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Added 2 mins ago
A
Senior Machine Learning Developer, 3D Geometry & Multimodal AI
Autodesk
Montreal, QC
- Full-time
We are seeking a Senior Machine Learning Developer to design, develop, and deploy machine learning solutions for next-generation AI-powered capabilities within Autodesk products. The ideal…
Added 2 mins ago
A
Senior Machine Learning Developer, 3D Geometry & Multimodal AI
Autodesk
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a Senior Machine Learning Developer to design, develop, and deploy machine learning solutions for next-generation AI-powered capabilities within Autodesk products. The ideal…
Added 33 mins ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 33 mins ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 33 mins ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 33 mins ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 1 hour ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 1 hour ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 1 hour ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with demonstrated experience designing, developing, testing, and supporting enterprise web applications and AI-enabled solutions. The…
Added 1 hour ago
M
Senior Software Engineer - Card Network Integration
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to join the Network File Integration team. In this role, you will help design and deliver scalable software solutions for batch and…
Added 2 hours ago
Senior Machine Learning Developer, 3D Geometry & Multimodal AI
Autodesk
Toronto, ON · Montreal, QC · ON · AMER - Canada - Ontario - Toronto - University Ave
We are seeking a Senior Machine Learning Developer to design, develop, and deploy machine learning solutions for next-generation AI-powered capabilities within Autodesk products. The ideal…
Added 2 hours ago
RB
Senior Analyst, IT Risk Analytics & Reporting (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 3 hours ago
O
Principal Product Manager (Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
OpenText Business Network (OTBN) is a cloud-based platform that enables secure, compliant, and efficient collaboration across digital ecosystems of people, systems, and things. Our…
Added 3 hours ago
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Software Engineer – Master’s New Grad / Bachelor’s + 2–3 Years Experience
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…from the ground up? Join Nutanix to help develop our DataHub platform - an enterprise data hub and identity middleware engine positioned between raw infrastructure/SaaS platforms and…
Added 3 hours ago
SL
Director, Domain Enterprise Architect, Technology Modernization and Cloudification
Sun Life Québec
Montreal, QC
- Full-time
…Architects, engineering leaders, cybersecurity, cloud engineering, AI platform teams, and application development, the Director aligns cloud migration with enterprise priorities, regulatory…
Added 3 hours ago
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Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
The Technology Consulting Practice is seeking a Senior Director to join our growing team and lead client transformation across the Quote to Cash ecosystem, including Configure, Price, Quote…
Added 4 hours ago
LI
VP of Engineering
Lasso Informatics
Montreal, QC
- Full-time
Lasso Informatics is hiring a VP of Engineering to lead the engineering group that builds and operates our research data management platform. Reporting to the CTO, you will lead how the…
Added 4 hours ago
K
Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…opportunity to work at the intersection of strategy, operations, data, technology, and AI, this is a strong platform to build…
Added 5 hours ago
PC
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC Canada
Ottawa, ON
- Full-time
As a Senior Associate – Cyber Security Forward Deployed you are a multi-faceted technologist. You lean heavily into using AI, are comfortable working in a client’s environment, writing…
Added 5 hours ago
H
Senior Test & Validation Engineer
Humanoid
Burnaby, BC
- Full-time
…mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even…
Added 5 hours ago
OT
Site Reliability Engineering Lead, Product Enablement
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…operational sustainability of a broader portfolio of applications, data pipelines, platforms, and services. The role proactively identifies systemic and recurring risks and leads or directs…
Added 5 hours ago
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Account Manager
Flexiti
Toronto, ON · North York, ON
- Full-time
Flexiti sits at the intersection of fintech, retail, and consumer lending - a $1.6B+ platform serving hundreds of thousands of Canadian consumers through major merchant partnerships. We’ve…
Added 5 hours ago
GG
Director, Customer Care
Great Gulf
Toronto, ON
- Full-time
Leverage platform data to identify trends, monitor trade performance, and improve service delivery
Added 5 hours ago
S
Senior Full-Stack Engineer, NimbleRx
Swoop
Toronto, ON
- Full-time
…conditions. As a prescription fulfillment and patient engagement platform, Nimble empowers independent and regional pharmacies to deliver a modern, consumer-friendly healthcare experience…
Added 5 hours ago
OT
Site Reliability Engineering Lead, Product Enablement
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…operational sustainability of a broader portfolio of applications, data pipelines, platforms, and services. The role proactively identifies systemic and recurring risks and leads or directs…

Achievers

Customer Success Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We are looking for a Customer Success Associate to join our team in Toronto!

As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

How you'll Support Customer Success at Achievers:

Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome!

Experience we feel will set you up for success:

3+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Individuals who have completed formal sales training through a recognized program are preferred
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Experience working with mid-market and SMB customers an asset
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor's degree
Bilingual English and French is an asset

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

Our Customer Success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. The range for the base portion of this role is $64,000 - $74,000 and it reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Guide customers in using the Achievers platform, setting measurable goals, increasing adoption, and applying recognition strategies through meetings, workshops, and training. Manage account growth and revenue opportunities, monitor customer progress and renewal risks, and report on outcomes and escalations to stakeholders.

Requirements

Candidates should have at least three years of account management experience at a software or SaaS company, strong business acumen, and experience managing a sales pipeline and quota. A bachelor's degree, CRM proficiency, senior-audience presentation skills, analytical and reporting abilities, and strong customer-facing communication are sought; formal sales training and English-French bilingualism are preferred or considered assets.

Skills

Account Management
Customer Success
Sales Pipeline Management
Upselling And Cross-Selling
Product Adoption
Customer Training
Presentation Skills
Stakeholder Communication
Business Acumen
Analytical Skills
Salesforce
Excel
PowerPoint
Reporting And Dashboards
Expectation Management

Benefits

Recognition And Rewards Program
Health Benefits
Life Insurance
Parental Leave Top-Up
Flexible Vacation
Employee And Family Assistance Program
Professional Development
Career Growth Opportunities
Employee Resource Groups
Employee Events
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Employee Recognition
Employee Engagement
Achievers Platform
Product Adoption
Account Expansion
Sales Pipeline
Sales Quota
Upselling
Cross-Selling
Customer Renewals
Customer Workshops
Product Training
Customer Business Reviews
Key Performance Indicators
Salesforce
Force.com
Excel
PowerPoint
Reporting
Dashboards
Risk Assessment
Stakeholder Management
Customer Experience
Formal Sales Training
Mid-Market Customers
Small And Medium-Sized Businesses
Bilingual English And French

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