
Architect and design corporate network topologies for new sites, expansions, and renovations, including cabling paths, switch/AP placement, and server and telecom room requirements. Read…
Added 3 days ago
V
Sr. Solutions Architect
VGS
Canada
- Full-time
Architect solutions using VGS capabilities including vaulting, card management, network and Agentic Tokens, Account Updater, 3DS, wallet payments, account validation, and data security.
Added 3 days ago
P
Senior Cloud Platform Lead, Senior Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
…hybrid and multi-cloud environments, with a strong focus on network security best practices. Hands-on experience with popular cloud-native or SaaS CI/CD solutions, solid understanding of…
Added 3 days ago
PG
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge…
Added 3 days ago
BS
Senior Hybrid Cloud Architect
Bulletproof Solutions Inc
Moncton, NB
- Full-time
The Hybrid Cloud Architect is responsible for designing, implementing, and supporting secure hybrid cloud solutions across Microsoft Azure and on-premises infrastructure. This…
Added 3 days ago
JI
TI / IT - Architecte principal des applications et développeur principal / Senior Applications Architect & Lead Developer
JAM Industries
Baie-D'Urfé, QC
- Full-time
Added 3 days ago
TI / IT - Architecte principal des applications et développeur principal / Senior Applications Architect & Lead Developer
Jam
QC · Baie D'urfe, QC
Added 3 days ago
Lead, Security Architect
Payments Canada
Ottawa, ON · Toronto, ON
Reporting to the Manager, Security Architecture, the Lead, Security Architect is responsible for driving consistent security strategy and contributing to the technology vision through…
Added 3 days ago
Technical Solutions Architect 1
Symcor
Mississauga, ON
As a Technical Solutions Architect reporting to the Director of Architecture, you’ll design enterprise payment solutions, assess vendor technologies, and ensure vendor-delivered platforms…
Added 4 days ago
AI
Cloud Solution Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design & Support: Architect and amend cloud infrastructure with a focus on high availability, fault tolerance, and workload optimization.

AceStack

ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description: ServiceNow AIOps Architect

Location: Toronto, ON

Work Mode: Onsite

Role Overview

We are seeking an experienced ServiceNow AIOps Architect to lead end-to-end architecture and solution design for enterprise IT Operations Management (ITOM) and AIOps initiatives. The ideal candidate will have deep expertise in ServiceNow ITOM, Event Management, CMDB, Service Mapping, intelligent event correlation, automation, and enterprise integrations.

This role will focus on improving service availability, reducing event noise, enabling proactive incident prevention, and driving operational efficiency through scalable, secure, and service-aware ServiceNow solutions.

Key Responsibilities

Lead end-to-end solution architecture and design for ServiceNow AIOps and IT operations transformation initiatives.
Architect AIOps solutions for event ingestion, correlation, deduplication, alert prioritization, anomaly detection, service health monitoring, and operational intelligence.
Design and oversee integrations between ServiceNow and enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
Define CMDB architecture, service topology, Configuration Item (CI) relationships, and service dependencies to enable accurate event correlation and business impact analysis.
Design automated incident management and remediation workflows, including incident creation, enrichment, assignment, escalation, resolution, and closure.
Develop high-level architecture designs, solution blueprints, data flows, integration specifications, and technical design documents aligned with business and operational requirements.
Establish architectural standards and best practices for scalability, availability, performance, security, maintainability, and platform governance.
Review technical designs and implementations to ensure compliance with ServiceNow best practices, enterprise architecture standards, and platform capabilities.
Collaborate with SRE, IT operations, infrastructure, application development, security, and enterprise architecture teams to deliver integrated solutions.
Identify architectural risks, integration dependencies, CMDB data-quality issues, and operational constraints, and define appropriate mitigation strategies.
Maintain architecture documentation, architecture decision records, reusable design patterns, and operational support models.
Provide technical leadership and guidance throughout development, testing, deployment, production stabilization, and continuous improvement.

Required Skills and Qualifications

Extensive hands-on experience in ServiceNow architecture, with strong expertise in AIOps, ITOM, and enterprise IT service operations.
Strong knowledge of ServiceNow ITOM capabilities, including:
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence and service health monitoring
Proven experience designing AIOps solutions for event correlation, noise reduction, alert prioritization, anomaly detection, and proactive incident prevention.
Deep understanding of CMDB, Common Service Data Model (CSDM), Configuration Items, service topology, dependency mapping, and service-aware monitoring.
Experience integrating ServiceNow with enterprise observability, monitoring, cloud, network, infrastructure, application performance monitoring (APM), and security tools.
Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.
Experience designing automated workflows and remediation solutions using Flow Designer, IntegrationHub, orchestration, and related automation capabilities.
Strong understanding of ITSM processes, including Incident, Problem, Change, and Major Incident Management, and their integration with ITOM/AIOps workflows.
Experience defining platform architecture, security controls, governance frameworks, reusable design standards, and scalable integration patterns.
Ability to evaluate out-of-the-box capabilities versus customization and minimize technical debt.
Excellent analytical, problem-solving, communication, stakeholder management, and technical leadership skills.

Key Expectations and Deliverables

Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
Reduce alert noise, duplicate events, and manual intervention through event correlation, prioritization, enrichment, and automated remediation.
Enable reliable integrations between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
Improve CMDB accuracy and service topology visibility to support reliable impact analysis and service-aware operations.
Promote adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
Establish architecture governance and provide technical direction throughout the solution lifecycle.
Ensure production readiness through effective architecture validation, operational documentation, stakeholder alignment, and continuous improvement.

Preferred Experience

ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant architecture-level certifications, where applicable.
ServiceNow Certified Implementation Specialist (CIS) certifications in ITOM or related modules.
Experience delivering large-scale ServiceNow ITOM/AIOps implementations in complex enterprise environments.
Experience working with enterprise observability and monitoring tools such as Splunk, Dynatrace, Datadog, AppDynamics, or Prometheus/Grafana.
Familiarity with cloud platforms, infrastructure automation, SRE practices, and enterprise operational resilience.

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More about this job

Responsibilities

Lead end-to-end architecture and design for ServiceNow AIOps and ITOM solutions, including event management, service topology, integrations, and automated incident remediation. Establish architecture standards and governance, guide delivery teams through implementation and production readiness, and improve service availability and operational efficiency.

Requirements

Requires extensive hands-on ServiceNow architecture experience, with deep expertise in AIOps, ITOM, event correlation, CMDB/CSDM, service mapping, and enterprise integrations. Candidates should also have experience with automation workflows, ITSM processes, platform governance, and scalable, secure solution design; architecture-level or ITOM certifications and large-scale enterprise implementations are preferred.

Skills

ServiceNow AIOps Architecture
IT Operations Management
Event Management
Event Correlation
CMDB
CSDM
Service Mapping
Discovery
Operational Intelligence
IntegrationHub
MID Server
REST/SOAP APIs
Flow Designer
Incident Management
Automation and Remediation
Enterprise Integrations

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
ITOM
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
CSDM
Configuration Items
Service Topology
Event Correlation
Anomaly Detection
Alert Prioritization
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Incident Management
Problem Management
Change Management
Major Incident Management
Splunk
Dynatrace
Datadog
AppDynamics
Prometheus
Grafana

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