Key Account Manager and Quality Manger

Company Description ACROCARGO is a technology-driven integrated logistics provider built on over 30 years of frontline international shipping experience. The company operates with a proprietary AI operating system that automates the majority of freight workflows for faster quotes, highly accurate documentation, and proactive exception detection. ACROCARGO delivers end-to-end logistics solutions, including ocean FCL/LCL, air freight, trucking, e-commerce fulfillment, contract logistics, hazmat, cold chain, and project cargo. Its services span quotation, booking, drayage, warehousing, customs brokerage, documentation, and final delivery. The network includes 700,000 sq ft of self-operated warehousing and more than 10M sq ft coordinated across North America, covering 7 Canadian provinces and 39 US states.
Role Description This is a full-time, on-site Key Account Manager and Quality Manager role based in Richmond, BC. The role focuses on managing strategic customer accounts, ensuring service quality, and driving operational improvements across ACROCARGO’s logistics offerings. Day-to-day responsibilities include maintaining strong relationships with key accounts, understanding their business needs, and coordinating with internal teams to deliver reliable end-to-end freight and warehousing solutions. The position also oversees quality standards, monitors performance metrics, investigates service issues, and implements corrective actions to enhance customer satisfaction and operational consistency. The Key Account Manager and Quality Manager collaborates closely with operations, sales, and customer service to align account plans with business objectives and continuous improvement initiatives.
Qualifications

• Demonstrated experience in Account Management and Key Accounts, with the ability to build long-term, trust-based customer relationships.
• Strong Analytical Skills, including data interpretation, root-cause analysis, and performance reporting for process and quality improvements.
• Proficiency in Business Planning, such as developing account plans, forecasting volumes, and aligning customer requirements with company capabilities.
• Solid Customer Service skills, with a focus on responsiveness, issue resolution, and clear communication across diverse stakeholders.
• Experience in logistics, freight forwarding, or supply chain operations, preferably in international shipping or warehouse-based environments.
• Ability to work on-site in Richmond, BC, and collaborate effectively with cross-functional teams.
• Strong organizational skills, attention to detail, and the capacity to manage multiple priorities in a fast-paced setting.
• Post-secondary education in Business, Supply Chain Management, or a related field, or equivalent professional experience.