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Added 1 hour ago
Supportive Housing Worker
Cota
Toronto, ON
Part-time
In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program
Added 2 hours ago
purchasing supervisor
Canadian Fiber Optics
Calgary, AB
Full-time
Added 2 hours ago
Site and Supplier Management Coordinator
Interior Health Authority
Kelowna, BC
Full-time
Ensures all contract project purchasing administration procedures are followed and executed in a professional manner.
Added 3 hours ago
Supervisor, Marketing
Access Communications
Regina, SK
Full-time
…of Saskatchewan. As a key member of the Marketing team, the Supervisor, Marketing is responsible for helping deliver on the objectives within the strategic marketing plan for the…
Added 3 hours ago
Customer Service & Operations Support Coordinator, - Food Services
City of Mississauga
Mississauga, ON
Full-time
Reporting to the Supervisor, Food Services the successful candidate will be responsible for administrative duties in supporting food service operations at various city facilities.
Added 4 hours ago
Assistant Service Manager - OpenRoad Toyota Port Moody
OpenRoad Auto Group
Port Moody, BC
Full-time
Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 5 hours ago
Weekend Cook - Gilmore Gardens (2026-10484)
Verve Senior Living
Richmond, BC
Part-time
In the absence of the Dining Services Manager/Dining Services Supervisor, purchasing of food and supplies for the department as per established company procedures.
Added 5 hours ago
Case Manager- MCIT
Cota
Toronto, ON
Part-time
Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Added 6 hours ago
Grocery Shopper - Quebec
LRQA
Quebec, QC
$300 to $500 CAD / month
LRQA is looking for a detail-oriented and reliable individual to assist in food safety sampling by purchasing food products from local grocery stores and shipping them to a food testing…
Added 6 hours ago
Booking Clerk, Medical Imaging
Sanya’k̓ula
Vancouver, BC
Full-time
The Booking Clerk, Medical Imaging reports to the Clerical Supervisor or designate and performs scheduling and booking functions for a variety of patient appointments for designated areas…
Added 8 hours ago
Project manager Supervisor - Custom Architectural Solutions
CertainTeed
Woodbridge, ON
Full-time
Reporting to the General Manager of Decoustics, the Project Manager Supervisor (PMS) leads the Project Management function for the Decoustics operation overseeing project execution across…
Added 8 hours ago
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 8 hours ago
Food Services Manager
Chartwell
Sherwood Park, AB
Full-time
Prepare and manage departmental budgets, optimize purchasing, and monitor food and labour costs
Added 9 hours ago
Manager, Operations & Facilities
BC Legal Management Association
Vancouver, BC
Other
Oversee mailroom, courier, office services, purchasing, premises-related requests, general service inquiries, emergency calls, and other operational support activities, ensuring requests…
Added 9 hours ago
Customer Service & Operations Support Coordinator, - Food Services
City of Mississauga
Mississauga, ON
Reporting to the Supervisor, Food Services the successful candidate will be responsible for administrative duties in supporting food service operations at various city facilities.
Added 10 hours ago
Operational Buyer
Factor_
Calgary, AB
Full-time
Reporting to the Manager, Purchasing, you will be responsible for supporting the Procurement team. We are looking for an analytical problem-solver with a hands-on, “whatever-it-takes”…
Added 10 hours ago
Crane Sales/Estimating
Kristian Electric Ltd
Corman Park No. 344, SK
$60,000 to $70,000 CAD / year
Full-time
Review customer supplied specs and build estimates based on. This may include relaying requirements to other members of the team such as HSE, Shop Supervisor, Project Manager, and Engineer.
Added 11 hours ago
Culinary Operations Supervisor
Dexterra
Surrey, BC
Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 11 hours ago
Culinary Operations Supervisor
Dexterra
Surrey, BC
Up to $70,000 CAD / year
Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 11 hours ago
Maintenance Manager
Chartwell
Collingwood, ON
Full-time
Minimum one to three years' experience in a supervisor role
Added 12 hours ago
Program Coordinator - Special Initiatives
Okanagan College
Kelowna, BC
…Specific hours will be determined upon discussion with designated supervisor. Incumbent may be required to work the occasional evening or weekend to support…
Added 13 hours ago
Shipper Receiver
D&V Electronics
Vaughan, ON
Contract
Unpacks and examines incoming shipments, reject damaged items, records and reports of shortages and discrepancies, and corresponds with purchasing to rectify damages and shortages.
Added 13 hours ago
Support Services Manager
Extendicare
Toronto, ON · Assist - Tendercare LTC (McNicoll Ave)
Full-time
minimum two (2) years' experience in a managerial or supervisor capacity in the area of support services/maintenance in a unionized environment (preference given to previous experience in…
Added 13 hours ago
Customer Support Representative
Actalent
Calgary, AB
Temporary
In partnership with Customer Support Supervisor, manage internal payroll process
Added 13 hours ago
Maintenance Manager
Chartwell
Vancouver, BC
Full-time
Minimum one to three years' experience in a supervisor role

Actalent

Customer Support Representative

Calgary, AB, Canada

Job type: Temporary
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

Support customers and contractors through onboarding, orientations, timecard and expense collection, payroll-related processes, and employment lifecycle administration. Provide front-office and operational support, resolve process issues, coordinate office resources, and maintain accurate records.

Requirements

Requires at least two years of customer service-related experience, or an associate degree or two years of applicable customer service experience. A bachelor's degree in Human Resources, Business, or Accounting is preferred, along with strong communication, decision-making, organization, and relationship-building skills.

Skills

Customer Service
Customer Onboarding
Problem Resolution
Timecard Management
Expense Processing
Payroll Support
Administrative Support
Written Communication
Oral Communication
Interpersonal Skills
Decision-Making
Attention to Detail
Time Management
Prioritization
Relationship Building
Office Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Client Onboarding
Contractor Onboarding
Pre-Employment Paperwork
Compliance
Timecard Collection
Aerotek Time & Expense
Websheets
VMS
PeopleSoft
Expense Processing
Payroll
Time and Billing Audit
Record of Employment
Unemployment Claims
Workers' Compensation
Talent Acquisition
Vendor Management
P-Card Reconciliation
Office Administration
Front Office
Customer Relations
Administrative Support
Background Checks
Drug Testing

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