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Added 3 days ago
DH
Food & Beverage Manager
Drake Hotel Properties
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Work closely with the Director of Food + Beverage on supporting the culinary program, analyzing menu trends, responsible for seasonal and thematic menu development, researching current…
Added 3 days ago
OT
Accessibility and Accommodation Specialist
Ontario Tech University
Oshawa, ON
- Full-time
Reporting to the Manager, Student Accessibility Services, the Specialist works with an ethno-culturally and academically diverse student population to provide comprehensive evaluation and…
Added 3 days ago
Office Administrator
Westcorp
Edmonton, AB
…front-line professional, providing support to the property manager, maintenance, leasing and administrative teams to ensure industry-leading levels of customer service are provided to all…
Added 3 days ago
Accessibility and Accommodation Specialist
ontariotechu
Oshawa, ON
Reporting to the Manager, Student Accessibility Services, the Specialist works with an ethno-culturally and academically diverse student population to provide comprehensive evaluation and…
Added 3 days ago
FH
Manager, Clinical Operations & Program Services, Surgical Services - RCH
Fraser Health
New Westminster, BC
- Full-time
Lead with purpose and make a meaningful impact on patient care at Fraser Health. As the Manager, Clinical Operations & Program Services, you will provide strategic and operational…
Added 3 days ago
NG
Compensation Manager
NFI Group Inc.
Remote, Canada
- Full-time
- Remote
We're seeking a strategic, data-driven Compensation Manager to lead competitive pay programs that align with our growth and values. In this role, you will design salary structures,…
Added 3 days ago
S
Manager, 3D Printing & Clinical Engineering
Sanya’k̓ula
Vancouver, BC
- Full-time
The 3D Printing & Clinical Engineering Manager provides strategic, operational, and technical leadership for the Clinical Technology Innovation (CTI) Program, with a specific focus on…
Added 3 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 days ago
NG
Compensation Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
We're seeking a strategic, data-driven Compensation Manager to lead competitive pay programs that align with our growth and values. In this role, you will design salary structures,…
Added 3 days ago
A
Sales Manager
Altea
Vancouver, BC
- Full-time
Retention and Reactivation. Acquisition without retention is not growth. You monitor engagement data, intervene early when attrition risk appears, and design reactivation campaigns that…
Added 3 days ago
A
Front of House Manager
Altea
Vancouver, BC
- Full-time
The Front of House Manager owns that experience. You lead a team that includes Front of House Supervisors and their staff, and you are accountable for the front desk, recovery services, and…
Added 3 days ago
Manager, Records & Privacy Compliance
Southwestern Public Health
St. Thomas, ON · Woodstock, ON
Oversee the secure destruction of health records according to record retention schedule in consultation with program teams and IT team.
Added 3 days ago
LC
Development Officer, Corporate Donations_FT-Perm
LOFT Community Services
Toronto, ON
- $74,083 to $86,715 CAD / year
- Full-time
Reporting to the Senior Manager, Grants & Corporate Donations, the Development Officer, Corporate Donations at LOFT Community Services focuses on generating corporate revenue. They…
Added 3 days ago
M
Product Owner
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Define the priority of the deliverables and order of build in partnership with the Manager of Engineering (MoE).
Added 3 days ago
D
Customer Marketing Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We’re hiring a Customer Marketing Manager to turn customer relationships into measurable retention, advocacy, and revenue growth. You’ll join Directive’s internal marketing team and build…
Added 3 days ago
A
Customer Value & Growth Program Manager
Achievers
Toronto, ON
- Full-time
We are looking for a Customer Value & Growth Program Manager to own and drive the company-wide program that ensures our customers realize the value of their investment with Achievers and…
Added 3 days ago
B
Senior Digital Marketing Manager
Buyerlink
Victoria, BC
- Full-time
We’re looking for a hands-on Senior Digital Marketing Manager to drive high-quality lead generation campaigns. You’ll manage paid acquisition channels, optimize performance, and use data to…
Added 3 days ago
FT
Registrar Service Specialist
Fanshawe Toronto@ILAC
London, ON
- Full-time
Provide general information on admission requirements, program availability, and application status through OCAS
Added 3 days ago
YO
Marketing Manager
YMCA of Greater Toronto
Toronto, ON
- Full-time
The Marketing Manager develops and implements integrated marketing and communications plans and campaigns that support member acquisition, engagement, retention, and program growth within…
Added 3 days ago
PI
Engagement and Retention Specialist
Polycultural Immigrant & Community Services
Toronto, ON · Scarborough, ON
- Contract
Reporting to the Program Manager, the Engagement and Retention Specialist plays a pivotal role in helping clients secure, sustain, and succeed in employment through ongoing engagement,…
Added 3 days ago
E
Employment Consultant
Equus
Burk's Falls, ON
- $25.25 CAD / hour
- Full-time
The Employment Consultant reports to the Program Manager and supports individuals in identifying, preparing for, and maintaining sustainable employment goals.
Added 3 days ago
Head of Creative Design
Harding Display
Toronto, ON
Lead recruitment, onboarding and talent retention initiatives.
Added 3 days ago
A
Director, Human Resources
AvPosts
Calgary, AB
- Internship
Added 3 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 days ago
GM
Actuarial Specialist
Gore Mutual Insurance
Cambridge, ON
- Full-time
…members. The Actuarial Specialist reports to the Actuarial Manager and works in conjunction with less experienced…

Achievers

Customer Value & Growth Program Manager

Toronto, ON, Canada

$106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

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Job details

Pay: $106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

We are looking for a Customer Value & Growth Program Manager to own and drive the company-wide program that ensures our customers realize the value of their investment with Achievers and incrementally grow their spend with us as a result.

Customer Success, Product, Marketing, Marketplace, Enablement, Revenue Operations and Finance each own a piece of this today. You will sit at the centre, pulling those pieces into one integrated strategy, guiding and collaborating with each team as they build their part, and making sure everything we do aligns to a consistent vision. You are accountable for making sure the right plans exist, that they connect, and that the functions who deliver them are set up to execute. Your impact comes from how well you align, equip and drive the people closest to our customers.

The role goes beyond program management. We are looking for someone who brings a commercial point of view, challenges the plans on the table, contributes to the thinking, and acts as a genuine partner to every function involved.

\nHow you'll shape Support Oprtations at Achievers:

Own the integrated strategy and internal alignment:
- Own the integrated strategy for embedding customer value and incremental spend across the organization and the customer lifecycle, bringing separate functional plans into one coherent whole.
- Collaborate with and guide cross-functional teams and other subject matter experts as they build the narrative connecting recognition, rewards, redemption and the value customers realize, and make sure it is reflected consistently across messaging, positioning and corporate strategy.
- Partner with our insights and research teams to turn research findings and recommended behaviours into the evidence base behind the value model.
- Translate the strategy into an executable roadmap with named owners, milestones and dependencies, and build the senior buy-in needed to move it.
- Create the single view of what we are learning across the program and where we are blocked and reduce duplication so subject matter experts can stay focused on execution.

Drive customer lifecycle changes:
- Drive execution of the lifecycle changes that make customer value and incremental spend possible, partnering with Customer Success, who own the lifecycle.
- Define the specific moments, conditions and signals that should trigger a value demonstration or a spend conversation.
- Diagnose where those triggers are missing, mistimed or not firing today.
- Define the requirements to operationalize those triggers in our tools and systems, and work with Revenue Operations and Customer Success to get them built.
- Make sure the teams running those conversations have a clear plan and the playbooks they need to execute well.

Partner with Product:
- Ensure customer value and incremental spend are translated into product priorities and requirements, facilitating and governing that work as a partner to Product and Product Marketing, who own the roadmap and the requirements.
- Hold the standard as the roadmap evolves, so we keep building against clear principles for driving recognition and redemption, and so what we ship produces value we can demonstrate.
- Manage dependencies and sequencing between product delivery and the rest of the program and escalate through governance when delivery drifts.

Drive new use cases that unlock budget:
- Drive the pipeline of new use cases that unlock incremental budgets across our customers, partnering with Customer Success and Product Marketing, who own development, play-booking and productization.
- Own the prioritization of which use cases we pursue and when in partnership with subject matter experts.
- Make sure each one has the proof points needed to open a budget conversation, including a documented ROI model and a standard artifact set for our top-tier accounts.
- Track use cases to activation by the teams who run the plays.

Run the operating model and governance:
- Own the operating model across Customer Success, Enablement, Revenue Operations, Product, Marketing and Finance including the decision forum, escalation path, decision log, reporting and documentation standards, and feedback loops between teams.
- Own scope and change control, dependency sequencing and risk management for the program.
- Own the measurement system that shows whether proving value to customers is converting into incremental spend, working with Finance to connect operational levers to revenue, retention and expansion.
- Run a recurring operating rhythm that surfaces progress and blockers, holds each area accountable to movement, and gets blockers resolved rather than catalogued.
- Keep the program in front of the company, communicating frequently on progress, wins, and what is stuck.

Experience we feel will set you up for success:

3+ years in strategy consulting - growth strategy, commercial transformation, customer strategy, revenue growth management or pricing - at Senior Consultant or post-MBA Associate level, having led a workstream end to end.
A commercial lens on operational problems. You can connect a change in how we work to a revenue outcome and show your reasoning.
Experience building a value or return-on-investment case that stands up to financial scrutiny.
Experience pulling separate workstreams into one plan and keeping it coherent as priorities shift.
A track record of getting teams that do not report to you, and carry their own targets, to deliver on a centralized or shared strategy.
Strong executive communication. You are comfortable presenting to senior leaders
Strong program discipline including operating cadence, decision logs, dependency tracking, scope control and clear documentation.

Nice to Have

2+ years in business operations, strategy and operations, or strategic initiatives at a SaaS company, following a consulting foundation.
Experience in employee recognition, HR technology, loyalty, or another business built on customer-funded budgets.
Familiarity with customer success platforms and CRM reporting.

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$106,250 - $120,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

The Program Manager will own and drive an integrated strategy to ensure customers realize value and increase their spend across the lifecycle. They will collaborate with cross-functional teams including Product, Marketing, and Customer Success to align messaging, operationalize triggers, and govern the program roadmap.

Requirements

Candidates should have 3+ years of experience in strategy consulting or commercial transformation, with a strong ability to connect operational changes to revenue outcomes. Proficiency in building ROI cases, managing complex dependencies, and communicating with senior leadership is essential.

Skills

Program management
Strategy consulting
Growth strategy
Commercial transformation
Customer strategy
Revenue growth management
Pricing
Executive communication
Cross-functional leadership
ROI modeling
SaaS
CRM reporting
Customer success platforms
Operational governance
Dependency management

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Career growth
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Strategy Consulting
Growth Strategy
Commercial Transformation
Customer Success
Revenue Operations
SaaS
ROI Model
Product Marketing
Governance
Customer Lifecycle
CRM
Employee Recognition
HR Technology
Business Operations
Strategic Initiatives
Executive Communication
Dependency Tracking
Change Control
Marketplace

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