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Added 1 hour ago
IS
Network Designer - Senior
Innova Solutions
Toronto, ON
- $600 to $620 CAD / day
- Full-time
A client of Innova Solutions is immediately hiring for a Network Designer - Senior
Added 15 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
Experience with testing in an MRI environment or knowledge of the associated constraints (non-ferromagnetism, interference, security, etc.).
Added 17 hours ago
H
Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
In the role of Senior ICT (Information & Communication Technology)/Security Designer, we'll count on you to:
Added 1 day ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 1 day ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 1 day ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 1 day ago
AS
Full Stack Designer /Developer
Apex Systems
Toronto, ON
- $55 to $80 USD / hour
- Contract
Solid understanding of application security, authentication, authorization, and secure coding principles.
Added 2 days ago
LI
Software Developer
Lotus IT Solutions
Toronto, ON
- Contract
Apply security gateway protocols including JWT, OAuth 2.0, and SSL Certificates to ensure application security
Added 2 days ago
LI
Software Developer - API
Lotus IT Solutions
Toronto, ON
- Contract
Apply API security best practices including OAuth 2.0, JWT, API keys, and TLS across all integration layers
Added 2 days ago
LI
Software Developer - Back End
Lotus IT Solutions
Toronto, ON
- Contract
Implement and enforce security protocols including JWT, OAuth 2.0, and SSL Certificates
Added 2 days ago
Loss Prevention Agent
La Maison Simons
Edmonton, AB · West Edmonton Mall
…emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive…
Added 2 days ago
MG
Production Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching…
Added 2 days ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 2 days ago
BS
Web Designer
BIS Safety Software
Sherwood Park, AB
- $70,000 to $90,000 CAD / year
- Full-time
This is a role for a designer who does the work, not one who delegates it. You'll bring strong ideas, explain the thinking behind them, and see them through to a polished finish.
Added 2 days ago
T
Accounting Assistant – Peru (Focus on Mass Payments)
TeemoPay
Milton, ON
- Part-time
Added 2 days ago
FS
Salesforce Consultant
Futran Solutions
Toronto, ON
- Full-time
Ensure high data quality and security standards are maintained throughout the architecture.
Added 2 days ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
Inform other Korn Ferry offices in advance of consultant visits to obtain security clearance (as required) and to reserve office and/or meeting room space
Added 2 days ago
AI
Mechanical Design Engineer
Aversan Inc.
Cambridge, ON
- $76,000 to $105,000 CAD / year
- Full-time
We are currently seeking a qualified Intermediate Mechanical Designer to join our team. The ideal candidate will have experience in designing mechanical systems and components, performing…
Added 2 days ago
M
RQ11528 - Software Developer - API - Senior
Maarut
Toronto, ON
- Contract
Experience with Security frameworks (e.g., JWT, OATH2)
Added 2 days ago
M
RQ11620 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
10+ years of experience as a designer and developer in the large-scale multi-client web applications
Added 2 days ago
M
RQ11429 - Software Developer - Back End - Senior
Maarut
Toronto, ON
- Contract
10+ years of experience as a designer and developer in the large-scale multi-client web applications
Added 2 days ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 2 days ago
Database Designer Intern - Canada
ClinChoice
Canada
Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the…
Added 2 days ago
LM
Systems Engineer Sr - Communications Systems
Lockheed Martin
Ottawa, ON
- Full-time
Preparing change proposals based on customer and ship designer inputs
Added 2 days ago
SS
Senior UAV Airframe & Aerodynamics Designer
SkyCan Systems
Barrie, ON
- Full-time
Must be eligible for security assessment under the Controlled Goods Program (CGP).

AceStack

ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description: ServiceNow AIOps Architect

Location: Toronto, ON

Work Mode: Onsite

Role Overview

We are seeking an experienced ServiceNow AIOps Architect to lead end-to-end architecture and solution design for enterprise IT Operations Management (ITOM) and AIOps initiatives. The ideal candidate will have deep expertise in ServiceNow ITOM, Event Management, CMDB, Service Mapping, intelligent event correlation, automation, and enterprise integrations.

This role will focus on improving service availability, reducing event noise, enabling proactive incident prevention, and driving operational efficiency through scalable, secure, and service-aware ServiceNow solutions.

Key Responsibilities

Lead end-to-end solution architecture and design for ServiceNow AIOps and IT operations transformation initiatives.
Architect AIOps solutions for event ingestion, correlation, deduplication, alert prioritization, anomaly detection, service health monitoring, and operational intelligence.
Design and oversee integrations between ServiceNow and enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
Define CMDB architecture, service topology, Configuration Item (CI) relationships, and service dependencies to enable accurate event correlation and business impact analysis.
Design automated incident management and remediation workflows, including incident creation, enrichment, assignment, escalation, resolution, and closure.
Develop high-level architecture designs, solution blueprints, data flows, integration specifications, and technical design documents aligned with business and operational requirements.
Establish architectural standards and best practices for scalability, availability, performance, security, maintainability, and platform governance.
Review technical designs and implementations to ensure compliance with ServiceNow best practices, enterprise architecture standards, and platform capabilities.
Collaborate with SRE, IT operations, infrastructure, application development, security, and enterprise architecture teams to deliver integrated solutions.
Identify architectural risks, integration dependencies, CMDB data-quality issues, and operational constraints, and define appropriate mitigation strategies.
Maintain architecture documentation, architecture decision records, reusable design patterns, and operational support models.
Provide technical leadership and guidance throughout development, testing, deployment, production stabilization, and continuous improvement.

Required Skills and Qualifications

Extensive hands-on experience in ServiceNow architecture, with strong expertise in AIOps, ITOM, and enterprise IT service operations.
Strong knowledge of ServiceNow ITOM capabilities, including:
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence and service health monitoring
Proven experience designing AIOps solutions for event correlation, noise reduction, alert prioritization, anomaly detection, and proactive incident prevention.
Deep understanding of CMDB, Common Service Data Model (CSDM), Configuration Items, service topology, dependency mapping, and service-aware monitoring.
Experience integrating ServiceNow with enterprise observability, monitoring, cloud, network, infrastructure, application performance monitoring (APM), and security tools.
Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.
Experience designing automated workflows and remediation solutions using Flow Designer, IntegrationHub, orchestration, and related automation capabilities.
Strong understanding of ITSM processes, including Incident, Problem, Change, and Major Incident Management, and their integration with ITOM/AIOps workflows.
Experience defining platform architecture, security controls, governance frameworks, reusable design standards, and scalable integration patterns.
Ability to evaluate out-of-the-box capabilities versus customization and minimize technical debt.
Excellent analytical, problem-solving, communication, stakeholder management, and technical leadership skills.

Key Expectations and Deliverables

Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
Reduce alert noise, duplicate events, and manual intervention through event correlation, prioritization, enrichment, and automated remediation.
Enable reliable integrations between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
Improve CMDB accuracy and service topology visibility to support reliable impact analysis and service-aware operations.
Promote adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
Establish architecture governance and provide technical direction throughout the solution lifecycle.
Ensure production readiness through effective architecture validation, operational documentation, stakeholder alignment, and continuous improvement.

Preferred Experience

ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant architecture-level certifications, where applicable.
ServiceNow Certified Implementation Specialist (CIS) certifications in ITOM or related modules.
Experience delivering large-scale ServiceNow ITOM/AIOps implementations in complex enterprise environments.
Experience working with enterprise observability and monitoring tools such as Splunk, Dynatrace, Datadog, AppDynamics, or Prometheus/Grafana.
Familiarity with cloud platforms, infrastructure automation, SRE practices, and enterprise operational resilience.

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More about this job

Responsibilities

Lead end-to-end architecture and design for ServiceNow AIOps and ITOM solutions, including event management, service topology, integrations, and automated incident remediation. Establish architecture standards and governance, guide delivery teams through implementation and production readiness, and improve service availability and operational efficiency.

Requirements

Requires extensive hands-on ServiceNow architecture experience, with deep expertise in AIOps, ITOM, event correlation, CMDB/CSDM, service mapping, and enterprise integrations. Candidates should also have experience with automation workflows, ITSM processes, platform governance, and scalable, secure solution design; architecture-level or ITOM certifications and large-scale enterprise implementations are preferred.

Skills

ServiceNow AIOps Architecture
IT Operations Management
Event Management
Event Correlation
CMDB
CSDM
Service Mapping
Discovery
Operational Intelligence
IntegrationHub
MID Server
REST/SOAP APIs
Flow Designer
Incident Management
Automation and Remediation
Enterprise Integrations

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
ITOM
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
CSDM
Configuration Items
Service Topology
Event Correlation
Anomaly Detection
Alert Prioritization
IntegrationHub
MID Server
REST APIs
SOAP APIs
Flow Designer
Incident Management
Problem Management
Change Management
Major Incident Management
Splunk
Dynatrace
Datadog
AppDynamics
Prometheus
Grafana

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