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Added 6 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Chinook, AB
Full-time
Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
Added 6 mins ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
Lead annual budgeting, quarterly forecasting, long-range planning, monthly and quarterly reviews, variance analysis, and executive reporting.
Added 6 mins ago
Recycler - Mississauga (Full Time)
Talize
Mississauga, ON
Full-time
Are you ready to make an impact, lead with purpose, and grow your career? Apply now and let’s transform the world of retail - one sustainable step at a time.
Added 6 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Pet Valu
Longueuil, QC
Full-time
Collaborer avec les équipes des Opérations, des Finances, des Affaires juridiques, du Design, de la Construction et de la commercialisation afin d’assurer la faisabilité et l’exécution des…
Added 6 mins ago
Warehouse Lead
JYSK Canada
Hamilton, ON
$19 to $22 CAD / hour
Full-time
As a Warehouse Lead you will assist the store management team with the day to day operations of the store. You will ensure the organization and cleanliness of the warehouse. You will also…
Added 8 mins ago
E-commerce Business Lead
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
We are looking for an Ecommerce Business Lead who is accountable for driving the growth, performance, and commercialization of the eCommerce business. Acting as the owner of the digital…
Added 22 mins ago
Operations Team Lead
Gerrie Electric Wholesale LTD
Cambridge, ON
Full-time
This position is responsible for overseeing Branch operations and promoting the smooth and efficient running of branch(s). The incumbent of this role will provide advice and guide staff as…
Added 22 mins ago
Assistant Retail Store Manager | Chinook Centre
Rocky Mountain Soap Company
Calgary, AB
Full-time
The Assistant Retail Store Manager is responsible for supporting the store leader in the day-to-day operations of their store, ensuring that the customer and employee experience is engaging…
Added 22 mins ago
System Delivery Specialist
National Logistics Services
Mississauga, ON
$65,000 to $85,000 CAD / year
Full-time
National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s…
Added 22 mins ago
Sr. Director, Total Rewards
Array Marketing
Toronto, ON · Scarborough, Ontario
Full-time
For over 40 years, Array Marketing has been a global leader in retail displays and in-store merchandising solutions. With more than 1,800 employees worldwide, we partner with leading brands…
Added 37 mins ago
Keyholder
Torrid
Grande Prairie, AB
Part-time
Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
Added 37 mins ago
Tim Horton's Assistant Manager
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
Full-time
Involved in all phases of operational planning including daily production .Will be responsible to lead the team in the shift by being inculcating a hands on approach
Added 37 mins ago
Regional Sales Director (Coffee & Vending Services)
Compass Group Canada
Port Coquitlam, BC
Full-time
Utilize the Compass Sales Process to understand the clients’ criteria and articulate this internally to our Operations teams.
Added 37 mins ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…Management plays a key role in supporting Demand Management operations, systems, and process improvement initiatives across ALDO Group brands and customers. This position is responsible for…
Added 37 mins ago
Automotive Fixed Operations Manager
Steve Marshall Group
Campbell River, BC
$80,000 to $125,000 CAD / year
Full-time
Lead, mentor, and develop the Fixed Operations team, including service advisors, technicians, apprentices, parts personnel, and support staff.
Added 37 mins ago
Store Supervisor, FT
Under Armour
Richmond, BC
Lead and/or rotate ownership of key areas such as Talent, Visuals, Operations to gain experience across all areas of the business
Added 37 mins ago
Agronomy Consulting Expert Chin
Simplot
AB · Chin, AB
…businesses. The Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences,…
Added 51 mins ago
Store Crew
7-Eleven
Surrey, BC
Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 52 mins ago
Marketing Project Manager
Alterna Savings
Toronto, ON
Full-time
This role partners closely with Marketing, Product, Communications, Digital, Retail, Community Impact, and business leaders to drive alignment, facilitate decision-making, and support…
Added 1 hour ago
Manager, Policy
Grand Challenges Canada
Toronto, ON
Full-time
…insight-driven and adaptive - translating learning from our portfolio, operations, and the wider innovation ecosystem into both internal strategy and external influence. PLR works closely…
Added 1 hour ago
DIRECTEUR PRINCIPAL, GESTION DES PRODUITS, MARCHANDISAGE (CANADA)
The Home Depot Canada
Toronto, ON
Full-time
Minimum 5 years retail experience within a large corporate environment, with cross functional leadership experience in E-commerce, Merchandising, Store Operations or other related areas
Added 1 hour ago
Systems Specialist
OCS Ontario Cannabis Store
Toronto, ON
…Ontario and are the provincial wholesaler of cannabis for private retail…
Added 1 hour ago
Retail Sales Specialist (Part Time)
State and Liberty Clothing Co.
Oakville, ON
$18 to $20 CAD / hour
Part-time
You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
Added 1 hour ago
Sr Full Stack AI Engineer - Calgary ,Canada (Hybrid)
Straive
Calgary, AB
Full-time
· Act as the technical engagement lead for projects, working with client and internal stakeholders to understand business needs, clarify requirements, and translate them into solution…
Added 1 hour ago
Sales Manager - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
Full-time
…OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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