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Added 3 months ago
P
Administrative Assistant – Business Development
Pomerleau
Montreal, QC
- Full-time
Enter, update, and validate data in Salesforce
Added 3 months ago
P
Administrative Assistant – Business Development
Pomerleau
Quebec, QC
- Full-time
Enter, update, and validate data in Salesforce
Added 2 months ago
SC
Member Service Representative II (Term 6-12 months)
Sunrise Credit Union
Shoal Lake, MB
- Full-time
Utilize the Salesforce system to manage member interaction, update records.
Added 2 months ago
Inside Sales Representative
Excelitas Technologies
Montreal, QC · Ville St-Laurent, Queb
Added 2 months ago
IF
Salesforce Release Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Salesforce Release Manager, you will play a key role in orchestrating production releases and managing the Salesforce development…
Added 2 months ago
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Technical Support Analyst
Achievers
Toronto, ON
- Full-time
Work with a variety of technologies, including Salesforce, JIRA, HRIS integrations, SSO, SFTP migrations, and troubleshooting across multiple systems.
Added 2 months ago
OD
Sales and Marketing Representatives + $1000 Signing Bonus – Durham Region
OSL Direct Services
Ajax, ON · Oshawa, ON · Whitby, ON
- Other
Tools for success: Smartphone & tablet, business cards, Bell branded clothing, ID badge, Salesforce CRM
Added 2 months ago
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Sales Engineer
Saskatoon, SK
- Full-time
…feedback for roadmap planning. Familiarity with CRM tools (Salesforce), AI demo platforms, and sales engagement tools like Gong and Outreach is required, while experience in B2B SaaS is an…
Added 2 months ago
OT
Client Associate
Open Text Corporation
Waterloo, ON
- Other
Create and manage opportunities in Salesforce (SFDC), ensuring accurate and timely data entry and updates.
Added 2 months ago
CG
Marketing Associate
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Experience with Salesforce or marketing cloud and asset;
Added 2 months ago
Senior Buyer
Suntory Global Spirits
Calgary, AB
Microsoft Office, Advanced Excel, Power BI, Tableau and Salesforce advanced proficiency as well as Project Management experience.
Added 3 months ago
Account Executive
Long View Systems
Ottawa, ON
Proficiency in CRM software (e.g., Salesforce, MS Dynamics) and Microsoft Office Suite
Added 3 months ago
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Associate, Sales Leadership Development Program
IntouchCX
Winnipeg, MB
- Contract
Build strategic target account lists using Salesforce, LinkedIn Sales Navigator, ZoomIn, and other sales intelligence platforms.
Added 3 months ago
EO
Salesforce Commerce Cloud Developer
Eminence Organic Skin Care
Vancouver, BC
- Full-time
As the Salesforce Commerce Cloud Developer, you will work with our team of developers and stakeholders to design, develop, and implement new features and functionality for our platform and…
Added 3 months ago
GD
Senior Backend Engineer - App
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
…functionalities using Node.js, .NET Framework, React Native, Salesforce Commerce Cloud (OCAPI and SCAPI), and Google Cloud Platform (Cloud Run functions and…
Added 2 months ago
FC
Digital Product Analyst, Marketing Automation
Fidelity Canada
Toronto, ON
- Full-time
1 - 2 years of experience in Marketing with experience working with marketing automation platforms (Adobe Journey Optimizer, Marketo, Salesforce Marketing Cloud, HubSpot, etc.)
Added 2 months ago
CRM & IC Manager
Sun Pharmaceutical Industries Ltd
Brampton, ON
…potential marketplace opportunities based on CRM analysis and salesforce structure and program developments. The candidate will work collaboratively with Brand Management and GRx business…
Added 3 months ago
C
Solutions Consultant
Conexiom
Kitchener, ON
- Full-time
A demonstrated ability to run a room - you can present to a VP and debug with a developer in the same afternoon, and neither audience feels like an afterthought
Added 2 months ago
Digital Marketing Manager
Livingston International
Toronto, ON
Go beyond simple reporting. You'll dive deep into Salesforce, Google Analytics, Looker Studio, Web Analytics and other marketing analytics platforms to translate raw data into actionable…
Added 3 months ago
JG
Salesforce Tech lead
J&M Group
Toronto, ON
- Full-time
We are looking for an experienced Salesforce Tech Lead with deep expertise in Financial Services Cloud (FSC) to lead enterprise Salesforce implementations for banking, insurance, and wealth…
Added 3 months ago
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Business Development Representative
Speer
Toronto, ON
- $50,000 to $100,000 CAD / year
- Full-time
Familiarity with a CRM and tools such as HubSpot, Salesforce, Apollo, or ZoomInfo.
Added 3 months ago
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Enterprise Business Planning Solution Architect - Anaplan and Pigment - Canada
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We partner with leading platforms - Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more - to build scalable, end-to-end solutions that unify data,…
Added 3 months ago
LC
Senior Growth Marketing Manager, SEO (13-month fixed-term contract)
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Experience with additional tools like Looker and Salesforce
Added 2 months ago
VW
Account Executive, Premium Sales (Full-Time)
Vancouver Whitecaps FC
Vancouver, BC
- Full-time
Experience working with CRM, ticketing, or sales platforms; experience with Salesforce and/or Archtics is an asset.
Added 3 months ago
A
Sales Development Representative
Achievers
Toronto, ON
- Full-time
Become one with our sales productivity tools – Salesforce, Outreach, ZoomInfo, Vidyard, Sales Navigator...and more!

Achievers

Technical Support Analyst

Toronto, ON, Canada

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

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Job details

Pay: $55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Experience: Have 2-3 years of customer/support work experience, experience in Client Support an asset
Posting language: English
Posted: Aug 12, 2026

Original job description

As a Technical Support Analyst, you will play a critical role in providing technical assistance and support to our customers, ensuring the timely resolution of technical issues and inquiries related to our products or services. Leveraging your technical expertise, problem-solving skills, and customer service orientation, you will diagnose and troubleshoot technical problems, escalate issues as needed, and deliver high-quality support to meet customer needs and exceed expectations. This role offers an opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the success and satisfaction of our customers.

Please note that this role will be working Monday through Friday, from 6 AM to 2 PM EST.

\nWhy You’ll Love This Role

Be the go-to technical expert helping customers and internal teams solve complex challenges while delivering an exceptional support experience.
Work with a variety of technologies, including Salesforce, JIRA, HRIS integrations, SSO, SFTP migrations, and troubleshooting across multiple systems.
Partner closely with Customer Success Managers, Engineering, IT, and client stakeholders to drive successful outcomes for customers.
Take ownership of impactful technical projects, including software migrations, integrations, upgrades, and process improvements.
Thrive in a fast-paced environment where every day brings new challenges, opportunities to learn, and meaningful customer interactions.
Join a collaborative, high-performing team that values innovation, continuous learning, and professional growth.

How you'll shape Support Services at Achievers:

Deliver unforgettable customer service by finding innovative solutions to meet member needs
Assist with Technical workload (queue, JIRAs, Projects, etc..) as required
Assist internal teams with troubleshooting as needed
Act with a sense of urgency to ensure client issues are resolved as quickly as possible
Communicate effectively with many internal and external stakeholders, follow up and deliver on action items
Provide Tier 2 technical support to external clients by reproducing bugs and determining if Tier 3 support is required
Manage software migrations, integrations and upgrades (HRIS, SSO)
Migration management to the SFTP server includes discussions with client IT resources, and program administrators along with internal resources such as IT, CSMs and BE
Liaise with CSMs and resources on client side to work through issues, structural program changes, data changes, upgrades, and migrations
Ensure best practices are followed and create processes as necessary
Meet or exceed service level agreements (SLA targets) and other measures of success

Experience we feel will set you up for success:

Have 2-3 years of customer/support work experience, experience in Client Support an asset
Have completed a bachelor degree
CRM (Salesforce) experience is required
Have strong technical background, communication, problem solving, and interpersonal skills; articulate and creative
Basic PHP, HTML & CSS, and SQL skills an asset
Ability to understand technical aspects of software functions
Experience working in a team-oriented environment
Ability to work extended hours
Experience in addressing support tickets/requests in a queue environment (JIRA)
Experience in a metrics driven environment is preferred
Are an independent self-starter with a sense of urgency, proven results orientated
You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

Provide Tier 2 technical support to external clients by diagnosing issues, managing software migrations, and ensuring timely resolution of technical inquiries. Collaborate with internal teams and stakeholders to maintain service level agreements and improve support processes.

Requirements

Requires 2-3 years of customer or support experience and a bachelor's degree. Candidates must possess strong technical, problem-solving, and communication skills, with proficiency in CRM tools and basic web technologies.

Skills

Technical support
Customer service
Troubleshooting
JIRA
Salesforce
PHP
HTML
CSS
SQL
Software migrations
SSO
HRIS
Problem solving
Communication
Data management
SLA management

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Analyst
Customer Service
JIRA
Salesforce
PHP
HTML
CSS
SQL
HRIS
SSO
SFTP
SLA
Software Migration
Troubleshooting
Tier 2 Support
Client Support
Technical Expertise
Problem Solving
Cross-functional Collaboration
Metrics Driven
Liberty Village
Toronto
Hybrid
Employee Recognition
Rewards Platform

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