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Added 1 hour ago
Store Associate (Part-Time)
Giant Tiger
Ottawa, ON
Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
Patient Access Representative
Mackenzie Health
Vaughan, ON
$27.34 to $31.37 CAD / hour
Part-time
The Patient Access Representative (Bed Allocation/Patient Registration) plays a vital role within the Patient Access team, serving as a key contributor to the seamless coordination of bed…
Added 2 hours ago
Portfolio Manager
Fraser Health
Surrey, BC
Full-time
…team members and facilitates service design, transition and operations management strategies. Coordinates the work of and supervises assigned staff. Coordinates the procurement and…
Added 2 hours ago
Seasonal Retail Associate
Best Buy Canada
Toronto, ON
Part-time
We’ll match you with one of the seasonal retail associate roles below that best fits your skills and interests.
Added 3 hours ago
Indirect Tax Manager - Canada
Stellantis Financial Services US
Toronto, ON
Full-time
The Associate Director, Canadian Indirect Tax Compliance & Planning will lead the development, implementation, and management of the Company's Canadian indirect tax function, supporting its…
Added 3 hours ago
Process & Pack Implementation (PPI) Technologist
Mars
Bolton, ON · BPP-Mars Canada Inc.
Full-time
Bachelor or Associate’s Mechanical, Chemical, Food Process Engineering, Packaging, or equivalent experience.
Added 3 hours ago
Store Associate (Part-Time)
Giant Tiger
Regina, SK
Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 4 hours ago
General Manager - Store CAN6637
Jobbe
NB · New Brunswick, Canada
Full-time
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or…
Added 5 hours ago
Associate
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: The Associate demonstrates strong leadership to enable an innovative and positive working climate and a client-centric culture. The Associate must work cross functionally…
Added 5 hours ago
Associate
HealthCareersInSask.ca
SK · SK, Canada
Full-time
Job Description: The Patient Client Experience (PCE) Associate is responsible for performing key functions within the Patient & Client Experience portfolio. The PCE Associate works closely…
Added 6 hours ago
Part Time Sales Associate - BOSS Outlet - Ottawa
HUGO BOSS Canada, Inc.
Ottawa, ON
Part-time · Internship · Other
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal…
Added 6 hours ago
Store Associate (Full-Time)
Giant Tiger
Grand Falls, NB
Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 6 hours ago
Customer Support Representative
Actalent
Calgary, AB
Temporary
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 6 hours ago
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
Full-time
…operational demands of running a law firm will find that business operations, administration, and business development are managed independently. The practice portfolio includes complex…
Added 6 hours ago
Warehouse Associate
O’Dell HVAC Group
Kemptville, ON
Full-time
We are seeking a Warehouse Associate to join our Operations team in our Kemptville warehouse. Reporting to the Distribution Centre Manager, you will be responsible for supporting day-to-day…
Added 7 hours ago
Account Architect
Northwestel
Yellowknife, NT · Whitehorse, YT
Full-time
This position communicates most directly with Sales – Account Executives, Account Managers, Associate Vice-Presidents, Directors of Operations, Marketing, Implementation and Sales Support,…
Added 8 hours ago
PT Stock Associate - BOSS Store, Vaughan Mills
HUGO BOSS Canada, Inc.
Vaughan, ON
Other
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal…
Added 21 hours ago
Account Specialist, Customer Service
Ansell
Cowansville, QC
Full-time
…Distribution, the Account Specialist helps ensure seamless operations, customer satisfaction, and long-term business…
Added 23 hours ago
IIA Administrative Assistant, ScotiaMcLeod (Spanish/English)
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 23 hours ago
Dispatchable Field Service Representative
Veolia | North America
Oakville, ON
Full-time
As a Dispatchable Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for our customers from one of a…
Added 23 hours ago
Compliance Associate
OnClarity
Vancouver, BC
$100,000 to $130,000 CAD / year
Full-time
As a Compliance Associate at Clarity, you will be an integral part of our compliance team, reporting to the Chief Compliance Officer. You will play a critical role in scaling and…
Added 23 hours ago
Building Superintendent
FirstService Residential Canada
Oakville, ON
Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 23 hours ago
Public Affairs Associate
Mosaic
Regina, SK · CA - Regina, SK
Full-time
…over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South…
Added 1 day ago
Store Associate (Part-Time)
Giant Tiger
St. Catharines, ON
Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 day ago
Public Affairs Associate
The Mosaic Company
Regina, SK
Full-time
…over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South…

Actalent

Customer Support Representative

Calgary, AB, Canada

Job type: Temporary
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

Support customers and contractors through onboarding, orientations, timecard and expense collection, payroll-related processes, and employment lifecycle administration. Provide front-office and operational support, resolve process issues, coordinate office resources, and maintain accurate records.

Requirements

Requires at least two years of customer service-related experience, or an associate degree or two years of applicable customer service experience. A bachelor's degree in Human Resources, Business, or Accounting is preferred, along with strong communication, decision-making, organization, and relationship-building skills.

Skills

Customer Service
Customer Onboarding
Problem Resolution
Timecard Management
Expense Processing
Payroll Support
Administrative Support
Written Communication
Oral Communication
Interpersonal Skills
Decision-Making
Attention to Detail
Time Management
Prioritization
Relationship Building
Office Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Client Onboarding
Contractor Onboarding
Pre-Employment Paperwork
Compliance
Timecard Collection
Aerotek Time & Expense
Websheets
VMS
PeopleSoft
Expense Processing
Payroll
Time and Billing Audit
Record of Employment
Unemployment Claims
Workers' Compensation
Talent Acquisition
Vendor Management
P-Card Reconciliation
Office Administration
Front Office
Customer Relations
Administrative Support
Background Checks
Drug Testing

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