Archived listing. The details below describe a past opening.
Responsibilities
Client Leadership
• Serve as a senior day-to-day client lead and trusted advisor across assigned accounts.
• Build strong, credible relationships with clients and understand their business, brand, marketing objectives, and challenges.
• Lead client meetings, presentations, status updates, program reviews, and key milestone discussions.
• Proactively identify opportunities, risks, and solutions and bring forward recommendations.
• Manage client expectations and ensure clear communication throughout the lifecycle of a program.
• Represent the agency with confidence and professionalism across all client interactions.
Experiential Program Leadership
• Lead end-to-end experiential programs, from initial brief and strategic development through execution, measurement, and wrap-up.
• Translate client objectives into clear program strategies, scopes, timelines, and deliverables.
• Partner with Strategy, Creative, Production, Operations, and other agency disciplines to bring ideas to life.
• Provide senior oversight across multiple workstreams, ensuring teams remain aligned against objectives, timelines, and budgets.
• Anticipate challenges and proactively develop solutions to keep programs on track.
• Ensure experiential programs are executed to the highest standards of quality, safety, brand alignment, and consumer experience.
Financial Management
• Own program budgets and financial performance, including forecasting, resource planning, estimates, approvals, and reconciliations.
• Ensure programs are appropriately budgeted from the outset and proactively identify financial risks.
• Partner with Project Management and Finance to monitor program spend and profitability.
• Ensure scope changes and incremental work are appropriately documented, approved, and reflected in budgets.
• Balance client needs with agency profitability and commercial objectives.
Team Leadership
• Lead and mentor Account Managers, Coordinators, and other team members across assigned programs.
• Provide clear direction, coaching, feedback, and support to help team members develop and perform at their best.
• Delegate effectively and create accountability across the team.
• Foster a collaborative environment across agency disciplines and external partners.
• Serve as a senior escalation point for complex client, team, or program challenges.
Business Growth
• Identify opportunities to expand existing client relationships and contribute to new business opportunities.
• Develop a strong understanding of the client's broader business and proactively bring forward relevant agency capabilities and ideas.
• Support pitches, RFPs, presentations, and strategic growth initiatives.
• Help strengthen client relationships beyond individual programs and establish the agency as a strategic partner.
Operational Excellence
• Establish and maintain clear project plans, timelines, scopes, and responsibilities.
• Ensure appropriate processes, documentation, approvals, and communication are in place.
• Partner with Production and Operations to ensure programs are executable, scalable, and commercially sound.
• Conduct post-program reviews and apply learnings to continuously improve future programs.
• Maintain a high level of attention to detail while managing multiple priorities and complex workstreams.
Qualifications
What We're Looking For
• 6+ years of experience in experiential marketing, advertising, marketing, events, or a related agency environment.
• Proven experience leading complex experiential programs from brief through execution.
• Strong client relationship management and presentation skills.
• Demonstrated experience managing budgets, scopes, timelines, and agency resources.
• Experience leading and mentoring junior and mid-level team members.
• Strong understanding of experiential marketing and the broader integrated marketing ecosystem.
• Excellent communication, organization, problem-solving, and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of work.
• A proactive, solutions-oriented mindset with the ability to anticipate needs and challenges.
• Comfortable operating at both a strategic and executional level.
What Success Looks Like
• Clients see you as a trusted senior partner who brings solutions, not just execution.
• Programs are well planned, financially sound, creatively strong, and delivered seamlessly.
• Teams have clear direction, accountability, and support.
• Risks are identified early and managed proactively.
• The agency delivers consistently strong client experiences and measurable business impact.
• You contribute to the growth and evolution of both the client business and the broader agency.
• You are recognized as a leader who elevates the people and teams around you.
