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Added 14 mins ago
Business Operations Coord
H&R Block Canada
Calgary, AB
Full-time
Becoming an H&R Block Associate is an opportunity to grow with th
Added 14 mins ago
Transition Associate
Wellington-Altus
Saskatoon, SK · Toronto, ON
Full-time
1+ years’ experience in a customer/client-service facing role, or minimum of 1 year as a Junior Transition Associate.
Added 29 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10953
Added 29 mins ago
OPGT Senior CRM Developer | Skills: D365 CE/F&O, Power BI (DAX/Power Query), SQL | Eval: D365 Dev/Reporting, Power BI, Data Integration, DW/Lakehouse
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Resolving and troubleshooting technical problems which arise during the use and operation of Microsoft Dynamics 365’s Client Experience (CE). This will include technical assistance in the…
Added 30 mins ago
Associate Publications Business Officer, Sales & Licensing
UNDP
Montreal, QC
Full-time
Added 45 mins ago
Associate Advisor
RBC
Vancouver, BC
Full-time
As an Associate Advisor, you will work with an Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 45 mins ago
Part-Time Cashier & Sales Associate - Browns Oshawa Centre
Browns Shoes
Oshawa, ON
Part-time
Provide exceptional customer service by addressing and resolving client needs quickly.
Added 45 mins ago
Part-Time Sales Associate - Browns West Edmonton Mall
Browns Shoes
Edmonton, AB
Build strong client relationships to drive sales and exceed targets
Added 45 mins ago
Personal Banking Associate Trainee
TD
Ottawa, ON
Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 58 mins ago
Senior Tax Associate
Stern Cohen Accountants
Toronto, ON
Full-time
We are looking for an experienced Senior Tax Associate to join our tax specialist team.
Added 59 mins ago
Associate Team Lead - Dartmouth Crossing, NS
Scotiabank
NS · Dartmouth, NS
The Associate Team Lead, Business Banking, is responsible for supporting the Team Lead, Business Banking with the Business Banking (BB) market strategy by leading, overseeing, and providing…
Added 59 mins ago
Junior Interior Designer
B+H Architects
Toronto, ON · B+H Canada Toronto
Full-time
Accompany senior colleagues to client meetings, being an effective presenter and representative.
Added 59 mins ago
Associate, Commercial Banking Associate Program – New Grad - Saskatchewan
CIBC
Regina, SK
Full-time
The Commercial Banking team supports our account teams through client acquisition, relationship management as well as transactional support for client-specific financing solutions. As an…
Added 59 mins ago
Associate, Private Wealth Rotational Program – Montreal – Bilingual
CIBC
Montreal, QC
Full-time
As a member of the Private Wealth Team, you’ll develop and build the skills to effectively manage and grow your client portfolio by providing dedicated relationship management, complex…
Added 59 mins ago
Personal Banking Associate
BMO
Montreal, QC
Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 59 mins ago
Junior Interior Designer
Surbana Jurong Group
Toronto, ON · B+H Canada Toronto
Full-time
Accompany senior colleagues to client meetings, being an effective presenter and representative.
Added 59 mins ago
Client Service Associate (CSA) - Planning & Scheduling - Full-time
VON Canada (Ontario)
Chatham-Kent, ON · Chatham, Ontario
$19.61 to $20.84 CAD / hour
Full-time
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our…
Added 59 mins ago
Part Time Sales Associate - BOSS Outlet - Ottawa
HUGO BOSS Canada, Inc.
Ottawa, ON
Part-time · Internship · Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 59 mins ago
Full Time Sales Associate - BOSS Store, Yorkdale Mall
HUGO BOSS Canada, Inc.
Toronto, ON
Full-time · Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 1 hour ago
Administration
Health Match BC
Vancouver, BC
Full-time
Oversee the hiring, credentialing, and review of associate physicians as they function within the BCWH Dept of
Added 1 hour ago
Paralegal
ROBIC
Montreal, QC
Full-time
Professionalism and strong client service skills.
Added 1 hour ago
Customer Support Representative
Actalent
Calgary, AB
Temporary
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 1 hour ago
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
Full-time
…managed by dedicated teams. Compensation is independent of client…
Added 1 hour ago
Product Advisor - Brampton East Toyota
OpenRoad Auto Group
Brampton, ON
Full-time
Comprehensive extended health and dental plan, tailored around Associate wellness
Added 1 hour ago
Associate Customer Success Manager
AppDirect
Toronto, ON
Enjoys building relationships and cultivating positive client experiences

Actalent

Customer Support Representative

Calgary, AB, Canada

Job type: Temporary
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

Support customers and contractors through onboarding, orientations, timecard and expense collection, payroll-related processes, and employment lifecycle administration. Provide front-office and operational support, resolve process issues, coordinate office resources, and maintain accurate records.

Requirements

Requires at least two years of customer service-related experience, or an associate degree or two years of applicable customer service experience. A bachelor's degree in Human Resources, Business, or Accounting is preferred, along with strong communication, decision-making, organization, and relationship-building skills.

Skills

Customer Service
Customer Onboarding
Problem Resolution
Timecard Management
Expense Processing
Payroll Support
Administrative Support
Written Communication
Oral Communication
Interpersonal Skills
Decision-Making
Attention to Detail
Time Management
Prioritization
Relationship Building
Office Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Client Onboarding
Contractor Onboarding
Pre-Employment Paperwork
Compliance
Timecard Collection
Aerotek Time & Expense
Websheets
VMS
PeopleSoft
Expense Processing
Payroll
Time and Billing Audit
Record of Employment
Unemployment Claims
Workers' Compensation
Talent Acquisition
Vendor Management
P-Card Reconciliation
Office Administration
Front Office
Customer Relations
Administrative Support
Background Checks
Drug Testing

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