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Added 10 mins ago
Service Manager
Wood Automotive Group
Calgary, AB
Full-time
Reporting to the General Manager, the Service Manager will be responsible for the overall leadership, performance, and day-to-day operations of the Service Department. This position plays a…
Added 12 mins ago
Client Service Representative
CIBC
Chatham-Kent, ON
Part-time
As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking…
Added 12 mins ago
National Account Executive
CONA Services
Toronto, ON
Proven ability to lead and manage cross-functional teams (sales, operations, technical, and customer service) to deliver successful customer onboarding and project executi
Added 26 mins ago
Unit Customer Experience Manager II
IKEA
Calgary, AB
Full-time
Lead the Customer Experience Centre of Expertise (CoE) assignment and strategy and be accountable for its performance,
Added 28 mins ago
Branch Manager III - Speedvale Branch
Meridian Credit Union
Guelph, ON
$95,000 to $104,000 CAD / year
Full-time
…above responsibilities, the incumbent must have a passion for customer service, ensuring that Meridian maintains its tradition of exceeding customer expectations. This position is ideal for…
Added 28 mins ago
Membership Sales Associate
Orangetheory Fitness 1037890
AB · Calgary, AB
Full-time
Sales experience (retail, membership, commission, or target-based)
Added 28 mins ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Westland, Calgary, AB
Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 39 mins ago
Project Sales Associate
Kent Building Supplies
Grand Falls, NB
Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 39 mins ago
Business Analyst - IT V
Robertson & Company Ltd.
Toronto, ON
Contract
Effective customer service and interpersonal skills
Added 41 mins ago
LBM Associate
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
Part-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 41 mins ago
Sales Manager | Cobourg Kia
Plaza Auto Group
Cobourg, ON
Full-time
Our Cobourg Kia location is seeking a motivated New Vehicle Sales Manager to lead our new vehicle sales team. This is an exciting opportunity for a sales professional with strong leadership…
Added 41 mins ago
Boom Truck Driver
Kent Building Supplies
Saint John, NB
Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 41 mins ago
Team Lead (Reverse)
Metro Supply Chain
Mississauga, ON
Full-time
Interact with dispatchers and customer service to work as a team when shipping and receiving trailers
Added 41 mins ago
全职销售
Kiokii and...
Toronto, ON
Full-time
…relationships with customers. They serve as their point of contact and lead from initial outreach through the making of the final purchase by them or someone in their…
Added 42 mins ago
Full-time Assistant Shift Lead (CA75 Mayfair Shopping Centre)
Miniso Canada
Victoria, BC
Full-time
Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard
Added 42 mins ago
Gestionnaire des médias sociaux | Stratégie & création de contenu
Surmesur
Quebec, QC
Full-time
Répondre aux commentaires et messages sur l'ensemble des plateformes dans de brefs délais, et escalader les demandes de service à la clientèle au bon interlocuteur
Added 1 hour ago
Guest Experience Lead | Contrat 4 mois | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Full-time
1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Added 1 hour ago
Operations Administrator, Investigation
Butterfield Group
Moncton, NB
Full-time
…New Brunswick. This position reports to Investigations Team Lead, Canada Operations. The incumbent is responsible for investigating all inquiries related to Operations Processes, including…
Added 1 hour ago
Store Manager | West Edmonton Mall
lululemon
AB · Edmonton, AB
Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 1 hour ago
MAC Southcentre - Key Holder Part Time - Calgary, AB
ELC Beauty LLC
AB · Calgary, AB
Part-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 1 hour ago
Multi-Skilled Technician
7-Eleven
Edmonton, AB · AB
Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
High Voltage Field Service Technologist
Spark Power
Calgary, AB
Full-time
…procedures before reaching site and during site work. Work with team lead to eliminate hazards, implement engineering and administrative controls that are…
Added 1 hour ago
Signature Banker
Scotiabank
Ottawa, ON
The Signature Banker delivers exceptional personal service and is responsible for the day-to-day management of banking and lending solutions, identifying opportunities that meet clients’…
Added 1 hour ago
Account Executive - Small Store
CONA Services
ON · Halifax, ON
As an Account Executive, Small Store, you will play a key role in driving growth within Coke Canada's convenience retail channel by building strong customer relationships, executing…
Added 1 hour ago
Account Executive - Small Store
CONA Services
ON · Halifax, ON
As an Account Executive, Small Store, you will play a key role in driving growth within Coke Canada's convenience retail channel by building strong customer relationships, executing…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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