ServiceNow Specialist – CMDB / CSDM / Montreal, QC (Onsite) - FTE
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Role: ServiceNow Specialist – CMDB / CSDM
Location: Montreal, QC
Work Arrangement: Onsite
Job Summary
We are seeking an experienced ServiceNow Specialist with strong expertise in Configuration Management Database (CMDB) and Common Service Data Model (CSDM). The ideal candidate will be responsible for maintaining CMDB health, managing Configuration Item (CI) lifecycles, improving data quality, and ensuring alignment with ServiceNow best practices. The role requires hands-on technical expertise, strong analytical skills, and the ability to collaborate with stakeholders to drive CMDB governance and operational excellence.
Key Responsibilities
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Manage and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, consistency, and reliability.
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Apply and maintain CSDM frameworks and standards to ensure proper alignment of business services, technical services, and infrastructure components.
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Manage the end-to-end Configuration Item (CI) lifecycle, including onboarding, updates, certification, retirement, and archival.
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Configure, maintain, and support ServiceNow Discovery and Service Mapping capabilities.
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Work with Tag-Based Service Mapping and integrate multiple data sources to improve CMDB visibility and accuracy.
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Conduct regular CMDB audits, CI certification activities, compliance checks, and data remediation.
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Identify, analyze, and resolve CMDB data quality issues, including duplicate records, stale CIs, incomplete relationships, and inaccurate configuration data.
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Establish and enforce CMDB governance, data management standards, and operational processes.
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Maintain clear documentation of CMDB processes, standards, workflows, and procedures.
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Collaborate with technical teams, application owners, infrastructure teams, and business stakeholders to resolve CMDB-related issues.
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Provide technical leadership, manage escalations, and drive continuous improvements in CMDB processes.
Required Skills & Qualifications
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Strong hands-on experience with ServiceNow CMDB administration and management.
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Deep understanding of CSDM (Common Service Data Model) and its implementation.
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Proven experience managing the complete CI lifecycle and CMDB governance.
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Strong exposure to ServiceNow Discovery, Service Mapping, and Tag-Based Service Mapping.
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Experience integrating multiple data sources into the ServiceNow CMDB.
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Hands-on experience with CMDB health management, audits, CI certification, compliance, and remediation.
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Strong understanding of CMDB data quality, relationships, identification, and reconciliation.
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Ability to troubleshoot and resolve duplicate, stale, incomplete, and inaccurate CI records.
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Excellent documentation, communication, and process management skills.
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Strong leadership, stakeholder management, and escalation-handling capabilities.
Ideal Candidate Profile
A hands-on ServiceNow CMDB specialist who combines strong technical knowledge of CSDM, Discovery, and Service Mapping with practical experience in CMDB governance, data quality management, and CI lifecycle management.
More about this job
Responsibilities
Manage and maintain the ServiceNow CMDB, CSDM alignment, CI lifecycles, Discovery, and Service Mapping while improving data quality and integrating data sources. Establish governance and documentation, conduct audits and remediation, and collaborate with stakeholders to resolve issues and drive continuous improvement.
Requirements
Requires hands-on ServiceNow CMDB administration experience and deep knowledge of CSDM, CI lifecycle management, governance, Discovery, and Service Mapping. Candidates should also have experience with data integration, CMDB health, audits, certification, compliance, remediation, and stakeholder leadership.
Skills
- Common Service Data Model (CSDM)
- CMDB Governance
- ServiceNow Discovery
- Service Mapping
- Tag-Based Service Mapping
- Data Integration
- CMDB Health Management
- CI Certification
- Data Quality Management
- Identification and Reconciliation
- Data Remediation
- Auditing and Compliance
- Stakeholder Management
- Technical Leadership
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
Keywords
- ServiceNow
- Common Service Data Model (CSDM)
- Configuration Items (CIs)
- CI Lifecycle
- CMDB Governance
- ServiceNow Discovery
- Service Mapping
- Tag-Based Service Mapping
- Data Integration
- CMDB Health
- Data Quality
- Identification and Reconciliation
- CI Certification
- CMDB Audits
- Compliance Checks
- Data Remediation
- Business Services
- Technical Services
- Infrastructure Components
- Stakeholder Management
- Escalation Management
- Operational Excellence
- Process Documentation