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Added 10 mins ago
NS
On Call Custodian
Nisga'a School District 92
BC · Nisga'a, BC
- Full-time
Should you require further information or assistance, please contact Paul Mercer, Director of Operations at 250-633-2211
Added 10 mins ago
P
Director of Data
Pebl
Remote, Canada
- $191,452 to $252,000 CAD / year
- Full-time
- Remote
…our core business functions - specifically Marketing, Sales, Operations, Finance, and Legal - ensuring that Pebl’s vast repository of global employment and compliance data is secure,…
Added 25 mins ago
Store Manager
JD Sports / Livestock / Size?
Kitchener, ON
Added 25 mins ago
Store Manager
JD Sports / Livestock / Size?
Toronto, ON
Added 25 mins ago
XT
Stagiaire Ressources Humaines
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Le rôle: Le ou la stagiaire en ressources humaines appuiera les opérations quotidiennes des RH et offrira un soutien administratif. Ce poste permet d’acquérir une expérience concrète en…
Added 40 mins ago
S
Operations Lead - Full Time
sephora.com
Edmonton, AB
- $20 to $23.55 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 40 mins ago
A
Chromebook Sales Specialist
Acosta
Edmonton, AB
- Part-time
Added 55 mins ago
RP
Account Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 1 hour ago
S
Seasonal Associate
sephora.com
Belleville, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
AC
Occupational Claims Manager
Aramark Canada
Mississauga, ON
- Full-time
…guidance on complex workplace injury claims. Working closely with Operations, HR, Safety, and external stakeholders, the incumbent drives effective return-to-work and accommodation programs…
Added 1 hour ago
MU
Communications Assistant B (Scribe - Proficient in Greek and English)
McGill University
Montreal, QC · Redpath Library
- Part-time
Added 2 hours ago
M
Senior Manager, Sourcing
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…negotiations, award, and contract execution - while partnering with Operations and Business stakeholders, Legal, Risk, and Finance to deliver strong commercial outcomes and manage risk. In…
Added 2 hours ago
M
Bilingual Customer Service Representative
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
Added 2 hours ago
BP
Line Cook (Westbrook)
Boston Pizza
Calgary, AB
- Full-time
Added 2 hours ago
WW
Store Operations and Customer Experience Associate
Wheel Walkers
Toronto, ON · North York, ON
- Full-time
Wheel Walkers is looking for a warm, organized, and driven individual to run the day-to-day operations of our mobility equipment store. You'll be the face of the business for walk-in…
Added 2 hours ago
HN
Maintenance Supervisor - Nights
Hartmann North America
Brantford, ON
- $90,000 to $130,000 CAD / year
- Internship
The Maintenance Supervisor oversees the shift maintenance operations with direct responsibility for the oversight of hourly employees. Successful candidates require experience managing a…
Added 2 hours ago
Banquets Supervisor, Culinary
Northland Properties
Winnipeg, MB
Added 2 hours ago
ON
Lands and Estates Manager
Oneida Nation of The Thames
Southwold, ON
- Full-time
…Additionally, the Lands and Estates Manager will oversee daily operations to ensure efficiency, quality, service, and cost-effective resource management. This position holds full…
Added 2 hours ago
ZI
HR Specialist/Manager (Geely Auto)
Zeekr International
Toronto, ON · Greater Toronto Area, Canada
- Full-time
HR Operations & Administration: Manage local HR operational processes, including but not limited to onboarding/offboarding, contract management, benefits and pension…
Added 2 hours ago
M
Generalist, Human Resources
Morguard
Mississauga, ON
- Full-time
HR Operations & Compliance Specialist Maintains HR policies, employee records, compensation and benefits administration, and ensures compliance with employment laws, workplace standards,…
Added 2 hours ago
(CAN) Distribution Centre Team Associate - Asset Protection - MILTON FC - Part time 6:30am-3pm Sat/Mon/Fri
Walmart Canada
Milton, ON
Covert operations/theft investigations, and Safety Program procedures, checks, inspections and audits.
Added 2 hours ago
C
Associate Site Director (Onsite)
CNX
Chatham-Kent, ON · CAN Chatham
- Full-time
…aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to…
Added 2 hours ago
CO
Labourer 2 (Public Works)
City of North Vancouver
North Vancouver, BC
- Full-time
Work assignments may also be in any of the Engineering Operations work sections, based on operational requirements.
Added 2 hours ago
CO
Supervisor 1 - Construction
City of North Vancouver
North Vancouver, BC
- Full-time
…related experience in utilities construction and maintenance operations, including the methods, practices, procedures, materials, tools and equipment used in water and utilities…
Added 2 hours ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits…

Acosta

Director, Process Excellence

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Own the simplify-before-migrate mandate for Acosta’s GBS transformation. Lead end-to-end process redesign across all GCC-bound function families. No process is cleared for wave transition without Process Excellence Lead sign-off. Directly conditions value realization and AI/automation program success.

Responsibilities

Primary Responsibilities

Process Assessment & Baseline: Lead process maturity assessments across all Wave 1 and Wave 2 in-scope processes (Finance, HR Services, Procurement, IT, Europe SGA). Establish baseline productivity metrics as the value realization baseline.
Process Redesign & Standardization: Lead future-state process design for all GCC-bound processes. Apply simplify-first: eliminate non-value-add steps, remove unjustified BU variants, consolidate duplicates before migration. Own the Simplification Scorecard.
Migration Readiness Gate (Sign-Off Authority): Define and enforce the Process Migration Readiness Checklist. No process migrates without Process Excellence Lead sign-off. Minimum: L3+ mapped, SOP complete, RACI defined, baseline established, automation flagged, KT package ready.
Productivity Improvement: Identify and deliver process-level quick wins with measured pre/post impact. Lead Lean events (kaizen, value stream mapping) for high-complexity processes before migration gate.
Future-State Process Design: Own the end-to-end future-state process architecture for GBS at full GCC+AI maturity (18-24 month horizon). Design for the dual-hub model: India, Mexico, retained U.S. team, and BU-embedded roles.
Global Process Owner (GPO) Support: Support the design and stand-up of the GPO function from Day 1. Build GPO operating cadence: performance reviews, standardization governance, exception management, and CI pipeline
Lead and develop a global team of Process Excellence Analysts focused on driving continuous improvement, operational efficiency, standardization, and service delivery excellence across multiple regions and functions.
Champion a culture of continuous improvement by leveraging Lean, Six Sigma, process mining, automation, and data-driven methodologies to optimize workflows and accelerate business outcomes.
Build organizational capability by coaching analysts and business stakeholders on process improvement methodologies, change management, root cause analysis, and problem-solving techniques.

Qualifications

Minimum Qualifications-Education and Experience

Bachelors degree in Business, Operations or related field or equivalent years of experience.
8-12 years in process improvement, operational excellence, or GBS/shared services transformation with a minimum of 5 years in a leadership role
Lean Six Sigma Black Belt preferred; proven quantified productivity improvement track record
Experience with process mapping at depth (L3-L4+), variant analysis, and multi-BU standardization

Minimum Qualifications-Knowledge, Skills and Abilities

Proven track record in GCC or shared services migration applying simplify-before-migrate methodology
Demonstrated experience leading end-to-end process redesign across Finance, HR, or Procurement
Excellent analytical, problem-solving, and project management skills.
Strong communication and stakeholder management abilities.
Experience with Process Mining tools (Celonis preferred)
Prior GCC setup experience in India or Mexico
Familiarity with GPO governance design and operating model frameworks
Experience designing automation-ready processes (RPA/AI requirements at design level)
CPG, retail, or commercial services industry background preferred

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More about this job

Responsibilities

The Director of Process Excellence leads end-to-end process redesign and standardization across global business functions to ensure readiness for migration. They are responsible for enforcing migration readiness gates, driving continuous improvement, and establishing future-state process architecture to support automation and operational efficiency.

Requirements

Candidates must possess a bachelor's degree and 8-12 years of experience in process improvement or shared services transformation, with at least 5 years in a leadership role. Proficiency in Lean Six Sigma, process mapping, and experience with GCC setups in India or Mexico is highly preferred.

Skills

Process Excellence
Process Redesign
Shared Services Transformation
Lean Six Sigma
Process Mapping
Change Management
Stakeholder Management
Project Management
Process Mining
Automation Strategy
Operational Efficiency
Data-driven Decision Making
Root Cause Analysis
Governance Design
Productivity Metrics

Visa sponsorship

Not detected in the job text

Keywords

Process Excellence
GBS
GCC
Transformation
Lean Six Sigma
Black Belt
Process Mining
Celonis
Automation
RPA
AI
SOP
RACI
Kaizen
Value Stream Mapping
Standardization
Operational Excellence
Finance
HR Services
Procurement
CPG
Retail
Commercial Services
Governance
Productivity Metrics

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