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Added 1 min ago
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Senior Consultant, Salesforce Developer
CIBC
Toronto, ON
- Full-time
…experiences for our clients and teams. As a Sr Consultant, Salesforce Developer, you'll lead the design and delivery of complex enterprise Customer Relationship Management (CRM) solutions…
Added 15 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 44 mins ago
SP
Director, Talent Attraction
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Director, Talent Attraction (AMER) to lead the strategy and execution of how we source, engage, and attract top talent across the organization. This leader owns employer…
Added 46 mins ago
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Director, Talent Attraction
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 1 hour ago
CM
Customer Success Manager
Cosm Medical
Toronto, ON
- Contract
Lead onboarding for new clinics: account setup, ordering walkthroughs and training. Build and improve the onboarding process as we grow.
Added 1 hour ago
Sales Operations Business Partner
Dayforce
Canada
Lead deep-dive analysis on funnel trends, stalled deals, and whitespace opportunities, and translate findings into decisions rather than presentations.
Added 2 hours ago
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Manager, Client Success
GovAI
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Added 2 hours ago
Senior Manager, Salesforce Engineering
Scotiabank
Toronto, ON
We’re looking for a Senior Manager, Salesforce Engineering to lead the strategy, delivery, and evolution of our Salesforce platform across multiple business lines. You’ll own the…
Added 2 hours ago
SL
Bilingual Account Resolution Representative
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Build cross-functional relationships with other teams within the department to facilitate quick NIGO resolution
Added 2 hours ago
Lead North American Operations Customer Solutions
Purolator
Langley (District), BC · Langley, Brit
Within North American Solution Design, this role will be responsible to lead the design, development, and implementation of complex, end-to-end supply chain and transportation solutions for…
Added 3 hours ago
WS
Customer Experience Supervisor
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- $70,000 to $85,000 CAD / year
- Full-time
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Added 3 hours ago
MT
Coordinator, Market Recognition
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…and approaches. Together, these principles shape how we work, lead, and grow - every…
Added 3 hours ago
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Marketing Automation Manager
Seequent
Vancouver, BC
- Full-time
This role leads the design, development, and continuous improvement of marketing automation programmes, including lead nurture, email engagement, campaign workflows, and integrations across…
Added 4 hours ago
WS
Superviseur, expérience client / Customer Experience Supervisor
Walter Surface Technologies
Montreal, QC
- Full-time
Expérience requise avec des systèmes ERP et CRM; expérience avec Tecsys, Microsoft Dynamics 365 et Salesforce constitue un atout.
Added 7 hours ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
As part of the Salesforce Solutions and CRM Strategy team, you will oversee platform architecture, technical standards, operational excellence, release management, and cross-functional…
Added 7 hours ago
GE
Business Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Lead and execute Joint Application Development (JAD) sessions to elicit both functional and non-functional requirements.
Added 8 hours ago
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Director Growth Marketing, North America
Caseware
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
…acquisition. Reporting to our Chief Marketing Officer, you’ll lead demand generation initiatives across digital channels, optimize the marketing funnel, and collaborate closely with sales,…
Added 8 hours ago
SC
Regional Business Development manager
Sysco Canada Inc.
Halifax, NS
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 8 hours ago
S
Regional Business Development manager
Sysco
Moncton, NB · Halifax, NS · St. John's, NL · Sysco Halifax
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 8 hours ago
SL
Marketing Coordinator
St. Lawrence College
ON · Ontario, Canada
- Full-time
…Demonstrated project management experience, including ability to lead cross-functional campaign execution across multiple parties. Experience leading the development and execution of…
Added 8 hours ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
…effective contract negotiation. This role utilizes Sysco's Salesforce platform, employs a team-selling approach, and collaborates with cross-functional teams to develop comprehensive…
Added 9 hours ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Operational excellence. You will work at the core of a modern cloud-native environment -Snowflake, AWS, Matillion, Salesforce Data Cloud - driving automation, governance, and performance…
Added 9 hours ago
TH
Marketing Cloud (Agentforce Marketing) Specialist, Askuity division
The Home Depot
Toronto, ON
- Full-time
The Salesforce (Agentforce) Marketing Cloud Specialist will lead the execution and optimization of email campaigns in Marketing Cloud for the Supplier Analytics Program. In this role, you…
Added 10 hours ago
IF
Executive Assistant, Distribution, GBRS
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Analyze data from systems (Salesforce) to identify trends, produce reports, make observations, and recommend actions;
Added 11 hours ago
E
Manager, Application Support - 26384
Enverus
Calgary, AB
- Full-time
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

How you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Guide customers in using the Achievers platform, setting measurable goals, increasing adoption, and applying recognition strategies through meetings, workshops, and training. Manage account growth and revenue opportunities, monitor customer progress and renewal risks, and report on outcomes and escalations to stakeholders.

Requirements

Candidates should have at least three years of account management experience at a software or SaaS company, strong business acumen, and experience managing a sales pipeline and quota. A bachelor's degree, CRM proficiency, senior-audience presentation skills, analytical and reporting abilities, and strong customer-facing communication are sought; formal sales training and English-French bilingualism are preferred or considered assets.

Skills

Account Management
Customer Success
Sales Pipeline Management
Upselling And Cross-Selling
Product Adoption
Customer Training
Presentation Skills
Stakeholder Communication
Business Acumen
Analytical Skills
Salesforce
Excel
PowerPoint
Reporting And Dashboards
Expectation Management

Benefits

Recognition And Rewards Program
Health Benefits
Life Insurance
Parental Leave Top-Up
Flexible Vacation
Employee And Family Assistance Program
Professional Development
Career Growth Opportunities
Employee Resource Groups
Employee Events
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Employee Recognition
Employee Engagement
Achievers Platform
Product Adoption
Account Expansion
Sales Pipeline
Sales Quota
Upselling
Cross-Selling
Customer Renewals
Customer Workshops
Product Training
Customer Business Reviews
Key Performance Indicators
Salesforce
Force.com
Excel
PowerPoint
Reporting
Dashboards
Risk Assessment
Stakeholder Management
Customer Experience
Formal Sales Training
Mid-Market Customers
Small And Medium-Sized Businesses
Bilingual English And French

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