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Added 25 mins ago
Senior Business Analyst – Digital Product & User Experience
Hire Rightt - Executive Search & HR Advisory
Toronto, ON
Contract
We are seeking a highly experienced Senior Business Analyst with strong digital product, user experience, accessibility, and Agile delivery expertise for our public sector client in…
Added 55 mins ago
Executive Assistant to Chief Executive Officer
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Calgary, AB
Full-time
Prepare first drafts of standard documents (NDAs, MOUs, service agreements, letters) from approved templates for the CEO's or counsel's review.
Added 1 hour ago
Information Technology Project Manager
Cakes Technology
Richmond Hill, ON
Full-time
Role Description The Senior Information Technology Project Manager is a full-time, on-site role based in Toronto, ON. This role is responsible for leading end-to-end IT projects, including…
Added 3 hours ago
2nd Class Chief Power Plant Engineer (70309725)
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Wolfville, NS
Full-time
…associated distribution systems. Reporting to the System Engineering Manager, you will oversee plant operations, maintenance activities, energy management initiatives, regulatory…
Added 3 hours ago
Product Manager, Information Technology
University of Ottawa
Ottawa, ON · Vanier Hall
Full-time
Reporting to the Senior Manager, Information Technology, the incumbent manages the endeavours that support the strategic operations of a designated Faculty/Service and share this…
Added 3 hours ago
Intermediate Analyst, Application Support
University of Ottawa
Ottawa, ON · Vanier Hall
Full-time
Client Communication: Establish and maintain regular communication with clients; keep users informed of progress on their incidents/service requests, and notify them of impending changes or…
Added 4 hours ago
Relationship Manager
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Toronto, ON
Full-time
…finance company? Do you have a demonstrated ability to manage senior client relationships? If this sounds like you, we want to hear from…
Added 5 hours ago
Dietary Aide/Culinary Aide
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Recognition and Rewards for service excellence and safety
Added 5 hours ago
Dietary Aide
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Recognition and Rewards for service excellence and safety
Added 5 hours ago
Dietary Aide/Culinary Aide
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Recognition and Rewards for service excellence and safety
Added 5 hours ago
Senior Consultant/Assistant Manager, Accounting & Reporting Advisory (ARA) - Ottawa
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Ottawa, ON
Full-time
As a Senior Consultant/Assistant Manager in the Assurance group, you will:
Added 5 hours ago
Senior Account Manager – Client Growth (Base + Uncapped Commission)
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Vancouver, BC
Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 5 hours ago
Better at Home Program Coordinator
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Conduct and monitor needs and means assessments to customize service offerings to client needs
Added 6 hours ago
Senior Account Manager
Tiller Digital
Calgary, AB
Full-time
We’re looking for a Senior Account Manager who can confidently own and grow client relationships while making sure the work we deliver actually drives results.
Added 6 hours ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
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Toronto, ON · Montreal, QC
We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on…
Added 7 hours ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 7 hours ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 7 hours ago
Client Services Manager
Acosta
Matheson, ON
Full-time
The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.
Added 8 hours ago
Senior Manager, Video Production
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Toronto, ON
$80,000 to $90,000 CAD / year
SJC Media is looking for a Senior Manager, Video Production to lead our video team and help us build the next generation of video & audio production across Toronto Life, Maclean's,…
Added 8 hours ago
Senior Relationship Manager (Banking & Custody)
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Added 8 hours ago
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…avec la clientèle et axée sur l'amélioration de l'expérience client, comme détaillé…
Added 8 hours ago
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Lifecycle Optimization Manager
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The Lifecycle Optimization Manager converts building condition, operational performance, energy and utility data, sustainability objectives, lifecycle requirements, lease obligations, and…
Added 9 hours ago
High Voltage Field Service Technologist
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Follow/comprehend the company and client safety protocols and procedures before reaching site and during site work. Work with team lead to eliminate hazards, implement engineering and…
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Tenant Services Coordinator
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Our client is a globally recognized real estate owner, investor, and manager known for operating some of the world's most prestigious commercial properties. They are seeking a Tenant…

Acosta

Client Services Manager

Matheson, ON, Canada

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Sep 30, 2026

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Original job description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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More about this job

Responsibilities

The Client Services Manager is responsible for driving profitable growth for assigned accounts by managing business plans and key performance objectives. They serve as the primary liaison between the client and internal teams to ensure successful program execution and strategic delivery.

Requirements

Candidates should have at least 3 years of experience in account management, sales, or category management within the CPG or retail-focused industries. A bachelor's degree in a business-related field is preferred, along with strong analytical skills and proficiency in reporting tools like Excel, Power BI, or Tableau.

Skills

Account management
Analytical skills
Communication
Relationship building
Strategic planning
Data analysis
Sales performance management
Promotional funding
Trade spend management
Project management
Presentation skills
Cross-functional leadership
Excel
Power BI
Tableau
Category management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
CPG
Retail Operations
Sales
Category Management
Trade Spend
Promotional Funding
Data Analysis
Power BI
Tableau
Nielsen
Circana
Strategic Planning
Business Reviews
Retail Standards
Field Sales
Project Management
Cross-functional Collaboration
Performance Metrics
Revenue Growth
Margin Management
Experiential Marketing
Integrated Commerce
Consumer Products

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