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Added 13 mins ago
Sr Manager, Legal Operations
Upwork
Toronto, ON
…programs run smoothly. You oversee all facets of the Legal team’s operations, play a key role in day-to-day support, and make an impact by driving efficiency, optimizing processes, scaling…
Added 27 mins ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The selected candidate will report to the Senior Manager of Cybersecurity and will be part of a highly dynamic team where leaders and members are encouraged to exceed expectations.
Added 27 mins ago
Relationship Manager
Canadian Dealer Lease Services Inc
Toronto, ON
Full-time
To support our continued growth, we are seeking an experienced Relationship Manager to serve as the primary operational contact for assigned OEM partners. This newly created management…
Added 27 mins ago
Director, Magasin
Loblaw Companies Limited
Montreal, QC
Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 27 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 27 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 27 mins ago
Store Planning Specialist
Loblaw Companies Limited
Brampton, ON
Full-time
Support the Senior Manager in translating business strategies into executable store planning initiatives, capital projects, and retail rollout programs across the Hard Discount network.
Added 27 mins ago
OWSS Program FTS Technician
General Dynamics Land Systems–Canada
Ottawa, ON
Full-time
…Team in Ottawa, Ontario. The focus of a Life Cycle Material Manager (LCMM) is to maximize the effectiveness and efficiency of sustainment operations while minimizing life cycle cost and…
Added 27 mins ago
Intermediate Product Reliability Engineer
Siemens Healthineers
Ottawa, ON
Full-time
Under the supervision of the Manager, Assay Performance and Support, the Intermediate Product Reliability Engineer is responsible for ensuring continued correct sensor calibration,…
Added 27 mins ago
Produce Department Manager In Training
Loblaw Companies Limited
Langley (District), BC · City of Langley, BC
Full-time
Ready to lead with purpose? Join Real Canadian Superstore as a Department Manager in Training and build the skills to inspire teams, deliver exceptional customer experiences, and grow your…
Added 27 mins ago
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
Full-time
Prepares performance appraisals in association with Front Store Manager
Added 27 mins ago
Site Superintendent
Black Diamond Designs Inc.
Open Hall, NL
Full-time
…to learn Black Diamond Designs’ construction methods, field operations, and project standards. Once trained, the Site Superintendent will independently coordinate crews, subcontractors,…
Added 27 mins ago
Grocery Department Manager Full Time Night
No Frills
Paradise, NL
Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 27 mins ago
Bakery Department Manager
Loblaw Companies Limited
Nanaimo, BC
Full-time
Oversee the day-to-day operations of a specific department within a store
Added 27 mins ago
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
Prepares performance appraisals in association with Front Store Manager
Added 27 mins ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 27 mins ago
Warehouse Associate
Daikin Comfort
Ottawa, ON · Kanata, ON
Full-time
Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.
Added 27 mins ago
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 27 mins ago
Produce - Clerk Produce
Sobeys
Victoria, BC
Full-time
Any other duties as assigned by the Store Manager
Added 27 mins ago
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
West Kelowna, BC
Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 58 mins ago
HABA GM Department Manager
Loblaw Companies Limited
Bathurst, NB
Full-time
Oversee the day-to-day operations of a specific department within a store
Added 58 mins ago
Bilingual Operations Support & Customer Service Coordinator
GardaWorld
Moncton, NB
Full-time
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Added 58 mins ago
Gestionnaire de projet – Sécurité TI
CGI
Montreal, QC
Full-time
CGI Montréal is looking for an experienced and detail-oriented Project Manager to lead multidisciplinary teams, oversee security projects, and ensure that deliverables are completed on…
Added 59 mins ago
Manager Unit - Prince George
Purolator
Prince George, BC
As a Unit Manager, you will oversee the day-to-day operation of the terminal and regional operations, leading employees to achieve safety, service, and productivity goals while delivering…
Added 1 hour ago
Site Manager
Waste Connections of Canada
Penticton 1, BC
Full-time
The Site Manager sets the culture and leads the operational team in a healthy, safe and environmentally responsible manner, aligned with the corporate vision, mission and values. The role…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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