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Added 21 mins ago
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Closed listing

Acosta

Sr Account Manager

Toronto, ON, M3C 0E4, Canada

Job type: Full-time
Experience: 6+ years of experience in experiential marketing, advertising, marketing, events, or a related agency environment.
Posting language: English
Posted: Sep 24, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

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Original job description

Archived listing. The details below describe a past opening.

Responsibilities

Client Leadership
•    Serve as a senior day-to-day client lead and trusted advisor across assigned accounts.
•    Build strong, credible relationships with clients and understand their business, brand, marketing objectives, and challenges.
•    Lead client meetings, presentations, status updates, program reviews, and key milestone discussions.
•    Proactively identify opportunities, risks, and solutions and bring forward recommendations.
•    Manage client expectations and ensure clear communication throughout the lifecycle of a program.
•    Represent the agency with confidence and professionalism across all client interactions.

Experiential Program Leadership
•    Lead end-to-end experiential programs, from initial brief and strategic development through execution, measurement, and wrap-up.
•    Translate client objectives into clear program strategies, scopes, timelines, and deliverables.
•    Partner with Strategy, Creative, Production, Operations, and other agency disciplines to bring ideas to life.
•    Provide senior oversight across multiple workstreams, ensuring teams remain aligned against objectives, timelines, and budgets.
•    Anticipate challenges and proactively develop solutions to keep programs on track.
•    Ensure experiential programs are executed to the highest standards of quality, safety, brand alignment, and consumer experience.

Financial Management
•    Own program budgets and financial performance, including forecasting, resource planning, estimates, approvals, and reconciliations.
•    Ensure programs are appropriately budgeted from the outset and proactively identify financial risks.
•    Partner with Project Management and Finance to monitor program spend and profitability.
•    Ensure scope changes and incremental work are appropriately documented, approved, and reflected in budgets.
•    Balance client needs with agency profitability and commercial objectives.

Team Leadership
•    Lead and mentor Account Managers, Coordinators, and other team members across assigned programs.
•    Provide clear direction, coaching, feedback, and support to help team members develop and perform at their best.
•    Delegate effectively and create accountability across the team.
•    Foster a collaborative environment across agency disciplines and external partners.
•    Serve as a senior escalation point for complex client, team, or program challenges.

Business Growth
•    Identify opportunities to expand existing client relationships and contribute to new business opportunities.
•    Develop a strong understanding of the client's broader business and proactively bring forward relevant agency capabilities and ideas.
•    Support pitches, RFPs, presentations, and strategic growth initiatives.
•    Help strengthen client relationships beyond individual programs and establish the agency as a strategic partner.

Operational Excellence
•    Establish and maintain clear project plans, timelines, scopes, and responsibilities.
•    Ensure appropriate processes, documentation, approvals, and communication are in place.
•    Partner with Production and Operations to ensure programs are executable, scalable, and commercially sound.
•    Conduct post-program reviews and apply learnings to continuously improve future programs.
•    Maintain a high level of attention to detail while managing multiple priorities and complex workstreams.

Qualifications

What We're Looking For
•    6+ years of experience in experiential marketing, advertising, marketing, events, or a related agency environment.
•    Proven experience leading complex experiential programs from brief through execution.
•    Strong client relationship management and presentation skills.
•    Demonstrated experience managing budgets, scopes, timelines, and agency resources.
•    Experience leading and mentoring junior and mid-level team members.
•    Strong understanding of experiential marketing and the broader integrated marketing ecosystem.
•    Excellent communication, organization, problem-solving, and negotiation skills.
•    Ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of work.
•    A proactive, solutions-oriented mindset with the ability to anticipate needs and challenges.
•    Comfortable operating at both a strategic and executional level.

What Success Looks Like
•    Clients see you as a trusted senior partner who brings solutions, not just execution.
•    Programs are well planned, financially sound, creatively strong, and delivered seamlessly.
•    Teams have clear direction, accountability, and support.
•    Risks are identified early and managed proactively.
•    The agency delivers consistently strong client experiences and measurable business impact.
•    You contribute to the growth and evolution of both the client business and the broader agency.
•    You are recognized as a leader who elevates the people and teams around you.

About employer

More about this job

Responsibilities

The Senior Account Manager leads end-to-end experiential marketing programs, serving as the primary client contact and strategic advisor. They are responsible for managing program budgets, overseeing cross-functional agency teams, and identifying opportunities for business growth.

Requirements

Candidates must have 6+ years of experience in experiential marketing or a related agency environment. Proven expertise in managing complex programs, budgets, and client relationships is required.

Skills

Experiential marketing
Budget management
Strategic planning
Project management
Team leadership
Mentoring
Communication
Problem-solving
Negotiation
Financial forecasting
Cross-functional collaboration
Presentation skills
Business development
Operational excellence

Visa sponsorship

Not detected in the job text

Keywords

Experiential marketing
Account management
Client leadership
Strategic development
Budgeting
Financial forecasting
Project management
Team leadership
Business growth
RFP
Operational excellence
Marketing strategy
Brand alignment
Cross-functional team
Agency environment
Client relations
Resource planning
Program execution
Stakeholder management
Performance measurement

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