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Added 2 months ago
TD
Senior Manager, Solutions Architecture
TELUS Digital
Remote, Canada
- $224,000 to $254,000 CAD / year
- Full-time
- Remote
Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka)
Added 2 months ago
JI
Customer Support Manager | Gestionnaire du soutien à la clientèle
Jesta I.S.
Montreal, QC
- Full-time
Technical & Development: Azure DevOps, SQL/PL/SQL Query Tools, API Monitoring Tools, Application Log Analysis Tools
Added 2 months ago
Senior Actuarial Analyst
Heartland Mutual Insurance
Waterloo, ON · Kitchener, ON
Added 3 months ago
C
Sr. Solutions Architect
Criteo
Toronto, ON
- Full-time
Experience with data, SQL, Python and analytical concepts, even if not the primary hands-on builder
Added 3 months ago
C
Global Logistics Data & Digital Transformation Analyst-EN
CAE
Montreal, QC
- Full-time
Added 3 months ago
Q-
Montréal [Hybrid] AI-Native Python Developer
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
We are looking for an AI-Native Developer (Python / AI-ML) for one of our clients.
Added 3 months ago
MF
Software Engineering Manager
MoneyWay Financial Group
North Vancouver, BC
- Full-time
· Databases: Microsoft SQL Server, PostgreSQL, Redis, MongoDB and Elasticsearch.
Added 3 months ago
C
Lead Azure Data Engineer (contract)
Capgemini
Brampton, ON
- Contract
Develop and maintain data ingestion, transformation, and loading solutions using SQL and Azure Big Data technologies.
Added 3 months ago
J
Forward Deployed Engineer, Supply Chain
Jetson
Kitchener, ON
- Full-time
…TypeScript, Python, or other high-level language, comfortable with SQL, APIs, and cloud tooling, and you write code others can build on. You value breadth and speed over deep…
Added 3 months ago
F(
Commercial Intelligence Lead
FSi (Fresh Squeezed Ideas)
Toronto, ON
- Full-time
Added 3 months ago
J
Forward Deployed Engineer, Finance
Jetson
North Vancouver, BC
- Full-time
…TypeScript, Python, or other high-level language, comfortable with SQL, APIs, and cloud tooling, and you write code others can build on. You value breadth and speed over deep…
Added 3 months ago
JG
Senior Data Scientist
J&M Group
Toronto, ON
- Full-time
…in applied machine learning, statistical modeling, Python, SQL, and cloud-based data science…
Added 3 months ago
UM
Technical Lead Data (TGQF)
Ubisoft Montréal
Montreal, QC
- Full-time
Strong expertise in large-scale data solution development and SQL/NoSQL data modeling.
Added 3 months ago
O
Senior Product Manager - Auth0
Okta
Toronto, ON
- Full-time
A fierce curiosity, developer empathy, and strong collaboration skills are your keys to success.
Added 3 months ago
AI
Senior Full Stack Developer
Aversan Inc.
Mississauga, ON
- Full-time
Added 2 months ago
SS
Full Stack Software Engineer, Officer
State Street
Toronto, ON
- Full-time
Implement and maintain backend APIs and web UI components using Java, JavaScript/TypeScript, React, SQL, and related technologies
Added 2 months ago
A
Technical Support Analyst
Achievers
Toronto, ON
- Full-time
Basic PHP, HTML & CSS, and SQL skills an asset
Added 2 months ago
Fraud & Risk Analyst
Lyft
Toronto, ON
Expertise in SQL, Python or other programming language to query data and perform analysis
Added 2 months ago
Lead Product Manager, Inspections
ACV
Toronto, ON
Added 2 months ago
Logistics Data Analyst
Enercare
Markham, ON
Experience working with SQL, Power Query, or other data analysis and transformation tools is considered an asset.
Added 2 months ago
Backend Software Product Developer, Ops Planning
HelloFresh
Toronto, ON
Technical Skills: Proficiency in back-end technologies and programming languages (e.g., Python, SQL, Go) and a deep understanding of distributed systems and microservices architecture.
Added 2 months ago
NP
Data Engineer/Architect
Northland Power Inc.
Toronto, ON
- Full-time
Strong expertise with Azure Data Factory, Azure Synapse Analytics, Azure SQL, Azure Data Lake Storage, Azure DevOps, Power BI, and Microsoft Fabric.
Added 2 months ago
C
Senior Data Engineer
CarePartners
London, ON · Waterloo, ON
- Full-time
Added 3 months ago
B
AI Tech Lead
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Work with Azure OpenAI, Azure AI Services, Azure Functions, Azure SQL, Cosmos DB, and related technologies
Added 3 months ago
A
AI and Automation Software Engineer
AMD
Markham, ON
- $187,200 to $280,800 CAD / year
- Full-time
Certification in relevant technologies or frameworks (e.g., AWS Certified Developer, TensorFlow Developer Certificate).

Achievers

Technical Support Analyst

Toronto, ON, Canada

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. · Full-time

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Job details

Pay: $55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data.
Job type: Full-time
Experience: Have 2-3 years of customer/support work experience, experience in Client Support an asset
Posting language: English
Posted: Aug 12, 2026

Original job description

As a Technical Support Analyst, you will play a critical role in providing technical assistance and support to our customers, ensuring the timely resolution of technical issues and inquiries related to our products or services. Leveraging your technical expertise, problem-solving skills, and customer service orientation, you will diagnose and troubleshoot technical problems, escalate issues as needed, and deliver high-quality support to meet customer needs and exceed expectations. This role offers an opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the success and satisfaction of our customers.

Please note that this role will be working Monday through Friday, from 6 AM to 2 PM EST.

\nWhy You’ll Love This Role

Be the go-to technical expert helping customers and internal teams solve complex challenges while delivering an exceptional support experience.
Work with a variety of technologies, including Salesforce, JIRA, HRIS integrations, SSO, SFTP migrations, and troubleshooting across multiple systems.
Partner closely with Customer Success Managers, Engineering, IT, and client stakeholders to drive successful outcomes for customers.
Take ownership of impactful technical projects, including software migrations, integrations, upgrades, and process improvements.
Thrive in a fast-paced environment where every day brings new challenges, opportunities to learn, and meaningful customer interactions.
Join a collaborative, high-performing team that values innovation, continuous learning, and professional growth.

How you'll shape Support Services at Achievers:

Deliver unforgettable customer service by finding innovative solutions to meet member needs
Assist with Technical workload (queue, JIRAs, Projects, etc..) as required
Assist internal teams with troubleshooting as needed
Act with a sense of urgency to ensure client issues are resolved as quickly as possible
Communicate effectively with many internal and external stakeholders, follow up and deliver on action items
Provide Tier 2 technical support to external clients by reproducing bugs and determining if Tier 3 support is required
Manage software migrations, integrations and upgrades (HRIS, SSO)
Migration management to the SFTP server includes discussions with client IT resources, and program administrators along with internal resources such as IT, CSMs and BE
Liaise with CSMs and resources on client side to work through issues, structural program changes, data changes, upgrades, and migrations
Ensure best practices are followed and create processes as necessary
Meet or exceed service level agreements (SLA targets) and other measures of success

Experience we feel will set you up for success:

Have 2-3 years of customer/support work experience, experience in Client Support an asset
Have completed a bachelor degree
CRM (Salesforce) experience is required
Have strong technical background, communication, problem solving, and interpersonal skills; articulate and creative
Basic PHP, HTML & CSS, and SQL skills an asset
Ability to understand technical aspects of software functions
Experience working in a team-oriented environment
Ability to work extended hours
Experience in addressing support tickets/requests in a queue environment (JIRA)
Experience in a metrics driven environment is preferred
Are an independent self-starter with a sense of urgency, proven results orientated
You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$55,000 - $62,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

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More about this job

Responsibilities

Provide Tier 2 technical support to external clients by diagnosing issues, managing software migrations, and ensuring timely resolution of technical inquiries. Collaborate with internal teams and stakeholders to maintain service level agreements and improve support processes.

Requirements

Requires 2-3 years of customer or support experience and a bachelor's degree. Candidates must possess strong technical, problem-solving, and communication skills, with proficiency in CRM tools and basic web technologies.

Skills

Technical support
Customer service
Troubleshooting
JIRA
Salesforce
PHP
HTML
CSS
SQL
Software migrations
SSO
HRIS
Problem solving
Communication
Data management
SLA management

Benefits

Recognition and rewards program
Health benefits
Life insurance coverage
Parental leave top-up
Flexible vacation
Employee and family assistance program
Professional development
Mentorship
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Analyst
Customer Service
JIRA
Salesforce
PHP
HTML
CSS
SQL
HRIS
SSO
SFTP
SLA
Software Migration
Troubleshooting
Tier 2 Support
Client Support
Technical Expertise
Problem Solving
Cross-functional Collaboration
Metrics Driven
Liberty Village
Toronto
Hybrid
Employee Recognition
Rewards Platform

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