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Added 3 mins ago
Laboratory Technologist - Oilfield Cementing
Sanjel Energy Services Inc
Grande Prairie, AB
The Technologist - Laboratory will report directly to Manager - Laboratory and will be located at our Grande Prairie facility. The technologist will carry out duties as directed by the…
Added 3 mins ago
Automation & Controls Engineer III
Anaergia
Burlington, ON
Full-time
The Automation & Controls Engineer III is a senior individual contributor who independently leads the technical delivery of industrial automation and process control systems throughout the…
Added 17 mins ago
MTO Project Manager - Lead Highway Engineer
LEA Consulting
North Bay, ON
Full-time
As an MTO Project Manager and Lead Highway Engineer, you will play a key role in delivering complex highway and transportation infrastructure projects (with an emphasis on leading MTO…
Added 17 mins ago
MTO Project Manager - Lead Bridge Engineer
LEA Consulting
North Bay, ON
Full-time
As an MTO Project Manager and Lead Bridge Engineer, you will play a key role in delivering complex bridge and transportation structure projects (with an emphasis on leading MTO…
Added 17 mins ago
Sr. Project Coordinator
RioCan
Toronto, ON
Full-time
The Senior Project Coordinator supports the planning, coordination, tracking, and delivery of projects within defined scope, timelines, and budget parameters. This role works closely with…
Added 32 mins ago
Account Manager
SafetyCo
Waterloo, ON
Full-time
This isn’t a role for someone looking to simply process requests. As the Account Manager, you’ll be the bridge between prospective clients and long-term partnerships. We’re looking for…
Added 32 mins ago
Program Manager
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
…support practice improvement, patient care and health care delivery. The Program Manager is responsible for developing innovative education programs and leading complex projects in the…
Added 32 mins ago
Building Services Manager
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
Recommends furniture upgrades, maintenance repairs, or renovation projects to the Senior Manager, Building Services and the Director, Facilities and Building Services; assists, as required,…
Added 32 mins ago
BSS Project Manager
Raas Infotek
Brampton, ON
Contract
1. 10+ years of IT software development project management experience
Added 32 mins ago
Manager, WWW Engineering Management Office (EMO)
Niagara Region
Thorold, ON
Full-time
Reporting to the Director of Engineering and Construction, the Manager of the Engineering Management Office (EMO) leads the development, implementation, monitoring and continuous…
Added 32 mins ago
Information Technology Project Manager
Agilus Work Solutions
Toronto, ON · North York, ON
Full-time
We are currently seeking an experienced Project Manager for a permanent opportunity with a well-established organization in North York.
Added 32 mins ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Support the automation of the weekly delivery follow-up, in collaboration with the supply chain project team
Added 32 mins ago
Mine Water Management Technical Lead
GHD Group Pty Ltd
Toronto, ON
Full-time
Serving as Technical Lead, Project Director, and/or Project Manager on key mining and water projects
Added 32 mins ago
Project Engineer, Water
R.V. Anderson Associates Limited
Fredericton, NB · St. John's, NL · Dartmouth, NS
Full-time
Assist project manager with project planning and delivery process.
Added 32 mins ago
Account Manager, APAC
Merrithew International Inc.
Toronto, ON
Full-time
Acting as both a strategic partner and a primary point of contact, the Account Manager supports clients throughout the full lifecycle of education delivery: from business development and…
Added 32 mins ago
Quality Control Coordinator
FCC Canada
Toronto, ON
$105,000 to $115,000 CAD / year
Full-time
Reports to: Construction Quality Control Manager
Added 32 mins ago
Project Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: SH Capital Planning - Project Delivery
Added 32 mins ago
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
$125,000 to $130,000 CAD / year
Full-time
Working as a project delivery resource within a team of consultants under the direction of the technical lead and project manager or delivering on engagements as lead consultant; depending…
Added 32 mins ago
Senior Project Manager - Bridge Construction - Vancouver
Canterra Group
Vancouver, BC
Full-time
Project Manager for a leading heavy civil contractor in the Lower Mainland.
Added 32 mins ago
Scheduling Manager
PCL Construction
Edmonton, AB
As a Scheduling Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you bring a passion for scheduling and a drive to elevate how projects are delivered. With a solid…
Added 32 mins ago
Commodity Manager, Optics
L3Harris Technologies
Toronto, ON
…optics, coatings, and optical assemblies to improve On Time Delivery and First Pass Yield to target levels. Act as an escalation point for Production Buyers and manage critical supplier…
Added 47 mins ago
Senior Manager, Bid & Proposal
Sopra Steria
Montreal, QC
Full-time
We are seeking a Senior Bid & Proposal Manager to lead competitive proposals for the Defense Products business line. The role owns the bid lifecycle from opportunity qualification and…
Added 47 mins ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 47 mins ago
Marketing Project Manager
Alterna Savings
Toronto, ON
Full-time
The Marketing Project Manager is responsible for leading and coordinating strategic marketing, product, and cross-functional initiatives from planning through implementation. Acting as a…
Added 47 mins ago
Engineering Services During Construction (ESDC) Manager - PEng
AECOM
Pickering, ON
$120,000 to $170,000 CAD / year
Full-time
AECOM Pickering is seeking an experienced Engineering Services During Construction (ESDC) Manager to lead and coordinate engineering support throughout the construction phase of a major…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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