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Added 7 mins ago
K
Seasonal Sales Associate (Masonville Place)
Knix
London, ON
- $17.95 CAD / hour
- Part-time
- Contract
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 7 mins ago
K
Seasonal Sales Associate (Scarborough Town Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 7 mins ago
K
Seasonal Sales Associate (Mapleview)
Knix
Burlington, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 7 mins ago
PC
Sales Associate - Jagare Ridge
Plantlife Cannabis
AB
- Full-time
Have experience and enjoy working with a team or individually?
Added 7 mins ago
PC
Sales Associate - Winterburn
Plantlife Cannabis
Edmonton, AB
- Part-time
Have experience and enjoy working with a team or individually?
Added 7 mins ago
SC
Retail Print & Services Supervisor
Staples Canada
Swift Current, SK
- Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
Added 7 mins ago
SR
Yard Associate
Sunbelt Rentals, Inc.
Kelowna, BC
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 7 mins ago
Sr Associate Platform Engineer
Scotiabank
Toronto, ON
Contributes to the overall success of the Senior Associate Cloud Platform Engineering function by ensuring long‑term technical vision and roadmap is defined and maintained, focusing on…
Added 7 mins ago
ScotiaMcLeod Administrative Associate
Scotiabank
Vancouver, BC
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 21 mins ago
E
Quick Service (QSR) Sales Associate (Full-Time) - Eataly Eaton Centre
Eataly
Toronto, ON
- $17.95 CAD / hour
- Full-time
A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly’s various QSR counters – serving gelato, pastries, coffee, paninis and other Italian…
Added 21 mins ago
K
Seasonal Sales Associate (Masonville Place)
Knix
London, ON
- $17.95 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 23 mins ago
GF
Group Fitness Instructor - Freestyle Fitness - Ajax Taunton and Westney
GoodLife Fitness
Ajax, ON
- Part-time
experience, that includes safe, inclusive and enjoyable instruction and leadership for participants in all Group
Added 23 mins ago
GF
Fit4Less Host - Brantford Lynden Road
GoodLife Fitness
Brantford, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 23 mins ago
GF
Fit4Less Host - Scarborough Milner
GoodLife Fitness
Toronto, ON
- Part-time
The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and…
Added 23 mins ago
CS
part time sales associate
Columbia Sportswear Company
Lasalle, ON · Windsor Crossing Prem Outlets
- Part-time
As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural…
Added 23 mins ago
CI
Seasonal Associate
Carters Inc.
Oshawa, ON
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
Added 23 mins ago
BP
Gun Counter Associate
Bass Pro Shops
Edmonton, AB
- Part-time
…firearm regulations. They are responsible for providing legendary customer service experience for every customer by greeting and assisting customers in finding merchandise and making buying…
Added 23 mins ago
Advisor Services Associate
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
Our Nominee team is currently seeking an Advisor Services Associate– someone who is responsible for providing a very high level of service to internal and external clients. Any…
Added 23 mins ago
Senior Operations Associate, temporary 6-month contract
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager of Administration, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients' mutual fund…
Added 23 mins ago
Sales Associate, Seasonal
Crocs, Inc.
Niagara-on-the-Lake, ON
Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a…
Added 23 mins ago
TT
Retail Store Associate Full Time HomeSense – Etobicoke
The TJX Companies, Inc.
Toronto, ON
- Full-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 38 mins ago
Sales Associate
Rogers Communications
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every…
Added 38 mins ago
S
District Sales Manager
Sysco
Regina, SK · Sysco Regina
- Full-time
Help drive sales promotions, customer incentives, and sales development support incentives
Added 38 mins ago
LI
Counter Sales Associate
Lennox International
Edmonton, AB
- Full-time
As a Counter Sales Associate, you will be responsible for providing an exceptional customer experience with direct involvement in day-to-day operations and positively impacting sales goals.…
Added 38 mins ago
FT
Commercial Tire Technician, Whitecourt
Fountain Tire
Whitecourt, AB
- Other
Fountain Tire Whitecourt is looking for a responsible, safe and dedicated associate to join our team as a Commercial Tire Technician!

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

\nHow you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Customer Success Associate will drive product adoption and recognition strategies while managing revenue pipelines through up-selling and cross-selling. They are responsible for establishing KPIs, conducting customer workshops, and providing regular status reports to stakeholders.

Requirements

Candidates must have 3+ years of account management experience within a SaaS environment and possess strong business acumen. Proficiency in CRM platforms like Salesforce and the ability to deliver presentations to senior audiences are essential.

Skills

Account management
SaaS
Sales
Customer success
CRM
Salesforce
Presentation skills
Analytical skills
Excel
PowerPoint
Strategic planning
Relationship management
Communication skills
Business acumen
Reporting

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Salesforce
CRM
Revenue Pipeline
Up-selling
Cross-selling
KPIs
Employee Recognition
Product Adoption
Business Acumen
Excel
PowerPoint
Data Analysis
Stakeholder Management
Mid-market
SMB
Hybrid
Liberty Village

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