Account Analyst / Reinsurance Operations Technician

Reinsurance Operations Technician/Account Analyst

18-month Contract (Full-Time)

About the Company

Acrisure Re is an independent global reinsurance broker with a reputation for placing reinsurance programs covering complex and technical books of business. Founded in Toronto more than 25 years ago we are one of the few reinsurance brokers that work on Global reinsurance placements.

We act as a team to deliver success to our clients and to enable talent to thrive and develop. Innovation and creativity help us stand apart and underpin our growth. We empower our people and expect accountability and responsibility in turn, with ethics a critical component of everything we do.

Position Overview:

The primary mandate of the Account Analyst is to support Acrisure Re’s global branches in post placement activities on insurance and reinsurance accounts in multiple classes of business. The position includes analysis of contracts for system entry, detailed analysis of reporting, and invoicing, in addition to handling premium and quota share claims matters in both current and run-off areas of Acrisure Re business. In addition, special projects may be assigned. The Account Analyst will assure delivery of strong servicing of clients’ accounts from an accounting, collection and claim perspective.

Essential Duties and Responsibilities:

• Possess strong working knowledge of both facultative and treaty fields and have a well-rounded understanding of multiple lines of business, such as, but not limited to, property, energy, casualty, specialty casualty, automobile, marine and accident and health.
• Possess a thorough understanding of quota share and excess of loss structures.
• Comprehend complex wordings to determine applicable actions for warranties, cash losses, year-end adjustments, profits commissions and reinstatements.
• Have the ability to calculate items in preceding bullet as well as loss ratios. Be able to accurately allocate limits and shares to losses.

Education and/or Experience:

• College or University degree preferred.
• A minimum of 3 years of insurance/reinsurance accounting/claims experience.

Required Competencies:

• Strong communication (written and verbal), analytical, diplomacy and negotiation skills with professionals within and outside the industry.
• Excellent computer and technical skills. Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint and Excel) with advanced Excel mastery particularly in the areas of formula and database structuring.
• Working knowledge of intermediate to advanced statistical analysis.
• Ability to identify, recognize and escalate critical issues for resolution.
• A general willingness to be flexible in work habits and assigned tasks. Adaptable and comfortable in less than fully structured environment
• Demonstrate a positive and enthusiastic attitude at all times
• Focused and detail oriented.
• Highly organized and have excellent prioritization skills.
• Work well under stressful conditions, sometimes within tight timelines, to keep self and others focused, objective and effective in the face of pressure.
• Be a team player and consistently keep relevant staff informed and updated.
• Employ problem solving and decision-making abilities to resolve challenges quickly and creatively through appropriate courses of action.
• Results oriented: Concentrate on activities necessary to achieve departmental and company’s goals.
• Customer Centered: Strive to attain a continual standard of 100% internal and external customer satisfaction in all areas.

Job Challenges:

• Balancing priorities and competing deadlines across a variety of tasks.
• Juggling the competing interests of clients, insurers, reinsurers and Acrisure management. Inaccuracies and omissions lead to Errors and Omissions and potential claims against the Company with resultant higher premiums or declined coverage the following year. This may lead to loss of a client and/or market. In addition, the Company is subject to a variety of international licensing requirements. Failure to comply with these high standards could possibly cause the Company to be disqualified as a licensed broker. Losing licensed status would significantly reduce the number of clients the Company could conduct business with and limit the number of markets we could use. All these implications directly impact the Company’s bottom line and its ability to share profit with staff members. Accordingly, the Account Analyst must take the utmost care to ensure work is complete, accurate and performed in a timely manner.
• Acrisure Re is a fast-paced company with an emphasis on supporting the interest of clients, insurers and Acrisure management as required. The challenge is to satisfy these interests on a day-to-day basis while meeting the goals and objective of the company.
• Business placed by Acrisure Re is generally of a complex nature and requires a high degree of technical knowledge and commitment to identify problems and establish creative solutions.

Key Relationships:

Internal:

• All Staff

External:

• All Clients
• All Markets
• All third-party companies such as Brokers, Agents, and Third-Party Administrators

Other Pertinent Information:

Although the Account Analyst will have guidance and training, they are expected to actively increase his or her own knowledge by asking questions, reading, and studying.

Equal Opportunity Statement: Acrisure Re is committed to diversity and inclusivity in the workplace.