Client Relationship Manager

Company Description ACL Steel Ltd. is a structural steel fabrication, design and build company. ACL is committed to delivering high-quality steel fabrication and design services at a reasonable price. ACL Steel Ltd. values long-term partnerships with clients and suppliers, focusing on consistent performance and responsive service.

Role Description We are seeking a dynamic and strategic Customer Service and Business Development Manager to drive growth and strengthen out existing client relationships.

Duties Include:

• Assess new and existing business opportunities and develop strategies to attract new customers.
• Work on longer term project developments, utilizing sources such as city application web pages, site signage and real estate developers and their sales teams.
• Making cold calls to connect with prospective customers
• Research and respond to enquiries from members of the business community and the public concerning development opportunities.
• Conduct research on consumers, competitors and the marketplace to identify trends to optimize marketing strategies for industrial and commercial products. Use industry publications, i.e RENEX, Bisnow, Daily Commercial News, news releases, Linkedin posts etc. to source information on coming development opportunities.
• Assist building the customer base from tender requests identifying new opportunities and prioritizing upcoming tenders with the estimation team.
• Create, direct and analyze promotional and marketing campaigns.
• Plan direct and evaluate the activities of sales departments in commercial/ industrial, establishment.
• Organize regional and divisional sales operations.
• Establish and provide input on organizational policies and procedures in relation to sales.
• Cultivate a high level of client retention by ensuring project outcomes meet clients’ expectations.
• Develop a strong network of contacts, build relationships with business clients and affiliates.
• Participate in client meetings ensuring effective communication of company value proposition, capabilities and brand.

Qualifications

• Minimum 5 years’ sales experience in the construction
• Practical experience with the structural steel industry estimation or sales
• Proficiency in CRM software like Salesforce for managing customer interactions and sales pipelines.
• Demonstrated history of successful customer relationship management.
• Strategic planning expertise to identify growth opportunities and develop actionable plans.
• Effective project management skills to coordinate cross-functional teams and deliver results on time.
• Exceptional communication skills for engaging with clients, stakeholders, and internal teams across diverse channels.