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Added 2 months ago
A
CRM Marketing Manager
Amplifon
Mississauga, ON
- Full-time
…manage a CRM Marketing Specialist and partner closely with cross-functional teams to build performance-driven campaigns that drive conversion, retention, and clear business…
Added 2 months ago
SF
Analyst – Financial Modelling & Due Diligence
Sapling Financial Consultants
Toronto, ON
- Full-time
We are looking for an ambitious Analyst, ideally with some summer experience in either management consulting, private equity, or corporate finance, who above all wants to do high quality,…
Added 1 month ago
Business Analyst
Scotiabank
Toronto, ON
Translate complex business needs into clear and concise functional requirements and user stories
Added 1 month ago
Purchasing Analyst
Nestle Operational Services Worldwide SA
London, ON
As the Purchasing Analyst, your primary responsibilities will involve comprehending, communicating, and assisting in the implementation of sourcing strategies at the local level (factory),…
Added 2 months ago
A
Senior Regulatory Analyst
AIG
Toronto, ON
- Full-time
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Regulatory Analyst to play your part in that transformation. It’s an opportunity to grow your skills and…
Added 2 months ago
S
Financial Analyst II - 9 Month Limited Term Employment
Seaspan
North Vancouver, BC
- Full-time
Reporting to the Operations Finance Manager for Seaspan Vancouver Shipyards, the Financial Analyst II plays an integral role in the ongoing development of cost analysis, reporting, metrics…
Added 3 months ago
AE
D365 - Functional Analyst - Project Operations
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, employee-owned company, is seeking an experienced Analyst to join our team. The successful candidate will Ensures Dynamics 365 Project Operations…
Added 3 months ago
RK
Senior Analyst, Supply Chain (Mandarin, Chinese)
Rakuten Kobo Inc.
Toronto, ON
- $77,837 to $122,548.53 CAD / year
- Full-time
The Sr. Analyst, Supply Chain plays a pivotal role in optimizing Rakuten Kobo's global supply chain operations, directly impacting our ability to deliver a seamless reading experience to…
Added 2 months ago
TK
Analyst, Sales Finance
The Kraft Heinz Company
Toronto, ON
- Full-time
The Analyst, Sales Finance will work directly with senior Sales and Finance leadership to drive trade spend effectiveness through partnership, superior financial insights and innovation of…
Added 2 months ago
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Technical Support Analyst
Achievers
Toronto, ON
- Full-time
As a Technical Support Analyst, you will play a critical role in providing technical assistance and support to our customers, ensuring the timely resolution of technical issues and…
Added 1 month ago
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Lead Back-End Java Developer – Credit Risk Technology
Citi
Mississauga, ON
- Full-time
Citi is looking for a Lead Back-End Java Developer (Apps Dev Tech Lead Analyst - C13) to join its Credit Risk Technology team, taking ownership of complex backend application development…
Added 1 month ago
Fraud & Risk Analyst
Lyft
Toronto, ON
…processes to prevent potential fraud. We are a highly cross-functional team and regularly engage in discussion and reviews with stakeholders to prioritize plans for reducing fraud impact…
Added 2 months ago
Logistics Data Analyst
Enercare
Markham, ON
Reporting to the Senior Manager – Supply Chain & Logistics, the Logistics Data Analyst plays a critical role in transforming warehouse, distribution, inventory, and service parts data into…
Added 3 months ago
OG
Functional Analyst Field Service
Oxygen Group
Field, BC
- Full-time
It is a plus if you already have a first professional experience as a functional/business analyst or have already been involved in digitalization projects as a key user.
Added 3 months ago
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SAP MM Functional Analyst - Corporate Services
Graham
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Graham is actively recruiting for a Senior Materials Management SAP Functional Analyst supporting the Corporate Services Division. Reporting to the Enterprise Applications Functional…
Added 3 months ago
HR
Senior Financial Analyst
Hughes Recruitment & Strategy Collective
Saskatoon, SK
- Full-time
As Senior Financial Analyst, you will work collaboratively and are responsible for:
Added 3 months ago
F
Senior Director, Pricing
Financeit
Toronto, ON
- $175,000 to $195,000 CAD / year
- Full-time
Collaborate closely with cross-functional partners (Finance, Risk, Product) to lead the charge in dynamically aligning pricing strategies with evolving capital costs, merchant behavior, and…
Added 3 months ago
GD
Senior Analyst, FP&A
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
We are seeking a strategically-minded and highly motivated Financial Analyst to provide reliable, timely, and actionable financial insights to business leaders, guiding them in the…
Added 2 months ago
GD
Business Analyst, Supply Chain (PLM & App Integrations)
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
We are seeking a highly motivated and technically proficient Business Analyst to serve as a key contributor in our Supply Chain transformation initiatives. The primary focus of this role…
Added 2 months ago
SI
Manager - Financial Planning and Analysis (Contract)
Staples Inc.
Richmond Hill, ON
- Full-time
Reporting to the Director FP&A, you will partner closely with business leaders and cross-functional teams to shape budgets, forecasts, long-range plans, and KPI insights that help improve…
Added 2 months ago
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FRTB Technical Business Analyst, Market Risk
BMO
Toronto, ON · YNG
- Full-time
Monitors risk in strategies and portfolios alongside project managers or functional leads.
Added 3 months ago
WR
Analyst Principal - IS Functional
Westlake Royal Building Products
Woodbridge, ON
- Full-time
The Analyst Principal – IS Functional role is accountable for the end-to-end delivery and support of the Sales and Distribution and Transportation functionality within the Oracle JD Edwards…
Added 3 months ago
B
HR Analyst, Program Events and Services
Bombardier
Dorval, QC
- Full-time
Support various cross-functional projects according to established priorities, timelines, and organizational practices.
Added 3 months ago
OP
Lead, AI & Automation Process
Oxford Properties Group
Toronto, ON
- Full-time
…process improvement, and solution design expertise of a Business Analyst, requiring the successful candidate to seamlessly transition between multiple responsibilities throughout the…
Added 2 months ago
Product Analyst - Water Portfolio
Enercare
Markham, ON
Position Title: Product Analyst – Water Products

Achievers

Technical Support Analyst

Toronto, ON, Canada

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

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Job details

Pay: $55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Experience: Have 2-3 years of customer/support work experience, experience in Client Support an asset
Posting language: English
Posted: Aug 12, 2026

Original job description

As a Technical Support Analyst, you will play a critical role in providing technical assistance and support to our customers, ensuring the timely resolution of technical issues and inquiries related to our products or services. Leveraging your technical expertise, problem-solving skills, and customer service orientation, you will diagnose and troubleshoot technical problems, escalate issues as needed, and deliver high-quality support to meet customer needs and exceed expectations. This role offers an opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the success and satisfaction of our customers.

Please note that this role will be working Monday through Friday, from 6 AM to 2 PM EST.

\nWhy You’ll Love This Role

Be the go-to technical expert helping customers and internal teams solve complex challenges while delivering an exceptional support experience.
Work with a variety of technologies, including Salesforce, JIRA, HRIS integrations, SSO, SFTP migrations, and troubleshooting across multiple systems.
Partner closely with Customer Success Managers, Engineering, IT, and client stakeholders to drive successful outcomes for customers.
Take ownership of impactful technical projects, including software migrations, integrations, upgrades, and process improvements.
Thrive in a fast-paced environment where every day brings new challenges, opportunities to learn, and meaningful customer interactions.
Join a collaborative, high-performing team that values innovation, continuous learning, and professional growth.

How you'll shape Support Services at Achievers:

Deliver unforgettable customer service by finding innovative solutions to meet member needs
Assist with Technical workload (queue, JIRAs, Projects, etc..) as required
Assist internal teams with troubleshooting as needed
Act with a sense of urgency to ensure client issues are resolved as quickly as possible
Communicate effectively with many internal and external stakeholders, follow up and deliver on action items
Provide Tier 2 technical support to external clients by reproducing bugs and determining if Tier 3 support is required
Manage software migrations, integrations and upgrades (HRIS, SSO)
Migration management to the SFTP server includes discussions with client IT resources, and program administrators along with internal resources such as IT, CSMs and BE
Liaise with CSMs and resources on client side to work through issues, structural program changes, data changes, upgrades, and migrations
Ensure best practices are followed and create processes as necessary
Meet or exceed service level agreements (SLA targets) and other measures of success

Experience we feel will set you up for success:

Have 2-3 years of customer/support work experience, experience in Client Support an asset
Have completed a bachelor degree
CRM (Salesforce) experience is required
Have strong technical background, communication, problem solving, and interpersonal skills; articulate and creative
Basic PHP, HTML & CSS, and SQL skills an asset
Ability to understand technical aspects of software functions
Experience working in a team-oriented environment
Ability to work extended hours
Experience in addressing support tickets/requests in a queue environment (JIRA)
Experience in a metrics driven environment is preferred
Are an independent self-starter with a sense of urgency, proven results orientated
You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

Provide Tier 2 technical support to external clients by diagnosing issues, managing software migrations, and ensuring timely resolution of technical inquiries. Collaborate with internal teams and stakeholders to maintain service level agreements and improve support processes.

Requirements

Requires 2-3 years of customer or support experience and a bachelor's degree. Candidates must possess strong technical, problem-solving, and communication skills, with proficiency in CRM tools and basic web technologies.

Skills

Technical support
Customer service
Troubleshooting
JIRA
Salesforce
PHP
HTML
CSS
SQL
Software migrations
SSO
HRIS
Problem solving
Communication
Data management
SLA management

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Analyst
Customer Service
JIRA
Salesforce
PHP
HTML
CSS
SQL
HRIS
SSO
SFTP
SLA
Software Migration
Troubleshooting
Tier 2 Support
Client Support
Technical Expertise
Problem Solving
Cross-functional Collaboration
Metrics Driven
Liberty Village
Toronto
Hybrid
Employee Recognition
Rewards Platform

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