Jobs in Canada

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Added 3 months ago
D
Senior Benchmarking Researcher
D-Wave
Burnaby, BC
- $140,000 to $170,000 CAD / year
- Full-time
D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum…
Added 3 months ago
UM
Technical Lead Data (TGQF)
Ubisoft Montréal
Montreal, QC
- Full-time
Analyze and optimize the performance, cost efficiency, reliability, and scalability of data systems.
Added 3 months ago
UM
Engine Programmer (Far Cry)
Ubisoft Montréal
Montreal, QC
- Full-time
As an Engine Programmer at Ubisoft Montréal, you will contribute to the development and evolution of core engine systems of the project. You’ll work closely with cross-functional teams to…
Added 3 months ago
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Associate Product Manager, TMCI
Terumo Medical Corporation
Vaughan, ON
- Full-time
Must have strong knowledge of the human anatomy specifically including the vascular and venous systems
Added 3 months ago
AI
Senior Full Stack Developer
Aversan Inc.
Mississauga, ON
- Full-time
Aversan Inc. () is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to…
Added 3 months ago
AI
Senior Avionics Engineer
Aversan Inc.
Mirabel, QC
- Full-time
Aversan Inc. () is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to…
Added 3 months ago
AI
Satellite System Engineer (CONOPS)
Aversan Inc.
Montreal, QC
- Full-time
Aversan Inc. () is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to…
Added 3 months ago
TW
Senior Systems Engineer
The Weir Group PLC
Gatineau, QC
- Full-time
Join a high-impact team supporting the development of advanced Information Systems for the Royal Canadian Navy. As a member of the Systems Engineering Team within the ICS Section, you will…
Added 3 months ago
TW
Senior Systems Engineer
The Weir Group PLC
Ottawa, ON
- Full-time
Join a high-impact team supporting the development of advanced Information Systems for the Royal Canadian Navy. As a member of the Systems Engineering Team within the ICS Section, you will…
Added 3 months ago
TW
Senior Systems Engineer
The Weir Group PLC
Montreal, QC
- Full-time
Join a high-impact team supporting the development of advanced Information Systems for the Royal Canadian Navy. As a member of the Systems Engineering Team within the ICS Section, you will…
Added 3 months ago
TW
Senior Systems Engineer
The Weir Group PLC
Dartmouth, NS
- Full-time
Join a high-impact team supporting the development of advanced Information Systems for the Royal Canadian Navy. As a member of the Systems Engineering Team within the ICS Section, you will…
Added 3 months ago
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Lead Technical Supervisor
Vestas
Calgary, AB
- Full-time
Ensure site data is updated and processed in a timely manner in the appropriate information systems for reporting and tracking purposes including summary of construction progress.
Added 4 months ago
AI
Sales Manager
Applied Industrial Technologies - Canada
Saskatoon, SK
- Full-time
…transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities…
Added 2 months ago
A
Program/Project Risk Analyst, Engineering & Construction
AtkinsRéalis
Toronto, ON · Montreal, QC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 months ago
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Project Technical Manager, Process Engineering CANDU MONARK
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 months ago
Quality Assurance Section Head
Hill International
Canada
Periodically conducts detailed audits to assess the level of compliance with the QA systems, procedures, and related quality activities. Regularly interacts with the Project Director and…
Added 3 months ago
TT
AI/ML Engineer
TC Transcontinental
Mississauga, ON
- Full-time
Bachelor’s or master’s degree in computer science, statistics, mathematics, engineering, or a related field
Added 3 months ago
GA
Equipment Service Technician (AUTEC)
Go Auto
Edmonton, AB
- Other
AUTEC Car Wash Systems is looking for an Equipment Service Technician to install, troubleshoot, maintain, and repair commercial car wash equipment throughout Alberta.
Added 2 months ago
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Senior Android/Linux Firmware Developer
HP
Vancouver, BC
- Full-time
We’re looking for an Embedded Firmware Developer who’s passionate about software design and development, software architecture, and Linux technology, to help us build the next generation of…
Added 2 months ago
Lead Developer, Tools
2K
Montreal, QC
A Lead Developer focused on pipeline products and data systems. You are a multi-functional engineer who loves building software across all tech stacks. You might develop a data warehouse…
Added 2 months ago
NC
Facilities Engineering Supervisor
Nasittuq Corporation
Ottawa, ON
- Full-time
JOB TITLE: Supervisor, Facilities Engineering
Added 3 months ago
K
Overhead Crane Technician / Industrial Electrician
Konecranes
Thunder Bay, ON
- $47 to $52 CAD / hour
- Full-time
In this role you will get to: Must have experience with cranes · OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver’s license
Added 3 months ago
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Staff Engineer – Software Development, Architecture, Security & Governance
RBC
Toronto, ON
- Full-time
…leveraging their expertise in full-stack development, backend engineering, API design, and artificial intelligence to drive innovation and deliver cutting-edge solutions. As a Staff…
Added 3 months ago
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Technical Support Analyst
Achievers
Toronto, ON
- Full-time
Work with a variety of technologies, including Salesforce, JIRA, HRIS integrations, SSO, SFTP migrations, and troubleshooting across multiple systems.
Added 2 months ago
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Lead Back-End Java Developer – Credit Risk Technology
Citi
Mississauga, ON
- Full-time
Citi is looking for a Lead Back-End Java Developer (Apps Dev Tech Lead Analyst - C13) to join its Credit Risk Technology team, taking ownership of complex backend application development…

Achievers

Technical Support Analyst

Toronto, ON, Canada

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Experience: Have 2-3 years of customer/support work experience, experience in Client Support an asset
Posting language: English
Posted: Aug 12, 2026

Original job description

As a Technical Support Analyst, you will play a critical role in providing technical assistance and support to our customers, ensuring the timely resolution of technical issues and inquiries related to our products or services. Leveraging your technical expertise, problem-solving skills, and customer service orientation, you will diagnose and troubleshoot technical problems, escalate issues as needed, and deliver high-quality support to meet customer needs and exceed expectations. This role offers an opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the success and satisfaction of our customers.

Please note that this role will be working Monday through Friday, from 6 AM to 2 PM EST.

\nWhy You’ll Love This Role

Be the go-to technical expert helping customers and internal teams solve complex challenges while delivering an exceptional support experience.
Work with a variety of technologies, including Salesforce, JIRA, HRIS integrations, SSO, SFTP migrations, and troubleshooting across multiple systems.
Partner closely with Customer Success Managers, Engineering, IT, and client stakeholders to drive successful outcomes for customers.
Take ownership of impactful technical projects, including software migrations, integrations, upgrades, and process improvements.
Thrive in a fast-paced environment where every day brings new challenges, opportunities to learn, and meaningful customer interactions.
Join a collaborative, high-performing team that values innovation, continuous learning, and professional growth.

How you'll shape Support Services at Achievers:

Deliver unforgettable customer service by finding innovative solutions to meet member needs
Assist with Technical workload (queue, JIRAs, Projects, etc..) as required
Assist internal teams with troubleshooting as needed
Act with a sense of urgency to ensure client issues are resolved as quickly as possible
Communicate effectively with many internal and external stakeholders, follow up and deliver on action items
Provide Tier 2 technical support to external clients by reproducing bugs and determining if Tier 3 support is required
Manage software migrations, integrations and upgrades (HRIS, SSO)
Migration management to the SFTP server includes discussions with client IT resources, and program administrators along with internal resources such as IT, CSMs and BE
Liaise with CSMs and resources on client side to work through issues, structural program changes, data changes, upgrades, and migrations
Ensure best practices are followed and create processes as necessary
Meet or exceed service level agreements (SLA targets) and other measures of success

Experience we feel will set you up for success:

Have 2-3 years of customer/support work experience, experience in Client Support an asset
Have completed a bachelor degree
CRM (Salesforce) experience is required
Have strong technical background, communication, problem solving, and interpersonal skills; articulate and creative
Basic PHP, HTML & CSS, and SQL skills an asset
Ability to understand technical aspects of software functions
Experience working in a team-oriented environment
Ability to work extended hours
Experience in addressing support tickets/requests in a queue environment (JIRA)
Experience in a metrics driven environment is preferred
Are an independent self-starter with a sense of urgency, proven results orientated
You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

Provide Tier 2 technical support to external clients by diagnosing issues, managing software migrations, and ensuring timely resolution of technical inquiries. Collaborate with internal teams and stakeholders to maintain service level agreements and improve support processes.

Requirements

Requires 2-3 years of customer or support experience and a bachelor's degree. Candidates must possess strong technical, problem-solving, and communication skills, with proficiency in CRM tools and basic web technologies.

Skills

Technical support
Customer service
Troubleshooting
JIRA
Salesforce
PHP
HTML
CSS
SQL
Software migrations
SSO
HRIS
Problem solving
Communication
Data management
SLA management

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Analyst
Customer Service
JIRA
Salesforce
PHP
HTML
CSS
SQL
HRIS
SSO
SFTP
SLA
Software Migration
Troubleshooting
Tier 2 Support
Client Support
Technical Expertise
Problem Solving
Cross-functional Collaboration
Metrics Driven
Liberty Village
Toronto
Hybrid
Employee Recognition
Rewards Platform

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Jobs in Canada