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Added 13 mins ago
AE
Business Analyst - Senior Strategic Planning & Initiatives
American Express
Toronto, ON
- Full-time
Added 13 mins ago
D
Copywriter (6 month FTC)
DEPT®
Toronto, ON
- $55,000 to $65,000 CAD / year
Added 13 mins ago
D
Account Director (6 month FTC)
DEPT®
Toronto, ON
- $90,000 to $100,000 CAD / year
Added 13 mins ago
Administrative Assistant-Wealth Management
Your Neighbourhood Credit Union
Waterloo, ON
Added 13 mins ago
PT Member Service Representative - USW4153
Your Neighbourhood Credit Union
Brantford, ON · Paris, ON
Added 13 mins ago
Registered Practical Nurse, General Medicine
Sinai Health
Toronto, ON
Our unit fosters a supportive educational environment, maintaining optimal nurse-to-patient ratios of 4:1 during day shifts and 5:1 on night shifts
Added 13 mins ago
Personal Support Worker
March of Dimes Canada
Toronto, ON
Added 13 mins ago
AA
Engineering Co-op
ALMAG Aluminum
Brampton, ON
- Full-time
Added 13 mins ago
SS
License Owner & Operator, Ottawa
Stranger Soccer
Ottawa, ON
- Full-time
Added 13 mins ago
T
Site Manager
TRIGO
Woodstock, ON
- $65,000 CAD / year
- Full-time
Added 13 mins ago
TS
IT Specialist
The State Group
Mississauga, ON
- Full-time
Added 13 mins ago
S
Collateral Management Analyst
SPECTRAFORCE
Toronto, ON
- $32 to $35 CAD / hour
- Contract
Added 13 mins ago
EI
Verification & Validation, Systems Engineer
Egis in Canada
Toronto, ON
- $120,000 to $170,000 CAD / year
- Full-time
Added 13 mins ago
TH
DIRECTEUR, PROGRAMME, MONÉTISATION DU SITE – CAN
The Home Depot Canada
Toronto, ON
- Full-time
LocationIn-office presence is required five days per week
Added 13 mins ago
AC
Electrical Drafter / Designer
Amaris Consulting | Part of Mantu
ON
- Full-time
Added 13 mins ago
K
Senior MQ for z/OS Systems Programmer / Administrator
Kyndryl
Toronto, ON
- Contract
Added 13 mins ago
A
Seasonal Sales Associate
Ardene
Toronto, ON
- $17.95 CAD / hour
- Part-time
Added 13 mins ago
A
ServiceNow Implementation Architect
AceStack
Toronto, ON
- $130,000 to $135,000 CAD / year
- Full-time
Added 13 mins ago
TM
Finance Manager
The Mason Group - Strategic Search Partners
Toronto, ON
- $105,000 to $115,000 CAD / year
- Contract
The role is hybrid with just 1 day in office located in downtown Toronto and 4 days work remote from home
Added 13 mins ago
LG
Document Management Specialist
Limmi Global Inc.
Toronto, ON
- Part-time
This position is required 3 days per week
Added 13 mins ago
TH
ANALYSTE, MISE EN ŒUVRE DE L’ANALYTIQUE – CAN
The Home Depot Canada
Toronto, ON
- Full-time
Added 13 mins ago
TH
DIRECTEUR - EFF ORG/DIV - CANADA INCLUS
The Home Depot Canada
Toronto, ON
- Full-time
Added 13 mins ago
AC
EIC Engineer, Instrumentation & Control
Amaris Consulting | Part of Mantu
ON
- Full-time
Added 13 mins ago
CM
Pregnancy Outreach Worker
Canadian Mothercraft Society
Toronto, ON
- Full-time
Added 13 mins ago
RI
Full stack Developer (Web and App) - iOS / Android
Raas Infotek
Toronto, ON
- Contract

AceStack

ServiceNow Implementation Architect

Toronto, ON, Canada

$130,000 to $135,000 CAD / year · Full-time

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Job details

Pay: $130,000 to $135,000 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Role: ServiceNow Implementation Architect

Location: Toronto, ON (Hybrid)

FTE

Salary - CAD135k/Annum

You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.

You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.

What you will do

Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
Break each requirement into a design that the team can build within two to four weeks.
Review designs and key code. Answer developer questions. Join debugging sessions when asked.
Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
Check scope against what the customer's licences cover.
Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.

What you bring

Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
A development background. You can read and debug scripts, flows, ACLs and integration traces.
Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
Experience leading offshore developers day to day.
Clear writing and calm, direct customer communication.

Certifications

Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.

Helpful to have

Oracle Fusion, Workday or Dayforce integration design experience.
Managed service experience, where you run the platform for the customer.
Experience with Claude, MCP or similar AI tools in development work.
Consulting or systems integrator background.

How we will judge success

Designs the team builds without rework.
Customers who trust the team's technical advice.
Fewer blockers and escalations on the team.

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More about this job

Responsibilities

Serve as the customer's technical authority, leading workshops and designing ServiceNow processes, data models, integrations, security, and AI approaches. Set delivery standards, review designs and code, guide developers, and produce approved specifications and diagrams for implementation.

Requirements

Requires experience across at least three ServiceNow process areas, including ITSM and either ITOM or CMDB, along with an end-to-end application development background and enterprise integration architecture experience. Must hold CSA, ITSM Implementation Specialist, and one additional Implementation Specialist certification, and be able to lead offshore developers and communicate clearly with customers.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Common Service Data Model
ServiceNow Discovery
Service Mapping
Event Management
Integration Architecture
REST and SOAP
Integration Hub
MID Server
Access Control and Security Design
Technical Leadership
Customer Communication
AI Platform Strategy

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
Now Assist
AI Agents
MCP
REST
SOAP
Integration Hub
MID Server
SSO
Oracle Fusion
Workday
Dayforce
CSA
Certified Implementation Specialist
CAD
CTA
Access Control Lists
Scoped Applications
Configuration Before Code
Data Modeling
Offshore Development
Managed Services
Source-to-Pay

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Work requirements

Jobs in Ontario