IT Manager
Role: Full-time, on-site (5 days/week)
Location: Etobicoke, Ontario (Airport area)
Comp: $100,000-$120,000 base + bonus + benefits
About Us
A profitable, privately owned, growing B2B company in the industrial space. Proudly Canadian and entrepreneurial, serving business customers across North America.
With under 100 employees and a small, hands-on IT function, we're scaling while keeping a practical, no-politics, get-it-done culture.
How We Work
Technology should make the business run better, not just keep the lights on.
This role reports to the CFO and leads a small IT team (2-3 people). It's a player/coach role: you set the plan, advise the team and build the infra. Perfect for those who like to be close to the action, but also influence the big IT decisions. Occasional travel between our Ontario sites.
Here's how your time will generally split (actual time will vary weekly):
IT Leadership and Planning (about 25%): Building the annual IT roadmap and budget with senior leadership, deciding which projects get green-lit, leading upgrades end to end, and managing vendors and our MSP relationship. Coaching and prioritizing the team's work.
Business Applications & ERP (25%): Tier 2/3 support for our ERP and CRM, maintaining an internal quote-generation system that pulls from ERP data. Planning upgrades/testing. Key tech: Epicor Prophet 21, Salesforce, SQL, Fivetran / Azure Data Factory
Infrastructure and Networking (20%): Ensuring that switches, wireless, VPN, servers, and backups are healthy across our sites. Key tech: Ubiquiti UniFi, virtualization, backup platforms
Microsoft 365 and Cloud (15%): Running the tenant, access and compliance policies, user onboarding/offboarding and device management, plus SaaS licences and renewals. Key tech: Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), Azure
Security and Voice (15%): Triaging security alerts, tuning policies against Secure Score, and running the phone system end to end. Key tech: Microsoft Defender, Teams Phone (Direct Routing, call queues, E911)
Note: We're planning to onboard an external MSP this year for first-response support and after-hours monitoring; you'll own that relationship and be the internal escalation point.
About You
You're an IT Manager who never stopped being a Systems Administrator. You've led a small team, but you're equally comfortable in an ERP workflow, a network dashboard, and a Microsoft 365 tenant, and you'd rather fix it than delegate it when that's faster.
You take ownership of outcomes, explain trade-offs to leadership in plain language, and make the call on where time and money go. You document what you build, and the business trusts your judgment on technology.
You Bring:
3+ years managing an IT team, including hiring, coaching, and prioritizing a small team's work
Experience building and owning an annual IT plan and budget, and presenting it to senior management
Track record deciding which IT projects proceed, then leading them from planning through rollout
Experience managing vendors and an MSP relationship: escalations, SLAs, SaaS licences and renewals, and software purchase decisions
Strong experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), including Conditional Access, DLP, and sensitivity labels
Hands-on ERP administration: users, roles, module setup, master data, upgrades, and UAT (Epicor Prophet 21 or similar)
Experience managing networks end to end (VLANs, switching, wireless, routing, VPN, DNS/DHCP), plus servers, virtualization, and tested backup and recovery
Security operations experience: triaging Defender alerts, tuning identity and endpoint policies against Secure Score, and supporting audits
Experience administering Microsoft Teams Phone (Direct Routing/SBC, call queues, auto attendants, E911)
Practical experience rolling out or governing AI tools (such as Microsoft Copilot) with the right data and access controls
Qualifications:
8+ years in IT systems administration or infrastructure roles
3+ years managing people
Post-secondary diploma or degree in IT, Computer Science, or a related field, or equivalent hands-on experience
Scripting and automation experience (PowerShell, Microsoft Graph)
Comfort writing SQL queries against business databases
Strong documentation habits: runbooks, integration maps, change logs, and diagrams
Bonus Points:
Experience using AI and automation to take repetitive IT work off the plate, such as user provisioning, ticket triage, and system monitoring and alerts
Salesforce administration experience
Experience with Ubiquiti UniFi networking
Azure governance and cost management, or pipeline tooling (Fivetran, Azure Data Factory)
Experience in distribution, manufacturing, or multi-site operations
Certifications such as MS-102, AZ-104, CCNA, or Security+
Perks:
Equal opportunity employer. This posting is for an existing vacancy. AI-assisted tools support our sourcing and application review; every hiring decision is made by a person. Interviewed candidates will hear back within 45 days.
