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Added 8 mins ago
Relationship Manager, Business Markets- EN
RBC
Saguenay, QC
Full-time
…business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships Partnering with other RBC…
Added 8 mins ago
Senior Software Developer – CRM / Dynamics 365 & Power BI
Joblinxsapp
Toronto, ON
Full-time
Client: Justice Technology Services (JTS), Ontario Government
Added 8 mins ago
System Support Analyst II CAN
TekWissen ®
MB · Saint-Laurent, MB
$25 USD / hour
Contract
…network availability to all system users. Education/Experience. Associate degree in computer related field required. Bachelor degree in computer science preferred. 2 to 4 years experience…
Added 8 mins ago
Associate, Automated Execution Group
TD Securities
Toronto, ON
Full-time
TD's Automated Execution Group (AEG) is a front office business unit with mandate to grow and service the electronic trading needs of the dealer. AEG is responsible for soliciting new…
Added 9 mins ago
Food Service Associate
Dexterra
Mississauga, ON
$18 to $23 CAD / hour
Full-time
As a Food Services Associate , reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires excellent…
Added 9 mins ago
Transaction Services, Senior Associate
Pwc Canada
Vancouver, BC
Full-time
As a Transaction Services Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and unlock your potential…
Added 9 mins ago
Transaction Services, Senior Associate
Pwc Canada
Calgary, AB
Full-time
As a Transaction Services Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and unlock your potential…
Added 21 mins ago
Operations Associate
Insight Global
Toronto, ON
$18 to $20 CAD / hour
Contract
Insight Global is looking for an operations associate to join the Payment Services Team for one of the Top Canadian Banks. This role will support the banks elevated peak season. This…
Added 23 mins ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 23 mins ago
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…closely with the program management team to deliver exceptional client management and business objectives. You must be keen to apply your unique talents and be part of a high-performing…
Added 23 mins ago
Director of Paid Media
Ad Culture
Toronto, ON
Full-time
…evolution of the Paid Media department, including team leadership, client performance oversight, operational excellence, strategic direction and the continued development of the agency's…
Added 24 mins ago
Benefits Services Consultant
Alberta Municipalities
Edmonton, AB
…benefits services to our members. Maintenance of the quality of service provided to participants and potential participants will be of the highest degree, providing members with confidence…
Added 37 mins ago
Associate, Private Client Group
Beutel, Goodman & Company Ltd.
Toronto, ON
Full-time
The Associate will work closely with Portfolio Managers to support high-net-worth clients within the Beutel Goodman Private Client Group (PCG). As a key contact for administrative matters,…
Added 39 mins ago
Customer Experience Associate
TD
Lethbridge, AB
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Customer Experience Associate
TD
Grande Prairie, AB
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Personal Banking Associate Trainee
TD
Calgary, AB
Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 39 mins ago
Customer Experience Associate
TD
Toronto, ON
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Customer Experience Associate
TD
Victoria, BC
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Customer Experience Associate
TD
Winnipeg, MB
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Personal Banking Associate- Future Opportunities from Asper Career Fair 2026
TD
Winnipeg, MB
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
ersonal Banking Associate - 800 Boulevard René-Lévesque Ouest (Full-time, 37.5/week)
TD
Montreal, QC
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 39 mins ago
Personal Banking Associate
TD
Winnipeg, MB
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

Actalent

Entry Level HR

Montreal, QC, Canada

Job type: Temporary
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

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More about this job

Responsibilities

The Customer Support Associate is responsible for managing the end-to-end onboarding process for contractors and clients, including timecard collection and payroll support. Additionally, the role provides comprehensive administrative and operational support to ensure efficient office functionality and superior customer service.

Requirements

Candidates must have at least two years of experience in a customer service-related position. An associate degree is required, while a bachelor's degree in Human Resources, Business, or Accounting is preferred.

Skills

Customer Service
Onboarding
Timekeeping
Administrative Support
Problem Resolution
Data Entry
Payroll Processing
Communication
Time Management
Office Management
Compliance
Record Keeping
Vendor Management
Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Onboarding
Customer Support
Payroll
Timecard Collection
Compliance
Administrative Support
Vendor Management
PeopleSoft
Aerotek Time & Expense
VMS
Office Operations
Human Resources
Contractor Management
Record of Employment
Worker’s Compensation
Talent Acquisition
Front Office
Reception

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