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Added 7 mins ago
M
Senior Full Stack Engineer, Customer & Cardholder Experiences
Marqeta
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Full Stack Software Engineer to join our Customer & Cardholder Experiences team, delivering innovative UIs and embeddable solutions to transform the experience…
Added 21 mins ago
G
Sr. BSA (API)
Galent
Toronto, ON
- Contract
Lead UAT planning, test case development, and validation of API functionality and system integration
Added 36 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Proficient working knowledge in software delivery/change practices: requirements clarification, testing/UAT support, release/change coordination, application lifecycle management,…
Added 36 mins ago
LT
Automation and Build Developer II
LMI Technologies
Burnaby, BC
- Full-time
You will report to the Team Lead of our Software Operations team. You'll work day-to-day with:
Added 48 mins ago
LC
Product Manager - Digital Products (Telematics & Innovation)
Linamar Corporation
Guelph, ON
- Full-time
Lead the strategy and evolution of Skyjack's Elevate telematics platform and connected products. Own the Elevate product roadmap and serve as a key contact with Skyjack’s telematics…
Added 48 mins ago
C
Backend Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
Contributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.
Added 48 mins ago
RS
Director, Customer Success Operations & Education
Redwood Software
Toronto, ON
- $150,000 to $170,000 CAD / year
Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations…
Added 50 mins ago
T
OpenText Exstream SME / CCM Solution Architect
TechDoQuest
Toronto, ON
- Full-time
Lead AMS activities including incident resolution, problem management, service improvements, and production support.
Added 1 hour ago
M
Senior Account Manager
Medfar
Montreal, QC
- Full-time
Founded in 2010, MEDFAR Clinical Solutions is revolutionizing healthcare with its MYLE integrated care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by…
Added 1 hour ago
LT
Automation and Build Developer II
LMI Technologies
Burnaby, BC
- $75,200 to $107,160 CAD / year
- Full-time
You will report to the Team Lead of our Software Operations team. You'll work day-to-day with:
Added 1 hour ago
ML
Vice President of Engineering
MindHR Ltd.
Canada
- Full-time
Lead and develop the engineering organization, including team structure, hiring, performance, and leadership development.
Added 1 hour ago
BC
Dynamics 365 Business Central Operations Manager
BDO Canada
Toronto, ON
- Full-time
Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
Added 1 hour ago
TE
Jr Field Operations Maintenance Supervisor - London, ON
TK Elevator
London, ON
- Full-time
Assist in bid preparation, including gathering project information and supporting cost and scope development.
Added 1 hour ago
J
Group IT Manager
Jaza
Halifax, NS
- Full-time
Lead the evaluation, business-case development, and change management strategies for introducing new enterprise software (e.g., migrating to Slack, centralized project management tools, or…
Added 1 hour ago
RG
Senior Engineering Manager
Regiondo GmbH
Toronto, ON
- Full-time
Experience with AI-assisted software-development tools and an interest in applying them pragmatically and responsibly
Added 1 hour ago
TR
AI Product Security Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Product Security Manager, you will lead a team of senior security engineers within Thomson Reuters' Product Security function. You will help engineering teams across a diverse product…
Added 1 hour ago
T
Senior Mongo DBA
TD
Toronto, ON · Mississauga, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
T
Software Engineer II - Angular / UI
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
T
Sr. Platform Engineer, TD Securities
TD
Toronto, ON
- Full-time
The successful candidate will be responsible for the design and development of a scalable, resilient and high performing PnL (Profit and Loss) reporting platform that will be used by Risk…
Added 1 hour ago
C
Lead UI Developer - VP
Citi
Mississauga, ON
- Full-time
…Trade Processing (FITP) is Citi’s primary Fixed Income trading platform processing Derivatives, Cash, Exotics and SFT products with 3800+ Trading, Sales, Middle Office users globally.…
Added 1 hour ago
A
Character Rigger 4 [AQ-21066]
Aquent
Vancouver, BC
- $61 to $68 CAD / hour
- Contract
Collaborate closely with the Rigging Lead to develop rigged assets that adhere to the technical specifications of our target platform and engine.
Added 1 hour ago
DI
Senior IT Security Engineer
Draganfly Inc.
Burnaby, BC
- $120,000 to $140,000 CAD / year
- Full-time
…services, contract engineering & custom integration product development, and health monitoring products and…
Added 2 hours ago
SS
Security Operations Team Lead
Safe Software
Remote, Canada
- $126,000 to $137,000 CAD / year
- Full-time
- Remote
Safe Software is looking for a Security Operations Team Lead to build and lead our security operations function. This is a new role, and the person in it will own the programs, processes,…
Added 2 hours ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
Lead business development activities for the Data & AI practice, including client discovery, solution positioning, proposal development, RFP responses, demos, proofs of concept,…
Added 2 hours ago
RT
Product Owner/Scrum Master
Robosoft Technologies
Canada
- Full-time
We are seeking an experienced Senior Product Owner/Scrum Master to lead the ongoing delivery and evolution of a large-scale digital and streaming platform.

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

\nHow you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Customer Success Associate will drive product adoption and recognition strategies while managing revenue pipelines through up-selling and cross-selling. They are responsible for establishing KPIs, conducting customer workshops, and providing regular status reports to stakeholders.

Requirements

Candidates must have 3+ years of account management experience within a SaaS environment and possess strong business acumen. Proficiency in CRM platforms like Salesforce and the ability to deliver presentations to senior audiences are essential.

Skills

Account management
SaaS
Sales
Customer success
CRM
Salesforce
Presentation skills
Analytical skills
Excel
PowerPoint
Strategic planning
Relationship management
Communication skills
Business acumen
Reporting

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Salesforce
CRM
Revenue Pipeline
Up-selling
Cross-selling
KPIs
Employee Recognition
Product Adoption
Business Acumen
Excel
PowerPoint
Data Analysis
Stakeholder Management
Mid-market
SMB
Hybrid
Liberty Village

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