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Added 14 mins ago
Associate Product Manager (PC & No Name)
Loblaw Companies Limited
Brampton, ON
Full-time
…maintain customer satisfaction while unlocking value. You will lead collaborative efforts with various teams including vendors, product developers, quality assurance, and sourcing, to drive…
Added 14 mins ago
Client Success Associate
Orennia
Calgary, AB
Full-time
…and retention approaches to support the growth of Orennia. Reporting directly to the VP, Customer Success you will have the opportunity to work across departments, levels, and with a…
Added 28 mins ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Montreal, QC · Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
Support performance tracking and reporting by coordinating inputs from stakeholders
Added 43 mins ago
Grade Foreperson
BA Blacktop Group of Companies
North Vancouver, BC · Westview, BC
Full-time
Lead/organize/give specific instructions to the crew on a daily basis, as tasks may vary day to day on a job site. Organize what is needed for the work site, such as trucks, equipment,…
Added 43 mins ago
Grade Foreperson
BA Blacktop Group of Companies
Surrey, BC
Full-time
Lead/organize/give specific instructions to the crew on a daily basis, as tasks may vary day to day on a job site. Organize what is needed for the work site, such as trucks, equipment,…
Added 43 mins ago
Paving Foreperson
BA Blacktop Group of Companies
Surrey, BC
Full-time
Lead daily work plans and weekly Tailgate Safety meetings
Added 44 mins ago
Senior Finance Analyst
Amrize
Surrey, Brit
…You will also be responsible for ensuring accurate financial reporting and accounting to improve understanding of key business drivers and maximize results within the product line. This…
Added 44 mins ago
Engineering Assistant IV (T)
City of Vancouver
Vancouver, BC
…management practices; develops project schedule, completes progress reporting, tracks and monitors financials and coordinates across schedules on a multidisciplinary team to implement zero…
Added 59 mins ago
Digital Project Manager
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 59 mins ago
Janitorial & Food Beverage Supervisor
Dexterra
Edmonton, AB
Up to $21 CAD / hour
Full-time
Lead and support a team in challenging and remote environments, ensuring a positive, safety-first culture.
Added 1 hour ago
Senior Demand Planner
SoTalent
ON · Ontario, Canada
Full-time
Lead process, reporting and forecasting system improvement initiatives.
Added 1 hour ago
Manager, Communications
Orano
Saskatoon, SK
Lead employee engagement strategies in collaboration with senior leadership
Added 1 hour ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 1 hour ago
Post-Harvest Shift Lead
Aurora Cannabis Inc.
Mount Currie 6, BC
Full-time
Reporting to the Supervisor, Post-Harvest, the Post-Harvest Shift Lead will guide the team in day-to-day operations, ensuring that every step of the process – from bucking and trimming to…
Added 1 hour ago
Contract Accountant
Thrive Housing and Support
Peterborough, ON
Full-time
Thrive Housing and Support is seeking an experienced Accountant to provide senior-level accounting, financial reporting, reconciliation, audit, and month-end support to the Finance team.
Added 1 hour ago
Infant daycare workers supervisor
Early Childhood Educators of BC
Colwood, BC
$38.5 CAD / hour
Full-time
Lead activities by telling or reading stories, teaching songs and taking children to local points of interest
Added 1 hour ago
SAS Tech Lead
Aarorn Technologies Inc
Markham, ON
$70 CAD / hour
Contract
We are seeking an experienced SAS Technical Lead to support a large-scale SAS-to-Snowflake modernization and migration program. The ideal candidate should possess deep expertise in Base…
Added 1 hour ago
Health & Safety Manager F/H
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Plan and lead monthly review of LTI and HiPo with the Project Director, Project Manager(s), Construction Director, Construction Managers, Plant Manager.
Added 1 hour ago
Operations Supervisor - Distribution
Relay Logistics (Supply Chain)
Halton Hills, ON
Full-time
Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and…
Added 1 hour ago
Development Director - EA SPORTS FC
Electronic Arts
Vancouver, BC
Reporting to the Lead Development Director, the Area Development Director (DD) leads the FC Live Platform Operations team, a group responsible for the overall health, effectiveness, and…
Added 1 hour ago
Sales Coordinator
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
Full-time
…client communication, marketing initiatives, social content, reporting, events, sales coordination, and administrative operations across the commercial…
Added 2 hours ago
Helicopter AME Apprentice
Helicopter Jobs
Squamish, BC
Full-time
…as directed by the Director of Maintenance / AME Technical…
Added 2 hours ago
Psychologist II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
Reporting to the Clinic Manager of the Multidisciplinary Chronic Pain Clinic, the Psychologist II provides specialized psychological assessment, treatment and consultation for adults living…
Added 2 hours ago
CONDOMINIUM MANAGER
Duka Property Management Inc.
Mississauga, ON
Full-time
Lead, organize, and elevate the daily operations of a large condominium community.
Added 2 hours ago
Quality Assurance - Vice President
iCapital
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Vice President of Quality Assurance is a senior executive leader reporting directly to the Chief Technology Officer, responsible for shaping and executing (Hexure, now a part of…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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