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Added 1 min ago
VA
Food and Beverage Supervisor - Contract, Part-Time [S]
Vancouver Aquarium
Vancouver, BC
- Part-time
Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” within the Aquarium.
Added 1 min ago
OS
(PERMANENT FULL TIME) INTEGRATED MH-A CP-S DIRECTOR
Ontario Shores Centre for Mental Health Sciences
Whitby, ON
- Full-time
They will lead and manage multidisciplinary professional and support staff within the clinical program, and contribute to the overall delivery of services within the North East Cluster and…
Added 1 min ago
SC
Finance Research and Policy Specialist
Servus Credit Union
Edmonton, AB · Calgary, AB
- Full-time
Lead and influence team members with confidence, despite having no direct reports.
Added 1 min ago
E
Automation Specialist
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
- Full-time
Develop and modify SW programs and Human Machine Interfaces (HMIs) for control and monitoring of automated systems.
Added 1 min ago
AR
Regional Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
Added 1 min ago
VC
Licensed Practical Nurse (LPN) - Discharge Lounge
Vancouver Coastal Health
North Vancouver, BC
- $32.84 to $41.35 CAD / hour
- Temporary
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 1 min ago
VC
Licensed Practical Nurse (LPN) - Emergency
Vancouver Coastal Health
Richmond, BC
- $32.84 to $41.35 CAD / hour
- Full-time
Added 1 min ago
VC
Registered Nurse (RN) - Palliative Care
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 1 min ago
SI
Senior iOS Engineer
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
…owner for the team across the Everand and Scribd apps, and lead the subscription, paywall, and retention features that drive revenue. You will build in-app purchase flows with StoreKit,…
Added 1 min ago
RB
Principal Product Manager, AI Solutions
Royal Bank of Canada
Vancouver, BC
- Full-time
Lead the end-to-end product development process, from ideation to launch, ensuring timely and successful delivery of high-quality products;
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H
General Manager
Havergal
Toronto, ON · NORTH YORK, ON
- Full-time
…employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all…
Added 1 min ago
CO
Advisor, Diagnostic Laboratory Medicine
COLLEGE OF PHYSICIANS & SURGEONS OF ALBERTA
Edmonton, AB
- Full-time
Work with the appropriate Accreditation Assistant regarding accreditation assessment activities. Support other Accreditation programs, advisors and assessors as required.
Added 1 min ago
S
Administrative Assistant
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network,…
Added 1 min ago
Lead Doctor - Whitby, ON
Veterinary Emergency Group (VEG)
Whitby, ON
As a Lead Emergency Veterinarian at VEG, beyond helping people and their pets, you’ll take ownership of supporting your team and ensuring that your hospital is a model of clinical…
Added 1 min ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 15 mins ago
BH
Sous Chef - Three Bears Brewery & Restaurant
Banff Hospitality Collective
Banff, AB
- Full-time
Great salaries, achievable bonus programs + tips
Added 15 mins ago
P
Retail Customer Service Lead
PetSmart
Timmins, ON
- Full-time
PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This…
Added 15 mins ago
E
Associate, Research & Delivery (English)
Exiger
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
Purposeful career development programs with reimbursement provided for educational certifications
Added 15 mins ago
7
Store Crew
7-Eleven
Regina, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 15 mins ago
TC
Residence Worker, Temp Part Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Part-time
- Temporary
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 15 mins ago
IG
Change Management Lead
Insight Global
Toronto, ON
- $70 to $90 CAD / hour
- Contract
Insight Global is seeking a Change Management Lead for a Big 5 Canadian banking client. The successful candidate will support change management efforts for a large-scale digital…
Added 15 mins ago
FN
Mortgage Funder, Third Party Residential Underwriting- NBBP
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Manager and Team Lead, Third Party Residential Underwriting-NBBP
Added 15 mins ago
D
Product Scrum & Functional Consultant - Operate
Deloitte
Toronto, ON
- Full-time
Work within Agile product teams and lead Agile ceremonies such as backlog grooming, sprint management, daily standups, product roadmap formation, retrospective, etc.
Added 15 mins ago
RC
Permanent Social Worker (1.0 FTE)
Renfrew County Catholic District School Board
Pembroke, ON
- Full-time
Job Summary: In collaboration with the Superintendent of Education and the Mental Health and Wellness Lead, the Social Worker will support students with their counselling needs.
Added 15 mins ago
GT
Content Designer - WCAG/Accessibility
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

\nHow you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Customer Success Associate will drive product adoption and recognition strategies while managing revenue pipelines through up-selling and cross-selling. They are responsible for establishing KPIs, conducting customer workshops, and providing regular status reports to stakeholders.

Requirements

Candidates must have 3+ years of account management experience within a SaaS environment and possess strong business acumen. Proficiency in CRM platforms like Salesforce and the ability to deliver presentations to senior audiences are essential.

Skills

Account management
SaaS
Sales
Customer success
CRM
Salesforce
Presentation skills
Analytical skills
Excel
PowerPoint
Strategic planning
Relationship management
Communication skills
Business acumen
Reporting

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Salesforce
CRM
Revenue Pipeline
Up-selling
Cross-selling
KPIs
Employee Recognition
Product Adoption
Business Acumen
Excel
PowerPoint
Data Analysis
Stakeholder Management
Mid-market
SMB
Hybrid
Liberty Village

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