Closed listing
Technical Application Support Manager : Toronto ON (Hybrid) : FTP
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Experience: 8 - 15 years of experience
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Role : Technical Application Support Manager (BFSI)
Location : Toronto ON (Hybrid)
Experience: 8 - 15 years of experience
Job Type : Full time Permanent
Salary range :CAD $K Base/Year+Benifts.
CategorySkills: Must‐Have Skills• 8–12+ years in Application Support / Production Management within BFSI
- 3–5+ years in a technical people‐management or service delivery lead role
- Deep knowledge of ITIL processes (Incident, Problem, Change, Release)
- Experience supporting mission‐critical banking or Capital Markets applications
- Strong stakeholder management and executive communication skills
- Hands‐on experience with production incident management and RCA
- Understanding of technology risk, audit, and regulatory requirements Nice‐to‐Have Skills
- Capital Markets domain exposure (Trading, Risk, Market Data, Finance)
- Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar tools
- Exposure to cloud or hybrid environments
- SRE or DevOps maturity in regulated environments
- Vendor management and managed services transition experience
More about this job
Responsibilities
Lead technical application support and production management for mission-critical banking or Capital Markets applications. Manage production incidents and root cause analysis while coordinating service delivery and communicating with stakeholders and executives.
Requirements
Requires 8–12+ years of application support or production management experience in BFSI, including 3–5+ years in technical people management or service delivery leadership. Candidates should have strong ITIL knowledge, experience with mission-critical financial applications and production incident management, and an understanding of technology risk, audits, and regulatory requirements.
Skills
- Application Support
- Production Management
- People Management
- Service Delivery
- ITIL
- Incident Management
- Problem Management
- Change Management
- Release Management
- Banking Applications
- Capital Markets
- Stakeholder Management
- Executive Communication
- Root Cause Analysis
- Technology Risk
- Regulatory Compliance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Software
- Finance & Accounting
- Customer Service & Support
Keywords
- BFSI
- Application Support
- Production Management
- ITIL
- Incident Management
- Problem Management
- Change Management
- Release Management
- Banking
- Capital Markets
- Trading
- Risk
- Market Data
- Finance
- Stakeholder Management
- Executive Communication
- Root Cause Analysis
- Technology Risk
- Audit
- Regulatory Requirements
- ServiceNow
- Splunk
- Dynatrace
- AppDynamics
- Cloud
- Hybrid Environments
- SRE
- DevOps
- Vendor Management
- Managed Services