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Added 1 min ago
Banking Centre Leader III
CIBC
Kelowna, BC
Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 1 min ago
Mobile Financial Services Representative
CIBC
Terrebonne, QC · Laval, QC · Boisbriand, QC · Montreal, QC
Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 1 min ago
Assistant Manager
Cineplex
Richmond Hill, ON · SC Richmond Hill
Part-time
Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies…
Added 1 min ago
Finance Manager, Sales & eCommerce
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
Deliver financial leadership and insight into eCommerce profitability across Pureplay, Omni-channel, and emerging retail customers.
Added 1 min ago
May 2027 Engineering (Natural Gas Division) Co-op (Multiple)
ATCO
Edmonton, AB
Full-time
Salary: $28 - $36/hour, dependent upon previous work-term experience
Added 1 min ago
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Ottawa, ON
Full-time
…productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to…
Added 15 mins ago
Keyholder
SNDL Inc.
Alexis Whitecourt 232, AB · Value Buds Gateway Plaza
Part-time
Previous retail, customer service, or hospitality experience
Added 15 mins ago
Retail Store Coordinator Full time Winners - Lionhead
The TJX Companies, Inc.
Brampton, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 15 mins ago
Retail Store Coordinator, Full time, Winners-Lionhead
The TJX Companies, Inc.
Brampton, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 15 mins ago
Technical Program Manager III, Mobile App Foundations - Quality and Release
Amazon
Vancouver, BC
…complexity, ambiguity and scale. You have demonstrated the ability to lead complex technical program delivery through cross-functional technical teams. In this role, you will propose and…
Added 15 mins ago
Warehouse Lead
JYSK Canada
Hamilton, ON
$19 to $22 CAD / hour
Full-time
Minimum 6 months of relevant warehouse/back-end retail experience
Added 29 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Chinook, AB
Full-time
Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
Added 29 mins ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
Experience supporting retail, e-commerce, operational, supply chain, distribution, or commercial business functions.
Added 29 mins ago
Recycler - Mississauga (Full Time)
Talize
Mississauga, ON
Full-time
Are you ready to make an impact, lead with purpose, and grow your career? Apply now and let’s transform the world of retail - one sustainable step at a time.
Added 29 mins ago
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
MONDEV
Montreal, QC
Full-time
This is an excellent opportunity for someone looking to build a career in commercial real estate and gain hands-on experience across a diversified portfolio of office and retail properties.
Added 29 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Pet Valu
Longueuil, QC
Full-time
Baccalauréat en administration des affaires, immobilier, urbanisme, finance ou dans un domaine connexe; une combinaison équivalente de formation et d’expérience sera considérée.
Added 29 mins ago
Merchandise Processing Team Member - Mississauga (Full Time)
Talize
Mississauga, ON
Full-time
Experience in warehouse, inventory processing, or back-of-house retail work.
Added 29 mins ago
Warehouse Lead
JYSK Canada
Hamilton, ON
$19 to $22 CAD / hour
Full-time
Minimum 6 months of relevant warehouse/back-end retail experience
Added 31 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Calgary, AB
Full-time
Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
Added 31 mins ago
E-commerce Business Lead
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
We are looking for an Ecommerce Business Lead who is accountable for driving the growth, performance, and commercialization of the eCommerce business. Acting as the owner of the digital…
Added 46 mins ago
Operations Team Lead
Gerrie Electric Wholesale LTD
Cambridge, ON
Full-time
Collaborate with B/RBM and Sales Team lead to ensure adequate staffing levels, help identify required training and motivate staff.
Added 46 mins ago
Assistant Retail Store Manager | Chinook Centre
Rocky Mountain Soap Company
Calgary, AB
Full-time
The Assistant Retail Store Manager is responsible for supporting the store leader in the day-to-day operations of their store, ensuring that the customer and employee experience is engaging…
Added 46 mins ago
Building Operator - Oakville Place (6-Month Contract)
RioCan
Oakville, ON
Full-time · Contract
Previous maintenance experience preferably gained in a retail / commercial property environment
Added 46 mins ago
Sr. Project Coordinator
RioCan
Toronto, ON
Full-time
…into one of Canada’s largest and most successful REITs. Our retail-focused and mixed-use portfolio reflects our commitment to creating vibrant community spaces where people want to shop,…
Added 46 mins ago
Carlsberg Retail Sales Representatives - Kitchener
Encore Field Marketing Solutions Inc.
Kitchener, ON · ON, Kitchener, CA-ON
Part-time
The Role: Carlsberg Retail Sales Representative - Kitchener, Guelph, Waterloo ON - 26 HRS/Week

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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