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Added 6 mins ago
Line Cook - BOH - Evenings
Original Joe's
Winnipeg, MB
Full-time
…making guests feel welcome. Whether you’re starting out or building a career in hospitality, OJ’s is a place where your work is valued and your personality…
Added 6 mins ago
Retail Store Associate Part Time Winners/HomeSense - Dover Pointe
TJX Canada – Winners, Marshalls, HomeSense
Nanaimo, BC
Part-time
Added 6 mins ago
General Rental Driver
Herc Rentals
Mississauga, ON
Full-time
High school diploma or equivalent; technical or vocational training in maintenance or a related field preferred.
Added 6 mins ago
Sr. Snowflake Developer - Banking Client
E-Solutions
Toronto, ON
Contract
Strong experience in designing and building DWH, Data lake ETL based applications with scalability and performance
Added 7 mins ago
Environmental Services Technician
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
Collaborate with internal departments including Maintenance, Housekeeping, Attractions, and Food & Beverage, and the Mall Tenants.
Added 7 mins ago
AUTOMATION ENGINEER
enCompass Solutions Group
Port Coquitlam, BC
$70,000 to $112,000 CAD / year
Full-time
…involvement ranges from the design, implementation, installation and maintenance. Some of tasks performed in project delivery are as…
Added 7 mins ago
Class 3 Driver/Crane Truck Driver
FRASER VALLEY BUILDING SUPPLIES INC.
Mission, BC
$30 to $33 CAD / hour
Full-time
Delivering lumber, building materials, and other products to customer job sites in a safe and timely manner
Added 7 mins ago
Yard Associate
FRASER VALLEY BUILDING SUPPLIES INC.
Nelson, BC
$18.5 to $21 CAD / hour
Part-time
Helping customers find products and sharing product knowledge, including being able to identify and differentiate lumber species, grades, dimensions, and common building materials
Added 22 mins ago
Concierge & Property Administration Coordinator
Marcon Construction
Vancouver, BC
$21 to $26 CAD / hour
…package handling, access control, amenity bookings, move-ins, maintenance requests, and resident communications. You will also help maintain a secure, tidy, and welcoming lobby while…
Added 22 mins ago
Cleaner - Light Duty Custodian
BEST - For A Cleaner World
Drumheller, AB
Full-time
BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive…
Added 22 mins ago
Maintenance and Facilities Technician
Fresh Prep Foods Inc
Vancouver, BC
$25.5 to $28 CAD / hour
Full-time
Perform preventive maintenance schedules for equipment and building systems to minimize unplanned downtime.
Added 22 mins ago
Material Handler
Ryder Supply Chain Solutions
Oakville, ON · CAN - Oakville ON Service Rd
Full-time
…management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can…
Added 22 mins ago
Merchandiser - Uxbridge
Brand Momentum
Uxbridge, ON
$20 CAD / hour
Part-time
Added 22 mins ago
Delivery Driver - Building Supplies
Payzant Building Products
Lower Sackville, NS
Full-time
Manage vehicle maintenance, reporting any issues or concerns to ensure the truck remains operationally ready for deliveries.
Added 36 mins ago
Cemetery Foreman
City of Troy, Ohio
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Completion of secondary education (or equivalent) with experience in cemetery maintenance and a basic knowledge of management practices; any combination of training, education and/or…
Added 36 mins ago
Staff Attorney – Immigration Legal Services
Catholic Charities of Eastern Oklahoma
Legal, AB
Full-time
Participate in building a collective learning environment that fosters curiosity, personal and professional growth, and a commitment to excellence
Added 36 mins ago
Addiction Support Practitioner - Shunda
Enviros WSA
Calgary, AB
Internship
focus is on building relationships and is the foundation of the work we do. This enables clients to develop skills, healthy trust, and independence.
Added 36 mins ago
Warehouse & Administrative Coordinator
Aurora Renewables LP
Saskatoon, SK
Full-time
Flag office maintenance needs and coordinate service visits as directed.
Added 36 mins ago
(CAN) Stockperson/Cartpusher
Walmart Canada
Regina, SK
Full-time
…on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 36 mins ago
Weekend Heavy Duty Cleaner
FirstService Residential Canada
Toronto, ON
Full-time
May perform ground maintenance including removal of snow from front entrances, salting front entrances.
Added 36 mins ago
(CAN) Stockperson/Cartpusher
Walmart Canada
Timmins, ON
Full-time
…on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 36 mins ago
(CAN) Stockperson/Cartpusher
Walmart Canada
Quesnel, BC
Full-time
…on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 36 mins ago
Network Administrator
Cameco Corporation
Saskatoon, SK
Full-time
…experiences, and expertise make Cameco stronger. We are committed to building a diverse workforce reflective of the communities we operate in. Our vision is to create a culture where…
Added 36 mins ago
Lead Mechanic
RECRUITMENT PARTNERS INC.
Calgary, AB
Full-time
Our client is seeking a Lead Mechanic to oversee the maintenance, reliability, and readiness of fleet and field equipment within a fast-paced industrial environment. This hands-on…
Added 36 mins ago
Director of Operations
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Ensure preventative maintenance and repair programs are completed effectively and on schedule

Actalent

Customer Support Representative

Calgary, AB, Canada

Job type: Temporary
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

Support customers and contractors through onboarding, orientations, timecard and expense collection, payroll-related processes, and employment lifecycle administration. Provide front-office and operational support, resolve process issues, coordinate office resources, and maintain accurate records.

Requirements

Requires at least two years of customer service-related experience, or an associate degree or two years of applicable customer service experience. A bachelor's degree in Human Resources, Business, or Accounting is preferred, along with strong communication, decision-making, organization, and relationship-building skills.

Skills

Customer Service
Customer Onboarding
Problem Resolution
Timecard Management
Expense Processing
Payroll Support
Administrative Support
Written Communication
Oral Communication
Interpersonal Skills
Decision-Making
Attention to Detail
Time Management
Prioritization
Relationship Building
Office Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Client Onboarding
Contractor Onboarding
Pre-Employment Paperwork
Compliance
Timecard Collection
Aerotek Time & Expense
Websheets
VMS
PeopleSoft
Expense Processing
Payroll
Time and Billing Audit
Record of Employment
Unemployment Claims
Workers' Compensation
Talent Acquisition
Vendor Management
P-Card Reconciliation
Office Administration
Front Office
Customer Relations
Administrative Support
Background Checks
Drug Testing

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