UiPath Support / Toronto,ON / Hybrid (4 days) - FTE

Role: UiPath Support

Location: Toronto, ON

Work Model: Hybrid – 4 Days Onsite

Job Summary

We are looking for a UiPath Support professional to support the administration, deployment, monitoring, and day-to-day operations of RPA platforms across development, testing, and production environments. The role requires hands-on experience with UiPath, Blue Prism, access management, Active Directory, system administration, Jira, and production support.

Key Responsibilities

• Support the implementation, provisioning, configuration, and administration of RPA bots across development, testing, and production environments.
• Administer and monitor UiPath and Blue Prism platforms, analyze logs, troubleshoot issues, and resolve automation failures or discrepancies.
• Manage user provisioning, entitlement reviews, service accounts, and non-personal IDs in Active Directory (AD) and ACF2.
• Perform system administration activities, including VM configuration, application access, firewall access, and environment setup to support development, testing, and production deployments.
• Coordinate secure access requests and approvals through Jira, ensuring workflows comply with internal IT policies, SDLC procedures, and business requirements.
• Support RPA application deployments, configuration changes, and environment readiness across the SDLC.
• Coordinate system testing and validation activities, including monitoring and supervising production debugging sessions to prevent unauthorized changes and maintain system integrity.
• Provide Day-2 production support for RPA applications, including incident monitoring, issue tracking, troubleshooting, and resolution.
• Investigate recurring automation and platform issues, identify root causes, and implement or coordinate corrective actions.
• Escalate complex or unresolved incidents to L2/L3 support teams with appropriate technical details and troubleshooting evidence.
• Maintain operational documentation, access records, incident updates, and support procedures.
• Collaborate with application, infrastructure, security, and business teams to ensure stable, secure, and compliant RPA operations.

Required Skills

• UiPath administration and production support
• RPA / Automation support
• Blue Prism
• Active Directory (AD) and ACF2
• User access, entitlement, and service account management
• Jira / ITSM processes
• VM and system administration
• Firewall and application access management
• Production support and incident management
• Understanding of SDLC, change management, and IT security controls

Preferred Experience

• Experience supporting enterprise RPA environments across Dev, QA, and Production.
• Knowledge of UiPath Orchestrator, robot provisioning, queues, jobs, logs, and troubleshooting.
• Experience with Day-2 operations and L2/L3 incident escalation.
• Banking or financial services experience is an advantage.