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Technology Solutions Lead / Senior Amazon Connect Engineer : Toronto ON (Hybrid)
- Toronto, ON, Canada
Salary range : CAD $120 K Base +Benifts. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary range : CAD $120 K Base +Benifts.
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Job Role : Technology Solutions Lead / Senior Amazon Connect Engineer
Location : Toronto ON
Experience: 5 - 9 years of experience
Job Type : Full time Permanent
Salary range : CAD $120 K Base +Benifts.
5+ years of hands-on experience with Amazon Connect.
Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
Knowledge of Amazon Lex for chatbot and voice bot implementations.
Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
Experience designing and supporting enterprise-scale contact center infrastructure.
Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
Strong Java development skills; knowledge of Python and JavaScript is desirable.
Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP
More about this job
Responsibilities
Design, implement, and support enterprise-scale Amazon Connect contact center solutions, including contact flows, routing, IVR, and integrations with AWS services and CRM platforms. Troubleshoot call routing issues, call failures, and performance bottlenecks while supporting voice and telephony infrastructure.
Requirements
Requires 5–9 years of experience, including at least 5 years of hands-on Amazon Connect experience and strong expertise in contact center routing and AWS integrations. Strong Java skills are required; experience with Amazon Lex, CRM integrations, telephony and networking technologies, and Cisco Contact Center is also relevant, with Python and JavaScript desirable.
Skills
- Amazon Connect
- Contact Flows
- Routing Profiles
- Queues
- IVR
- Call Routing
- AWS Lambda
- DynamoDB
- API Gateway
- Amazon S3
- Amazon CloudWatch
- Amazon Lex
- Telephony
- SIP
- VoIP
- Java
Visa sponsorship
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Categories
- Technology
- Software
- Engineering
- Management & Leadership
- Customer Service & Support
Keywords
- Amazon Connect
- Contact Flows
- Routing Profiles
- Queues
- IVR
- Call Routing
- AWS Lambda
- DynamoDB
- API Gateway
- Amazon S3
- Amazon CloudWatch
- Amazon Lex
- Salesforce
- Zendesk
- Java
- Python
- JavaScript
- Cisco UCCE
- Cisco CVP
- SIP
- VoIP
- CTI
- Telephony
- Contact Center Infrastructure
- Networking
- Routing
- Switching
- MPLS
- CRM Integration