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Added 1 min ago
AW
Senior Manager, Agency Portfolio
Arterra Wines Canada
Mississauga, ON
- Full-time
The Senior Portfolio Manager -Agency Brands will lead a portfolio of Agency Import wine brands, adapting global brand strategies for Canadian execution and driving go to market strategies…
Added 1 min ago
AI
Used Car Manager - Cambridge Hyundai
AutoCanada Inc.
Cambridge, ON
- $24,000 to $60,000 CAD / year
- Full-time
Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers
Added 15 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
…multi-residential, healthcare, education, government, entertainment, and senior care. Team members join a trusted service provider with a strong reputation for completing complex projects…
Added 15 mins ago
R
Account Executive
RevPilots
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client distributes PTAC, VTAC, room ACs, fridges, and accessories to the hospitality, senior living, mechanical contractor, and multi-family markets across Canada and the United States.
Added 17 mins ago
BB
Sales Representative
Bloomstar Bouquet
ON
- $45,000 to $50,000 CAD / year
- Full-time
…sales activities across the business. Reporting directly to the Senior Business Development Manager, this role plays an important part in managing customer orders, responding to customer…
Added 17 mins ago
TT
Manager, Business Development WTC
The Toronto Region Board of Trade
Toronto, ON
- $75,000 to $110,000 CAD / year
- Full-time
Represent WTC-T at priority events to generate partnership and sponsorship conversations, tracking leads and follow-up in CRM
Added 17 mins ago
B
Senior Data Analyst (Gaming)
Blazesoft
Vaughan, ON
- Full-time
Manage and execute hands-on configurations within CRM and other operational systems to support marketing campaigns, player segmentation, and feature rollout.
Added 32 mins ago
BC
Senior Claims Advisor
BFL CANADA
Hamilton, ON · Toronto, ON
- Full-time
We are looking for a Senior Claims Advisor to join our team in our Toronto or Hamilton office!
Added 32 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
The Senior Business Development Manager leads strategic growth initiatives and plays a key role in shaping long-term business development strategies aligned with corporate objectives. In…
Added 46 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
The Senior Business Development Manager leads strategic growth initiatives and plays a key role in shaping long-term business development strategies aligned with corporate objectives. In…
Added 46 mins ago
AI
Associate Account Executive
Aareas Interactive Inc.
Toronto, ON · North York, ON
- Full-time
…an Associate Account Executive, you’ll be embedded with our senior sales team - learning our methodology, supporting the full sales cycle, and building toward running your own…
Added 47 mins ago
Senior Business Analyst
World Vision Canada
Mississauga, ON
The Senior Business Analyst, Enterprise Data holds the end-to-end view of how World Vision Canada's core business processes and the information supporting them fit together across…
Added 1 hour ago
HF
Client Account Specialist
Hybrid Financial
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
…with administrative tasks and special projects as needed by senior team members Desired Experience : University degree or college diploma in a relevant field is required (Commerce, Finance,…
Added 1 hour ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
…employment opportunities, and being a trusted advisor to our senior leadership…
Added 1 hour ago
Senior Development Officer
Hillel International
Toronto, ON
The Senior Development Officer is an experienced fundraising leader and collaborative self-starter who is relationship-driven and will play a key role in growing Hillel Ontario’s…
Added 1 hour ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
An understanding of the funnel. You know the difference between an MQL and an SQL and have worked in a CRM (HubSpot or Salesforce)
Added 2 hours ago
Senior Specialist, Software Engineering (Middleware-AZURE)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Senior Specialist, Software Engineering (Middleware-AZURE) position, where the next generation of cloud-based solutions is being…
Added 2 hours ago
PR
National Practice Leader, Private Client Insurance
Purves Redmond Limited
Toronto, ON
- Full-time
RIBO licensed (CIP, CAIB, CRM, or other relevant industry designation considered an asset)
Added 2 hours ago
EH
Business Development Account Manager (AM) FT
Edgewood Health Network Inc
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…activity, renewal and performance information in Salesforce/CRM, ensuring records are current, complete and accessible to internal…
Added 3 hours ago
KW
Senior Account Executive
Kintetsu World Express Inc.
Mississauga, ON
- Full-time
We are seeking a Senior Account Executive to support new business acquisition and the expansion of existing business across various modes of transportation, based on the needs of the branch…
Added 3 hours ago
CU
Senior Philanthropy Officer, Major Gifts, TO
Canadian Unicef Committee
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
…children around the world. As part of the Major Gifts team, the Senior Philanthropy Officer will help connect generous Canadians to UNICEF’s lifesaving work - advancing the mandate of…
Added 3 hours ago
CU
Senior Philanthropy Officer, Major Gifts
Canadian Unicef Committee
BC · Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
…children around the world. As part of the Major Gifts team, the Senior Philanthropy Officer will help connect generous Canadians to UNICEF’s lifesaving work - advancing the mandate of…
Added 3 hours ago
Senior Product Marketing Manager
KEV Group
Toronto, ON
We are looking for a Senior Product Marketing Manager to join our growing team. In this role, you will be responsible for leading product positioning, developing and executing go‑to‑market…
Added 3 hours ago
M
Associate Marketing Manager, Acquisition & Retention, Affinity Markets
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Oversee compliant content and use CRM, automation, and analytics tools to manage customer journeys and performance.
Added 3 hours ago
UC
Senior Philanthropy Officer, Major Gifts, TO
UNICEF Canada
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
…children around the world. As part of the Major Gifts team, the Senior Philanthropy Officer will help connect generous Canadians to UNICEF’s lifesaving work - advancing the mandate of…

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

\nHow you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Customer Success Associate will drive product adoption and recognition strategies while managing revenue pipelines through up-selling and cross-selling. They are responsible for establishing KPIs, conducting customer workshops, and providing regular status reports to stakeholders.

Requirements

Candidates must have 3+ years of account management experience within a SaaS environment and possess strong business acumen. Proficiency in CRM platforms like Salesforce and the ability to deliver presentations to senior audiences are essential.

Skills

Account management
SaaS
Sales
Customer success
CRM
Salesforce
Presentation skills
Analytical skills
Excel
PowerPoint
Strategic planning
Relationship management
Communication skills
Business acumen
Reporting

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Salesforce
CRM
Revenue Pipeline
Up-selling
Cross-selling
KPIs
Employee Recognition
Product Adoption
Business Acumen
Excel
PowerPoint
Data Analysis
Stakeholder Management
Mid-market
SMB
Hybrid
Liberty Village

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