A National Service Manager (Retail & Fixtures)

A National Service Manager (Retail & Fixtures) is typically responsible for ensuring retail fixtures, displays, shelving, signage, and store equipment are installed, maintained, repaired, and replaced across a retailer's entire network of stores.

Key Responsibilities

·      Fixture Maintenance & Replacement

• Reporting requirements for relines - providing retailers with weekly reports on deficiency status based on analyzing rep data in merchandising portal
• Bi-weekly meetings with Retail Advisors to review tracking/status updates and manage timelines/deliverables on Renovations, Layout Optimizations and Relines 
• Meetings with the Brand on updates and coordination related to reline planning/deficiencies 
• Manage graphic and fixture inventory onsite and coordinate deficiencies to be sent via courier to store/CI/Reps
• Delivery tracking and coordination to ensure reps are scheduled when fixtures arrive, as well as management of lost/missing fixtures
• Serve as the primary contact for the stores and the field merchandising team, responding to all inquiries in a timely fashion and escalating issues when necessary

2. Store Installation Projects

• Lead fixture rollouts for:
• New store openings
• Remodels and renovations
• Category resets
• Seasonal and promotional displays
• Ensure installations are completed on time and within budget.

3. Vendor Management

• Manage relationships with:
• Fixture manufacturers
• Field Merchandising companies
• Category Advisors

4. Budget & Cost Control

• Track repair and installation expenses.
• Identify opportunities to reduce fixture maintenance costs while maintaining store standards.

5. Retail Execution

• Ensure stores look presentation-ready and compliant with planograms and merchandising standards.
• Support sales teams and merchandising teams with display execution.

6. National Program Management

Examples include:

• Walmart display refreshes
• New beauty fixture installations
• Checkout redesigns
• Digital signage deployments
• Seasonal merchandising programs
• Address issues impacting the shopper experience.

7. Field Team Coordination

• Work closely with:
• Retail operations
• Merchandising
• Store managers
• Field service organizations

Summary

• Coordinate installation of branded fixtures in Walmart stores across Canada.
• Manage beauty, fashion, or seasonal display maintenance.
• Ensure fixture resets are executed correctly during modular changes.
• Work with retailer’s merchandising and store planning teams.
• Laise with merchandising company that installs and service displays in hundreds of stores.

What you bring

• Post-secondary degree.
• Agile and innovative mindset, able to navigate change and ambiguity in a rapidly evolving retail environment.
• Creative thinker who takes initiative, capable of building, launching, and managing projects/programs that drive results for our customers.
• Collaborative team player.
• Retail store experience or prior administrative experience is an asset.
• Proficiency in Microsoft Office and Retail Link.
• Strong organizational skills with the ability to set priorities effectively.
• Project management skills.

Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization.

• We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.