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Added 12 mins ago
Manager, Credit and Collections
Adecco
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
…inspiring high-performing teams? We're seeking an experienced Manager, Credit & Collections to oversee daily credit and collections operations while driving continuous improvement, process…
Added 41 mins ago
Sr. Advertising Account Manager
Taboola
Toronto, ON
Full-time
As a Senior Advertising Account Manager on the Enterprise Advertising team in our Toronto Office, you’ll play a vital role in working closely with the sales team, and Tier 1 brand & agency…
Added 42 mins ago
Office Manager
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
Full-time
…the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for…
Added 42 mins ago
Chargé de projet – Système de Management d'Entreprise / Project Manager – Business Management System
Airbus
Montreal, QC · Mirabel, QC
Full-time
Vous possédez une expérience en Assurance-Qualité et en relation client (interne et externe) au sein du secteur manufacturier et vous souhaitez évoluer tout en développant de nouvelles…
Added 42 mins ago
Data Entry Analyst (Administrator) - Coquitlam, BC
Intertek Canada
Coquitlam, BC
By delegation from the Lab Manager, Construction Services, the Data Entry Analyst (Administrator) is responsible for providing effective and competent support to Intertek Testing Services…
Added 1 hour ago
Client Account Manager
International Financial Data Services (IFDS)
Toronto, ON
Full-time
The Client Account Management (CAM) team’s core mission is to foster long-term strategic relationships with clients by delivering exceptional service and tailored solutions. A Client…
Added 1 hour ago
Senior Delivery Manager, Temporary
Aviso Wealth
Remote, Canada
$120 to $140 CAD / hour
Temporary · Remote
We’re looking to fill an opening for a Senior Delivery Manager to join the Enterprise Project Management Office for 12 months.
Added 1 hour ago
Senior Delivery Manager, Temporary
Aviso Wealth
Remote, Canada
$120 to $140 CAD / hour
Temporary · Remote
We’re looking to fill an opening for a Senior Delivery Manager to join the Enterprise Project Management Office for 12 months.
Added 1 hour ago
Chargée de projets en événementiel, Montréal, QC / Program Manager in Events, Montreal, QC
JPdL
Montreal, QC
Full-time
Position: Program Manager in Events, Montreal, QC
Added 2 hours ago
Senior Delivery Manager, Temporary
Aviso
Toronto, ON
Temporary
We're looking to fill an opening for a Senior Delivery Manager to join the Enterprise Project Management Office for 12 months.
Added 3 hours ago
Customer Service Representative / Customer Care Associate
Emplo Inc.
Orleans, ON
Full-time
…therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and…
Added 5 hours ago
Therapist, Bilingual (Spanish/English)
Catholic Charities of Eastern Oklahoma
Spanish, ON
Part-time
…Behavioral Interventions and Supports (PBIS) for academic and social…
Added 5 hours ago
Outside Sales Representative
CertaPro Painters of S. Arlington/Mansfield/Ellis County
Hamilton, ON
Full-time
…interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – Certainty of a job well done. We focus…
Added 5 hours ago
Senior Business Analyst – Digital Product & User Experience
Hire Rightt - Executive Search & HR Advisory
Toronto, ON
Contract
…accessibility, and Agile delivery expertise for our public sector client in Ontario. This role will work within a Project Management and Program Delivery team alongside business…
Added 5 hours ago
MANAGER, ONLINE FINANCING - Calgary
BDC
Toronto, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
As Manager, Online Financing, you support BDC’s online financing and digital strategies by delivering an efficient and positive client experience throughout the loan application and…
Added 6 hours ago
Executive Assistant to Chief Executive Officer
Micro Engineering Tech Inc
Calgary, AB
Full-time
Prepare client invoices, track accounts receivable, and follow up on overdue payments.
Added 6 hours ago
Building Products Testing Technician
QAI Laboratories
Canada
Full-time
…required to support testing, inspections, evaluations, and client projects. Prepare, review, and maintain clear, accurate, and objective technical reports, test records, and supporting…
Added 7 hours ago
Store Manager | Halifax
Judith & Charles
Halifax, NS
Full-time
…people. We are seeking a passionate, fashion-forward Store Manager to lead our Halifax boutique and deliver an elevated client experience that reflects the sophistication and craftsmanship…
Added 7 hours ago
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
$63,500 to $113,500 CAD / year
Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 7 hours ago
Software Engineer I (Cobol Developer)
TD
Toronto, ON
Full-time
Added 8 hours ago
Customer Experience Associate - Summerside
Jobbe
PE · Prince, PE
Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 8 hours ago
Technician, Installation 2
AVI-SPL Canada
Ottawa, ON
Full-time
…requirements by coordinating and reporting progress to Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction…
Added 8 hours ago
Occupational Therapist
Health Sciences North
Sudbury, ON
Use a holistic, client, and family-centred approach to optimize safety, functional ability, and well-being to enable participation in activities of daily living within the areas of…
Added 8 hours ago
Occupational Therapist
Health Sciences North
Sudbury, ON
Use a holistic, client, and family-centred approach to optimize safety, functional ability, and well-being to enable participation in activities of daily living within the areas of…
Added 8 hours ago
Physiotherapist (Regional Outpatient Geriatric Medicine Serv)
Health Sciences North
Timmins, ON
Under the general direction of the Clinical Manager, Regional Outpatient Geriatric Medicine Service.

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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