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Added 4 mins ago
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Client Relationship Manager
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ACL Steel Ltd.

Client Relationship Manager

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: Minimum 5 years’ sales experience in the construction
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description ACL Steel Ltd. is a structural steel fabrication, design and build company. ACL is committed to delivering high-quality steel fabrication and design services at a reasonable price. ACL Steel Ltd. values long-term partnerships with clients and suppliers, focusing on consistent performance and responsive service.

Role Description We are seeking a dynamic and strategic Customer Service and Business Development Manager to drive growth and strengthen out existing client relationships.

Duties Include:

Assess new and existing business opportunities and develop strategies to attract new customers.
Work on longer term project developments, utilizing sources such as city application web pages, site signage and real estate developers and their sales teams.
Making cold calls to connect with prospective customers
Research and respond to enquiries from members of the business community and the public concerning development opportunities.
Conduct research on consumers, competitors and the marketplace to identify trends to optimize marketing strategies for industrial and commercial products. Use industry publications, i.e RENEX, Bisnow, Daily Commercial News, news releases, Linkedin posts etc. to source information on coming development opportunities.
Assist building the customer base from tender requests identifying new opportunities and prioritizing upcoming tenders with the estimation team.
Create, direct and analyze promotional and marketing campaigns.
Plan direct and evaluate the activities of sales departments in commercial/ industrial, establishment.
Organize regional and divisional sales operations.
Establish and provide input on organizational policies and procedures in relation to sales.
Cultivate a high level of client retention by ensuring project outcomes meet clients’ expectations.
Develop a strong network of contacts, build relationships with business clients and affiliates.
Participate in client meetings ensuring effective communication of company value proposition, capabilities and brand.

Qualifications

Minimum 5 years’ sales experience in the construction
Practical experience with the structural steel industry estimation or sales
Proficiency in CRM software like Salesforce for managing customer interactions and sales pipelines.
Demonstrated history of successful customer relationship management.
Strategic planning expertise to identify growth opportunities and develop actionable plans.
Effective project management skills to coordinate cross-functional teams and deliver results on time.
Exceptional communication skills for engaging with clients, stakeholders, and internal teams across diverse channels.

Apply on LinkedIn About employer

More about this job

Responsibilities

Identify and develop new business opportunities through market research, prospecting, tender requests, and outreach to prospective customers. Manage and strengthen client relationships, coordinate sales activities, support marketing campaigns, and ensure project outcomes meet client expectations.

Requirements

Requires a minimum of five years of sales experience in construction, with practical experience in structural steel estimation or sales. Candidates should be proficient with CRM software such as Salesforce and demonstrate customer relationship management, strategic planning, project management, and strong communication skills.

Skills

Sales
Business Development
Strategic Planning
Construction Industry Knowledge
Structural Steel Industry Knowledge
Estimation
CRM Software
Salesforce
Market Research
Marketing Campaign Management
Project Management
Client Retention
Communication
Lead Generation
Tender Management

Visa sponsorship

Not detected in the job text

Keywords

Structural Steel Fabrication
Construction
Design And Build
Sales
Business Development
Customer Service
Salesforce
CRM Software
Sales Pipelines
Market Research
Competitor Research
Marketing Strategies
Promotional Campaigns
Cold Calling
Lead Generation
Tender Requests
Estimation
Project Development
Real Estate Developers
Industrial Products
Commercial Products
Client Retention
Sales Operations
Project Management
Cross-Functional Teams
RENEX
Bisnow
Daily Commercial News
LinkedIn

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Jobs in Canada