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Added 8 mins ago
Team Lead - Machining
Durabuilt Windows & Doors
AB · Edmonton, AB
Full-time
Reply to emails – inform scheduling any delay of the product, shipping if any issues (delays)
Added 8 mins ago
Order Desk Coordinator, Procurement
Sports Careers
Toronto, ON
Full-time
…of largely commercial products and services for several MLSE operations and locations, ensuring the delivery of winning fan service to all guests. You will also assist the team with variety…
Added 8 mins ago
Chief Growth Officer, Wealth Management
Thorek/Scott and Partners
ON · Ontario, Canada
Full-time
Collaborative leadership style and demonstrated ability to work effectively across functions including Operations, Compliance, Technology, Marketing, Product and Client Service.
Added 8 mins ago
(CAN) Senior Manager, Walmart Services
Walmart Canada
Mississauga, ON
Full-time
Working closely with internal stakeholders across Operations, Marketing, Product, Finance, Merchandising, and Digital teams, the Senior Manager aligns priorities, evaluates opportunities,…
Added 8 mins ago
Senior Compliance Officer
KellyOCG
Ottawa, ON
$50 to $53 CAD / hour
Contract
Provide cybersecurity compliance guidance and support to sales, presales, product management, and other business units on cybersecurity compliance-related matters, including RFPs, RFIs,…
Added 9 mins ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 9 mins ago
Store Manager
Laura Canada
Calgary, AB
As a role model and business leader, the Laura Canada Store Manager possesses a contagious passion for fashion and customer service. You will motivate and develop a winning teamthat…
Added 9 mins ago
Project Manager
Lakeside Controls
Mississauga, ON
…our customers’ process automation challenges, keeping their operations running…
Added 9 mins ago
Coordinator, Sales Operations
Tourism Whistler
Whistler, BC
Reporting to the Manager, Sales Operations, the Coordinator, Sales Operations plays an important role in supporting the day-to-day operations of Whistler.com, Whistler’s official booking…
Added 9 mins ago
Agricultural Solutions Manager
UFA Co-operative Ltd.
Calgary, AB · Saskatoon, SK
Reporting to the Manager, Sales & Service, the Agricultural Solutions Manager responsible to sell the AgriBusiness product offerings to selected customers within a geographical area with…
Added 9 mins ago
Agricultural Solutions Manager
UFA Co-operative Ltd.
Calgary, AB · Saskatoon, SK
Reporting to the Manager, Sales & Service, the Agricultural Solutions Manager responsible to sell the AgriBusiness product offerings to selected customers within a geographical area with…
Added 9 mins ago
Agricultural Solutions Manager
UFA Co-operative Ltd.
Calgary, AB · Saskatoon, SK
Reporting to the Manager, Sales & Service, the Agricultural Solutions Manager responsible to sell the AgriBusiness product offerings to selected customers within a geographical area with…
Added 24 mins ago
Liquor Store Associate - FT (Point Grey)
Otter Co-op
Vancouver, BC
$18.25 to $21.15 CAD / hour
Part-time
Reporting to the Liquor Store Manager, responsibilities for this position include the following:
Added 24 mins ago
Senior Project Manager
Numeris
Toronto, ON
Full-time
The Senior Project Manager plays a critical role in planning, leading and delivering complex, cross-functional projects that support the organization’s strategic priorities and business…
Added 37 mins ago
(CAN) Self Checkout Attendant - Part Time
Walmart Canada
Port Elgin, ON
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 37 mins ago
(CAN) Self Checkout Attendant
Walmart Canada
Camrose, AB
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 37 mins ago
Self Checkout Attendant
Walmart Canada
ON · Simcoe, ON
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 37 mins ago
Associé, produits consommables
Walmart Canada
Rosemère, QC
Full-time
Maintains salesfloor presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing merchandise.
Added 38 mins ago
Territory Manager
National Rent-All Inc
Kitchener, ON
Full-time
We are seeking a driven and entrepreneurial Territory Manager to grow equipment rentals and new and used equipment sales across the Region of Waterloo and Wellington, Perth, Dufferin,…
Added 38 mins ago
Warehouse Person
Doman Building Materials Group Ltd
Blainville, QC
Full-time
Reporting to the Operations Manager, the Warehouse Person is responsible for efficiently and accurately assembling products for customer orders, loading orders onto customers’ trucks,…
Added 52 mins ago
Warehouse Person
Doman Building Materials Group
Blainville, QC
Full-time
Reporting to the Operations Manager, the Warehouse Person is responsible for efficiently and accurately assembling products for customer orders, loading orders onto customers' trucks,…
Added 53 mins ago
Retail Store Manager in Training
Canna Cabana
Toronto, ON
Full-time
The Retail Store Manager in Training is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include…
Added 1 hour ago
Account Executive
STAN AI
Toronto, ON · North York, ON
$90,000 to $115,000 USD / year
Full-time
…boards, helping them understand how AI can transform their…
Added 1 hour ago
Email Program Manager
CPA Ontario
Toronto, ON
Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 1 hour ago
Assistant Manager
Nutrien
Raymore, SK
Full-time
Reporting to the Branch Manager, the Assistant Branch Manager is accountable for the daily onsite business operations while supporting and expanding a customer base within a designated…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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