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Added 18 days ago
SD
Beauty Specialist, Hourly Part Time Night
Shoppers Drug Mart
ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 days ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 days ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 days ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Orleans, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 days ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Victoria, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 days ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 days ago
S
Laboratory Technician (Remote Mine Site) Assayer
SGS
Gogama, ON
- Full-time
Meet or exceed established performance expectations set by management;
Added 18 days ago
FT
Tire Technician, Delta Ladner
Fountain Tire
Delta, BC
- Other
…repair shop, is looking for a responsible, safe, and dedicated associate to join our team as an Automotive Tire…
Added 18 days ago
UH
Food Services Associate
University Health Network
Toronto, ON
- Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 18 days ago
UH
Food Services Associate
University Health Network
Toronto, ON
- Part-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 18 days ago
W
(CAN) Over-the-Counter Associate
Walmart
Hanover, ON
- Part-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…
Added 18 days ago
AC
Manufacturing Associate I
Andersen Corporation
Strathroy, ON
- Full-time
Learn, understand and implement Andersen Management Systems (AMS) and continuous improvement concepts.
Added 18 days ago
DT
Customer Service Associate I
Dollar Tree Stores
Yorkton, SK
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 18 days ago
Assistant to the Associate Dean (Appendix D/Temporary Assignment: November 2026 - September 2027)
Mohawk College
Hamilton, ON
Under the direction of the Associate Dean, the incumbent provides leadership and administrative support for a cluster of programs, performing a wide range of functions that contribute to…
Added 18 days ago
TH
Associé(e) aux comptoir Pro (temps plein)
The Home Depot Canada
Granby, QC
- Full-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 18 days ago
S
Laboratory Technician (Remote Mine Site) Assayer
SGS
Gogama, ON
- $27.4 CAD / hour
- Full-time
Meet or exceed established performance expectations set by management;
Added 18 days ago
DD
The Shoe Co. - Store Manager
DSW Designer Shoe Warehouse
Stratford, ON
- Full-time
…in-store sales, web orders, goals, recruiting, performance management, training, and development. Your ability to problem solve, thrive in a past pace environment, lead a dynamic team and…
Added 18 days ago
A
Customer Value & Growth Program Manager
Achievers
Toronto, ON
- Full-time
The role goes beyond program management. We are looking for someone who brings a commercial point of view, challenges the plans on the table, contributes to the thinking, and acts as a…
Added 18 days ago
MI
Associate Shopper Marketing Manager
Mondelēz International
Toronto, ON · Quebec, QC · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
With a Customer and Shopper centric mindset, the Associate Scale Activations & Shopper Marketing Manager will support the team in working collaboratively with internal cross-functional…
Added 18 days ago
C
Client Engagement Associate - Future Opportunities
CIBC
Sherwood Park, AB · Stony Plain, AB · Leduc, AB · Spruce Grove, AB · Beaumont, AB · Fort Saskatchewan, AB · Edmonton, AB · St. Albert, AB
- Full-time
…competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and…
Added 18 days ago
FS
Sanitation Associate
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
We are currently seeking a Full-Time Sanitation Associate to join our team based out of our Richmond, BC location.
Added 18 days ago
E
Warehouse Associate
EECOL
Edmonton, AB
- Full-time
…business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation…
Added 18 days ago
E
Warehouse Associate
EECOL
Lethbridge, AB
- Full-time
…business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation…
Added 18 days ago
Trust Accounting & Settlement Technician (Student Position)
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager, IPC Wealth Trust & Settlement, you'll support a team responsible for the settlement of investment transactions and the reconciliation of client trust…
Added 18 days ago
S
Sales Associate
Structube
Ottawa, ON
- Full-time
A telemedicine and stress management program available from day one;

Achievers

Customer Value & Growth Program Manager

Toronto, ON, Canada

$106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

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Job details

Pay: $106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

We are looking for a Customer Value & Growth Program Manager to own and drive the company-wide program that ensures our customers realize the value of their investment with Achievers and incrementally grow their spend with us as a result.

Customer Success, Product, Marketing, Marketplace, Enablement, Revenue Operations and Finance each own a piece of this today. You will sit at the centre, pulling those pieces into one integrated strategy, guiding and collaborating with each team as they build their part, and making sure everything we do aligns to a consistent vision. You are accountable for making sure the right plans exist, that they connect, and that the functions who deliver them are set up to execute. Your impact comes from how well you align, equip and drive the people closest to our customers.

The role goes beyond program management. We are looking for someone who brings a commercial point of view, challenges the plans on the table, contributes to the thinking, and acts as a genuine partner to every function involved.

\nHow you'll shape Support Oprtations at Achievers:

Own the integrated strategy and internal alignment:
- Own the integrated strategy for embedding customer value and incremental spend across the organization and the customer lifecycle, bringing separate functional plans into one coherent whole.
- Collaborate with and guide cross-functional teams and other subject matter experts as they build the narrative connecting recognition, rewards, redemption and the value customers realize, and make sure it is reflected consistently across messaging, positioning and corporate strategy.
- Partner with our insights and research teams to turn research findings and recommended behaviours into the evidence base behind the value model.
- Translate the strategy into an executable roadmap with named owners, milestones and dependencies, and build the senior buy-in needed to move it.
- Create the single view of what we are learning across the program and where we are blocked and reduce duplication so subject matter experts can stay focused on execution.

Drive customer lifecycle changes:
- Drive execution of the lifecycle changes that make customer value and incremental spend possible, partnering with Customer Success, who own the lifecycle.
- Define the specific moments, conditions and signals that should trigger a value demonstration or a spend conversation.
- Diagnose where those triggers are missing, mistimed or not firing today.
- Define the requirements to operationalize those triggers in our tools and systems, and work with Revenue Operations and Customer Success to get them built.
- Make sure the teams running those conversations have a clear plan and the playbooks they need to execute well.

Partner with Product:
- Ensure customer value and incremental spend are translated into product priorities and requirements, facilitating and governing that work as a partner to Product and Product Marketing, who own the roadmap and the requirements.
- Hold the standard as the roadmap evolves, so we keep building against clear principles for driving recognition and redemption, and so what we ship produces value we can demonstrate.
- Manage dependencies and sequencing between product delivery and the rest of the program and escalate through governance when delivery drifts.

Drive new use cases that unlock budget:
- Drive the pipeline of new use cases that unlock incremental budgets across our customers, partnering with Customer Success and Product Marketing, who own development, play-booking and productization.
- Own the prioritization of which use cases we pursue and when in partnership with subject matter experts.
- Make sure each one has the proof points needed to open a budget conversation, including a documented ROI model and a standard artifact set for our top-tier accounts.
- Track use cases to activation by the teams who run the plays.

Run the operating model and governance:
- Own the operating model across Customer Success, Enablement, Revenue Operations, Product, Marketing and Finance including the decision forum, escalation path, decision log, reporting and documentation standards, and feedback loops between teams.
- Own scope and change control, dependency sequencing and risk management for the program.
- Own the measurement system that shows whether proving value to customers is converting into incremental spend, working with Finance to connect operational levers to revenue, retention and expansion.
- Run a recurring operating rhythm that surfaces progress and blockers, holds each area accountable to movement, and gets blockers resolved rather than catalogued.
- Keep the program in front of the company, communicating frequently on progress, wins, and what is stuck.

Experience we feel will set you up for success:

3+ years in strategy consulting - growth strategy, commercial transformation, customer strategy, revenue growth management or pricing - at Senior Consultant or post-MBA Associate level, having led a workstream end to end.
A commercial lens on operational problems. You can connect a change in how we work to a revenue outcome and show your reasoning.
Experience building a value or return-on-investment case that stands up to financial scrutiny.
Experience pulling separate workstreams into one plan and keeping it coherent as priorities shift.
A track record of getting teams that do not report to you, and carry their own targets, to deliver on a centralized or shared strategy.
Strong executive communication. You are comfortable presenting to senior leaders
Strong program discipline including operating cadence, decision logs, dependency tracking, scope control and clear documentation.

Nice to Have

2+ years in business operations, strategy and operations, or strategic initiatives at a SaaS company, following a consulting foundation.
Experience in employee recognition, HR technology, loyalty, or another business built on customer-funded budgets.
Familiarity with customer success platforms and CRM reporting.

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Program Manager will own and drive an integrated strategy to ensure customers realize value and increase their spend across the lifecycle. They will collaborate with cross-functional teams including Product, Marketing, and Customer Success to align messaging, operationalize triggers, and govern the program roadmap.

Requirements

Candidates should have 3+ years of experience in strategy consulting or commercial transformation, with a strong ability to connect operational changes to revenue outcomes. Proficiency in building ROI cases, managing complex dependencies, and communicating with senior leadership is essential.

Skills

Program management
Strategy consulting
Growth strategy
Commercial transformation
Customer strategy
Revenue growth management
Pricing
Executive communication
Cross-functional leadership
ROI modeling
SaaS
CRM reporting
Customer success platforms
Operational governance
Dependency management

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Career growth
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Strategy Consulting
Growth Strategy
Commercial Transformation
Customer Success
Revenue Operations
SaaS
ROI Model
Product Marketing
Governance
Customer Lifecycle
CRM
Employee Recognition
HR Technology
Business Operations
Strategic Initiatives
Executive Communication
Dependency Tracking
Change Control
Marketplace

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