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Jobs in Canada

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Added 20 mins ago
(CAN) Stocking 3 Team Lead
Walmart Canada
Edson, AB
Full-time
Added 34 mins ago
(CAN) Team Leader, Operations II (SUN - WED 17:00PM to 03:30AM)** 1-Year Contract **
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
Full-time
Added 34 mins ago
(CAN) Compliance Lead
Walmart Canada
Burnaby, BC
Full-time
Added 34 mins ago
Canada Impact+ Emerging Leader in Integrative Animal Physiology and One Health - Assistant Professor
The University of British Columbia
Vancouver, BC
Full-time
Applied Biology Program | Associate Dean Academic Portfolio | Faculty of Land and Food Systems (Maja Krzic)
Added 34 mins ago
Food & Consumables Team Lead
Walmart Canada
Oakville, ON
Full-time
Added 48 mins ago
Territory Salesperson, Companion Animal Division (Temporary Contract)
Patterson Veterinary Supply
Cambridge, ON
Contract
…accommodation. To request reasonable accommodation, notify Human Resources or the manager who oversees the…
Added 1 hour ago
Global Mobility Tax - Senior Associate
ACCA Careers
Calgary, AB
Full-time
As a Senior Associate, your role is essential in upholding compliance with tax regulations and optimizing tax processes for employees on international assignments. This position is key in…
Added 1 hour ago
Director of Primary Care
Canadian College of Health Leaders - Northwestern Ontario Chapter
London, ON
Full-time
Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.
Added 1 hour ago
Maintenance Associate (Live In) - Multi-Residential
Morguard
Kitchener, ON
Full-time
Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
Added 1 hour ago
Associate – Electrical (Tenant)
Smith + Andersen
Toronto, ON
Lead and/or assist in human resources related activities including recruitment and selection, employee development, performance appraisals and employee relations.
Added 1 hour ago
Associate - Electrical
Smith + Andersen
Calgary, AB
Lead and/or assist in human resources related activities including recruitment and selection, employee development, performance appraisals and employee relations.
Added 1 hour ago
September 2027 - Actuarial Life (Non-CPA) - 4 month Co-op - Quebec
PwC
Montreal, QC · Quebec, QC
Full-time
As Life Actuarial Associate on the Risk Modelling Services team, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.…
Added 1 hour ago
Canada Impact+ Emerging Leader in Integrative Animal Physiology and One Health - Assistant Professor
University of British Columbia
Vancouver, BC · UBCV | HR MacMillan Building (MCML)
Full-time
Applied Biology Program | Associate Dean Academic Portfolio | Faculty of Land and Food Systems (Maja Krzic)
Added 1 hour ago
The Shoe Co. - Store Manager
The Shoe Co.
Kamloops, BC
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 2 hours ago
Senior Power Platform
Optisigma Inc.
Canada
Full-time
A dynamic, human-scale team that listens to your needs
Added 2 hours ago
Campus Services Associate (Temporary)
Sheridan College
Brampton, ON
Temporary
Reporting to the Operations Manager, Campus Services, the Campus Service Associate provides a variety of support services for Campus Services, including the oneCARD office & the Campus…
Added 2 hours ago
Operations Manager
NOVO Health Services
Richmond, BC
Full-time
Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership to support company initiatives and operational goals
Added 2 hours ago
AVP & Senior Counsel, Litigation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the…
Added 2 hours ago
Operations Manager
NOVO Health Services
Burlington, ON
Full-time
Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership to support company initiatives and operational goals
Added 3 hours ago
Wealth Associate
National Bank of Canada
London, ON
Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 3 hours ago
Front Store Manager, Salaried Part Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Part-time
…service, manages all process and procedures utilizing financial resources and ensures store objectives are…
Added 3 hours ago
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Full-time
…service, manages all process and procedures utilizing financial resources and ensures store objectives are…
Added 3 hours ago
HR Assistant
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
$4,594 to $4,827 CAD / month
Full-time
The HR Assistant supports the human resource functions for students, staff, and faculty in the Department of Emergency Medicine. The incumbent will be responsible for initiating and…
Added 3 hours ago
Benefits Administrator
University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Employee Benefits Program Support | Total Compensation | Central Human Resources
Added 3 hours ago
Finance Officer
McGill University
Brown Student Serv.
Full-time
…Services. Bringing together expertise in administration, finance, human resources, project management, communications and student engagement, OS2 enables the delivery of high-quality…

Actalent

Customer Support Representative

Calgary, AB, Canada

Job type: Temporary
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

Support customers and contractors through onboarding, orientations, timecard and expense collection, payroll-related processes, and employment lifecycle administration. Provide front-office and operational support, resolve process issues, coordinate office resources, and maintain accurate records.

Requirements

Requires at least two years of customer service-related experience, or an associate degree or two years of applicable customer service experience. A bachelor's degree in Human Resources, Business, or Accounting is preferred, along with strong communication, decision-making, organization, and relationship-building skills.

Skills

Customer Service
Customer Onboarding
Problem Resolution
Timecard Management
Expense Processing
Payroll Support
Administrative Support
Written Communication
Oral Communication
Interpersonal Skills
Decision-Making
Attention to Detail
Time Management
Prioritization
Relationship Building
Office Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Client Onboarding
Contractor Onboarding
Pre-Employment Paperwork
Compliance
Timecard Collection
Aerotek Time & Expense
Websheets
VMS
PeopleSoft
Expense Processing
Payroll
Time and Billing Audit
Record of Employment
Unemployment Claims
Workers' Compensation
Talent Acquisition
Vendor Management
P-Card Reconciliation
Office Administration
Front Office
Customer Relations
Administrative Support
Background Checks
Drug Testing

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