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Added 13 mins ago
Business Development Manager - Public Sector
Geotab
Oakville, ON
Full-time
…and deliver results! Geotab is seeking a Business Development Manager – Public Sector who will grow new business relationships and drive sustainable growth in the public sector through…
Added 13 mins ago
Customer Service Support Manager
Kim Cosic Consulting Inc.
Vaughan, ON
Full-time
My client, a fast growing Ecommerce Fitness Retailer is committed to delivering an exceptional customer experience across all touchpoints to drive sales growth, customer retention, and…
Added 13 mins ago
Dispatcher – Inspection & Services Division
Viking Fire Protection Inc.
Ottawa, ON
$26 to $34 CAD / hour
Full-time
Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.
Added 13 mins ago
Culinary Advisor (City of Toronto)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 13 mins ago
Global Supplier Quality Manager
Camfil Power Systems
Laval, QC
Full-time
The Global Supplier Quality Manager defines and executes the global supplier quality strategy, ensuring supplier capability, quality performance, and compliance support business objectives,…
Added 13 mins ago
General Manager
CCLS (Canada Cartage Logistics Solutions)
Mississauga, ON
Full-time
The General Manager is responsible for the overall leadership, performance, and success of a large 250,000 sq ft multi-customer distribution and fulfillment centre. This role oversees all…
Added 13 mins ago
Account Manager
Expeditors
Calgary, AB
Full-time
Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running…
Added 14 mins ago
Strategic Partner Manager I
DoorDash Canada
Calgary, AB
Influence cross-functionally: Partner with Product, Operations, Sales, and other teams - driving action and outcomes without relying on manager escalation
Added 14 mins ago
Software & Integrations Developer (CRM)
Quadra
Vaudreuil-Dorion, QC
Reporting to the Commercial Applications Manager, you will be hands-on with Apex, Flows, Lightning, integrations, and releases. You will work closely with the business, the data, and the…
Added 14 mins ago
Factory Representative
SWS Warning Lights Inc
Niagara Falls, ON
Full-time
Are You Built for the Road and Driven by Client Success?
Added 29 mins ago
Client Success Manager - Automotive
Vicimus Inc.
Hamilton, ON
Full-time
…customers, and grow their businesses. We’re looking for a Client Success Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients in the…
Added 29 mins ago
Client Success Manager - Automotive
Vicimus Inc.
Toronto, ON
Full-time
…customers, and grow their businesses. We’re looking for a Client Success Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients in the…
Added 29 mins ago
Senior Product Manager
Maple
Toronto, ON
Full-time
As we continue to scale the delivery of care to Maple members, we’re looking for a Senior Product Manager to lead Maple’s provider experience - the product engine, supply-side tools, and…
Added 29 mins ago
Branch Manager
Battlefield Equipment Rentals
Cambridge, ON
Full-time
As Branch Manager, you will provide overall leadership to all branch employees and take full responsibility for operational performance, customer satisfaction, safety, service excellence,…
Added 42 mins ago
Civil Superintendent – Infrastructure & Road Construction
VINCI Construction
Surrey, BC
$125,000 to $155,000 CAD / year
Full-time
The Superintendent is responsible for the planning, scheduling, and execution of construction operations. This role ensures that projects are built in alignment with the company’s safety…
Added 42 mins ago
Civil Superintendent – Infrastructure & Road Construction
VINCI Energies
Surrey, BC
$125,000 to $155,000 CAD / year
Full-time
The Superintendent is responsible for the planning, scheduling, and execution of construction operations. This role ensures that projects are built in alignment with the company’s safety…
Added 42 mins ago
Technical Product Owner, AI-Enabled Enterprise Solutions
TD
Toronto, ON
Full-time
Success in the role is measured through customer and colleague outcomes, adoption and sustained use, decision quality, operational effectiveness, product reliability, and measurable…
Added 42 mins ago
BOH Key Leader | ZURICH
lululemon
Zurich, ON
Full-time
…leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators,…
Added 42 mins ago
Assistant Manager - Hard Rock Cafe
Hard Rock Hotel & Casino Ottawa
Ottawa, ON
Full-time
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package…
Added 42 mins ago
Retail Store Manager
Soccer World
Oakville, ON
Full-time
…uniforms and team apparel, and we’re looking for a Retail Store Manager who is passionate about delivering an exceptional customer experience while leading a high-performing retail team. In…
Added 42 mins ago
Operations Manager
IntouchCX
Winnipeg, MB
Full-time
We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will…
Added 44 mins ago
Senior Process Engineer
Enerflex Ltd
Calgary, AB
Reporting to the Engineering Manager, the Senior Process Engineer is responsible for water-related process studies, preparation of process flow diagrams, design and engineering involving…
Added 44 mins ago
Assistant General Manager
Five Guys
Ottawa, ON · Nepean, ON
Participate in the daily management and operations of the restaurant, actively working towards established objectives, while using an active, hands-on approach.
Added 44 mins ago
Assistant General Manager
Five Guys
Ottawa, ON · Stittsville, ON
Participate in the daily management and operations of the restaurant, actively working towards established objectives, while using an active, hands-on approach.
Added 44 mins ago
Officer, Training Design and Development and Quality Coach
Canada Post - Postes Canada
Ottawa, ON
…specific job skills needed to perform in their role, improving operations efficiency and achieving business strategic objectives. The Officer provides training to Quality Assurance and…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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