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Added 1 min ago
WC
(CAN) Customer Service Manager
Walmart Canada
Flin Flon, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 min ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Bridgewater, NS
- Full-time
…Ensure that Pharmacy is open and operational during the posted business hours. Supervise and support the OTC manager in their everyday duties and responsibilities. Ensure excellent patient…
Added 1 min ago
M
Assistant General Manager
Mandrake
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…avenues for our client (other than current 100% automotive business). Identify products that our client can launch using design and development capabilities and manufacture using current…
Added 3 mins ago
LT
Shipper/Receiver
LMI Technologies
Burnaby, BC
- $45,899 to $57,370 CAD / year
- Full-time
Technical Proficiency: Proficiency with computers and common business tools (e.g., email, spreadsheets) and ability to learn/operate ERP/WMS systems (NetSuite/RF-Smart preferred).
Added 3 mins ago
CI
Geotechnical Engineer/Project Manager
Cambium Inc.
Barrie, ON · Whitby, ON
- Full-time
…collaborate with engineers and technical staff, support the development of junior team members, and contribute to continuous improvement initiatives within the Geotechnical service group.…
Added 3 mins ago
Senior Technical Program Manager
ShyftLabs
Toronto, ON
ShyftLabs is seeking an experienced Senior Technical Program Manager – Cybersecurity to support one of our leading enterprise clients. In this role, you will lead the delivery of…
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Fraud Officer (6 Months contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
Flexibility required with business hours/days.
Added 3 mins ago
DG
Portfolio Specialist, Operations, 12-Month Contract
DLL Group
Burlington, ON
- Full-time
Act as backup support for team members as assigned by the Manager.
Added 3 mins ago
S
Senior Procurement Specialist - 1 FT
SIGA
Saskatoon, SK
- Full-time
…goods and services for Central Office, Casino Sites and Casino Development Projects. The Senior Procurement Specialist will work with key stakeholders in order to understand their…
Added 3 mins ago
YO
Centre Manager
YMCA of Hamilton|Burlington|Brantford
Hamilton, ON
- Full-time
Reporting to the Manager of Early Learning and Child Care, the Centre Manager provides leadership and stability in the development and direct delivery of program, as well as being an…
Added 3 mins ago
MB
Assistant Taproom Manager
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- Full-time
Assist the Taproom Manager in coaching all taproom team members and providing meaningful development opportunities, including product knowledge and customer-centric service training.…
Added 3 mins ago
HS
Territory Sales Manager
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- Full-time
We are looking for a motivated, relationship-driven Territory Sales Manager to join our team at Hercules – Fundy MMS in Truro, Nova Scotia. This is an excellent opportunity for someone with…
Added 3 mins ago
CU
Account Coordinator
CHEIL USA
Mississauga, ON
- $45,000 to $50,000 CAD / year
…managing the day-to-day operations of campaigns, from strategy development to creative execution and reporting. You will collaborate closely with cross-functional teams to ensure the…
Added 17 mins ago
WC
Overnight Lead Department Manager
Walmart Canada
Dartmouth, NS
- Full-time
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Added 17 mins ago
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Field Marketing Manager - 12-month maternity contract
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- Full-time
Maintain a close feedback loop with account executives and business development executives to assess the impact of marketing touchpoints on deal velocity. Use data to continuously optimize…
Added 17 mins ago
PL
Business Development Manager – Transportation & Logistics.
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Bolton, ON
- Full-time
🚛 WE’RE HIRING | Business Development Manager – Transportation & Logistics
Added 17 mins ago
CZ
Head Chef
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…management team you will deliver quality catering across the business at all levels. Specifically delivering at concept stage of menu creation, primarily focusing on the award winning…
Added 17 mins ago
MO
Manager of Recreation and Aquatics
Municipality of East Hants, Nova Scotia, Canada
Elmsdale, NS
- Full-time
Due to an internal promotion, we are accepting resumes for a Manager of Recreation and Aquatics to join our team.
Added 17 mins ago
CO
Communications & Strategic Promotions Specialist
City of Surrey
Surrey, BC
- $96,214 to $113,193 CAD / year
- Full-time
…strategic promotion, and stakeholder relations. Reporting to the Manager of Strategic Communications, this role supports the implementation of communications plans that advance City…
Added 17 mins ago
LA
Sales Consultant (Yorkdale Volkswagen)
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Toronto, ON · North York, ON
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…collaborative, team-oriented workplace that supports growth and…
Added 17 mins ago
MS
Business Development Manager
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Represent the company in all active business development activities, including cold calling, email marketing, telephone sales, networking and face-to-face meetings
Added 17 mins ago
VC
Business Development Manager – Toronto
V-Soft Consulting Group, Inc.
Toronto, ON
- Full-time
V-Soft Consulting is currently hiring a Business Development Manager – Toronto for Toronto, ON
Added 18 mins ago
C
Manager, Finance Governance & Controls (12 months)
CIBC
Toronto, ON
- Full-time
…Finance groups for preparation of process documentation (e.g. business process narratives and maps), including facilitating Finance in the identification of risks and development of…
Added 18 mins ago
C
Client Service Manager, Trade Finance Operations
CIBC
Toronto, ON
- Full-time
…CIBC’s trade finance products in Canada. The Client Service Manager provides after-sales service and support to a portfolio of assigned clients to ensure that overall service requirements…
Added 18 mins ago
CE
Legal Counsel
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Reporting to the Senior Manager and Associate General Counsel, Canadian Upstream Legal Operations, the Legal Counsel will play a meaningful role in handling a wide variety of upstream oil…

Achievers

Manager, Performance Intelligence

Toronto, ON, Canada

$119,000 - $145,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

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Job details

Pay: $119,000 - $145,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Experience: 7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transaction.

As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions.

You will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A’s official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facing.

Success requires strong analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable action.

\nHow you'll shape Performance Intelligence at Achievers:Performance Leadership & Planning

Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action.
Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes.
Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners.
Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through.
Distinguish temporary variance from structural change and surface emerging gaps before they become material issues.
Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy.

Strategic Analysis & Intelligence

Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists.
Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods.
Evaluate customer, member, vendor, product and operating trade-offs, using FP&A input where financial insight required.
Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities.
Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models.

Analytics Strategy & Scale

Own analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap.
Define data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation.
Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev.
Prioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach.
Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact.
Ensure analytical practices meet applicable data-access, privacy and governance requirements.
Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment.

Performance Improvement & Partnership

Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency.
Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities.
Align financial priorities, inputs and timing with the Finance Manager while preserving FP&A governance and sign-off.
Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions.
Resolve competing priorities, dependencies, risks and cross-functional delivery barriers.

Team Leadership

Lead, coach and develop operational analytics talent, embedded FP&A analytics, and improvement partners.
Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders.
Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact.
Establish strong practices for documentation, analytical review, knowledge sharing, development and succession.
Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning.

Experience we feel will set you up for success:

7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment.
Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience.
Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset.
Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development.
Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear.
Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods.
Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform.
Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation.
Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions.
Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities.
Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge.
Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations.
Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value.

What Success Looks Like

The build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and action.
Emerging risks and opportunities are identified early, with evidence-based guidance on where intervention will yield value.
Executive audiences receive concise, credible and decision-ready presentations that withstand challenge.
Performance measures, analytical products and reporting routines are trusted, understood and consistently used.
More demand is met through reusable models, automation and self-service rather than repeated manual analysis.
Improvement priorities have clear owners, intended outcomes and measured business impact.
The team delivers timely, high-quality work while increasing analytical maturity and capacity across Marketplace.

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$119,000 - $145,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

You will lead Marketplace operational analytics to provide a clear view of performance and translate intelligence into coordinated action. This involves owning the analytics roadmap, defining KPIs, and partnering with Finance to align financial outlooks with operational evidence.

Requirements

Candidates should have 7+ years of experience in commercial analytics, retail, or eCommerce environments with a strong background in SQL and BI tools. A bachelor's degree in a quantitative or business field is required, along with proven ability to lead cross-disciplinary teams and communicate complex insights to executives.

Skills

Commercial analytics
Business performance
SQL
BI
Tableau
Power BI
Salesforce
Amplitude
R
Python
Predictive modelling
KPI frameworks
Financial fluency
Data governance
Cross-functional leadership
Executive communication

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Performance Intelligence
Marketplace
Operational Analytics
FP&A
KPIs
SQL
Tableau
Power BI
Salesforce
Amplitude
R
Python
Predictive Modelling
eCommerce
Retail
Data Governance
Business Intelligence
Financial Planning
Cross-functional Leadership
Strategic Analysis
Automation
Self-service Analytics
Market Trends
Catalogue Strategy
Performance Management
Executive Reporting
Data Visualization
Statistical Methods
AI-enabled Analytics
Commercial Fluency

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