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Added 11 mins ago
EN
Project Management Professionals (Evergreen Talent Pool)
ENGIE North America Inc.
Markham, ON
- Full-time
Lead the delivery of engineering, consulting, and infrastructure projects from proposal through execution and closeout.
Added 11 mins ago
BG
Production Maintenance Graduate
BMW Group
Goodwood, ON
- Full-time
…highest possible level of Overall Equipment Efficiency. You will lead internal projects exploring Maintenance Strategy improvements, and deliver these improvements in collaboration with the…
Added 11 mins ago
A
Intégrateur.trice de développement de produits Cabine / Cabin Integrator of New Development Products
Airbus
Montreal, QC
- Full-time
Vous avez une expérience en tant que ``lead`` ou équivalent;
Added 11 mins ago
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Toronto, ON
- Full-time
The SAP Solution Architect brings deep SAP functional and technical knowledge across the SAP S/4HANA stack to delivery robust, end-to-end SAP enabled processes and solutions to clients. The…
Added 11 mins ago
H
Architect
Hays
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Lead the planning, design, and delivery of community-based healthcare projects from concept through construction.
Added 12 mins ago
Registered Nurse (Donor Centre Nurse)
Canadian Blood Services
Victoria, BC
Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
Added 12 mins ago
Registered Nurse (Donor Centre Nurse)
Canadian Blood Services
Victoria, BC
Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
Added 12 mins ago
ME
Environmental Project Manager
Millennium EMS Solutions Ltd.
Fort St. John, BC · Sherwood Park, AB · AB · Calgary, AB · Grande Prairie, AB
- Full-time
This opportunity can be tailored to an experienced Project Manager ready to expand their technical and leadership capabilities or to a Senior Project Manager who can lead complex…
Added 12 mins ago
PH
Project Manager, Clinical Equipment Planner (New St. Paul's)
Providence Healthcare
Vancouver, BC
- Temporary
coordinates clinical equipment needs throughout the planning & execution process, including the development of technical specifications and undertakes inventory assessment of existing…
Added 12 mins ago
MI
Robotic Palletizer Operator
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 12 mins ago
FF
Principal Software Engineer
Forward Financing
Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
Be a Technical Leader: As the lead engineer for your domain, you'll set the technical direction and raise the bar for code quality, design patterns, and operational excellence from…
Added 12 mins ago
PC
Manager -Financial Crime and AML
Pwc Canada
Toronto, ON
- Full-time
Lead and support Financial Crime advisory engagements from planning through delivery, including managing scope, timelines, budgets, risks and deliverable quality
Added 12 mins ago
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Principal Character Artist (Face) I Artiste Principal.e Personnage (Face)
NBCUniversal
Montreal, QC
- Full-time
The Principal Character Artist (Face) will work closely with the Lead Character Artist (Face), Animation, Technical Art, and cross-disciplinary teams to ensure that facial systems support…
Added 12 mins ago
Associate Manager, Business Operations
Zynga
Toronto, ON
End-to-End Program Ownership: Lead the operational execution of key global workflows, initially anchoring the Global Fonts Program and the Player Data Compliance strategy across all Zynga…
Added 26 mins ago
SR
Showhome Design Lead
Studio Ridge Residential
Calgary, AB
- Full-time
At Studio Ridge, we value professionalism, accountability, humility, reliability, sound judgment and work ethic as highly as design and technical ability.
Added 26 mins ago
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Client Onboarding Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $60,000 CAD / year
- Full-time
Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
Added 26 mins ago
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Clean Energy Rotation Program (Entry-Level)
Renewable Careers
Calgary, AB
- $75,000 to $100,000 CAD / year
- Full-time
…centre of it. This program develops the people we expect to help lead that…
Added 26 mins ago
AC
Warehouse Manager
Aosom Canada
Calgary, AB
- Full-time
Lead and motivate warehouse supervisors and associates to achieve productivity and service goals.
Added 26 mins ago
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Assoc Design Engineering Specialist III
Fluor Corporation
Vancouver, BC
- Full-time
…marketplace by delivering quality services of unmatched value and technical competence. This position supports the Area Lead or Lead on assigned projects and evaluates, selects, and applies…
Added 26 mins ago
R
Senior Product Manager – Identity & Access Management (Okta/Auth0)
Raise
ON · Ontario, Canada
- Contract
Lead technical conversations around Okta and Auth0
Added 26 mins ago
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OCM & Communications Lead
Raise
Toronto, ON
- Contract
Contract Role: OCM & Communications Lead, Global Network Segmentation
Added 26 mins ago
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Stratège en affaires publiques et coordinateur.trice OACI / Public Affairs Strategist and ICAO Coordinator
Airbus
Montreal, QC
- Full-time
Added 26 mins ago
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Project Manager
OPTEL Group
Quebec, QC
- Full-time
Lead/provide strategic guidance for master planning and execution of tasks throughout the delivery process;
Added 26 mins ago
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Intégrateur De Systèmes / Systems Integrator
Actalent
Dorval, QC
- $30 to $70 CAD / hour
- Contract
Systems Installation Integrator will lead significant work packages, resolve complex integration issues, and coordinate multidisciplinary contributors. Work will focus on the physical…
Added 26 mins ago
A
Agent Method // Methods Agent
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
…production activities. This person interprets and validates technical documentation, defines assembly and manufacturing strategies, and provides ongoing technical support to operations to…

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

\nHow you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Customer Success Associate will drive product adoption and recognition strategies while managing revenue pipelines through up-selling and cross-selling. They are responsible for establishing KPIs, conducting customer workshops, and providing regular status reports to stakeholders.

Requirements

Candidates must have 3+ years of account management experience within a SaaS environment and possess strong business acumen. Proficiency in CRM platforms like Salesforce and the ability to deliver presentations to senior audiences are essential.

Skills

Account management
SaaS
Sales
Customer success
CRM
Salesforce
Presentation skills
Analytical skills
Excel
PowerPoint
Strategic planning
Relationship management
Communication skills
Business acumen
Reporting

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Salesforce
CRM
Revenue Pipeline
Up-selling
Cross-selling
KPIs
Employee Recognition
Product Adoption
Business Acumen
Excel
PowerPoint
Data Analysis
Stakeholder Management
Mid-market
SMB
Hybrid
Liberty Village

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