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Added 1 min ago
Customer Experience Associate - Willoughby Town Centre, Langley BC (26.25hrs/week)
Scotiabank
Langley (District), BC · Langley, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 min ago
IIA Administrative Assistant, ScotiaMcLeod (Spanish/English)
Scotiabank
Toronto, ON
…relationships across the team and with various business line and corporate function contacts, maintaining a high level of customer service, facilitating a culture of open and honest…
Added 1 min ago
Retail Customer Service Coordinator Full Time HomeSense - Preston Crossing
The TJX Companies, Inc.
Saskatoon, SK
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 min ago
Distribution Centre Loss Prevention Associate
The TJX Companies, Inc.
Mississauga, ON · CAN TJX Canada Distribution Centre American Drive
$37,590 to $52,626 CAD / year
Full-time
We’re looking for a(n) Distributions Centre Loss Prevention Associate to play a key role in creating a safe, secure, and well-protected distribution center environment. In this position,…
Added 15 mins ago
Territory Manager
UAP Inc.
AB · Edmonton, AB
Full-time
We offer a competitive salary with a range of attractive benefits and corporate discounts. Also, we offer training throughout your career to support and guide your professional development.
Added 15 mins ago
Associate, Automated Execution Group
TD Securities
Toronto, ON
Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 16 mins ago
Transaction Services, Senior Associate
Pwc Canada
Vancouver, BC
Full-time
…diligence. As part of our team, you’ll help us provide both corporate and financial buyers and sellers with peace of mind by analyzing and validating all the financial, commercial,…
Added 16 mins ago
Transaction Services, Senior Associate
Pwc Canada
Calgary, AB
Full-time
…diligence. As part of our team, you’ll help us provide both corporate and financial buyers and sellers with peace of mind by analyzing and validating all the financial, commercial,…
Added 44 mins ago
Associate, Private Client Group
Beutel, Goodman & Company Ltd.
Toronto, ON
Full-time
The Associate will work closely with Portfolio Managers to support high-net-worth clients within the Beutel Goodman Private Client Group (PCG). As a key contact for administrative matters,…
Added 46 mins ago
Associate, Automated Execution Group
TD
Toronto, ON
Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 46 mins ago
Associate, Credit Underwriting and Portfolio Management - Middle Market Canada
MUFG
Toronto, ON
Full-time
We're seeking a Credit Risk Associate who will support our growing Portfolio Management Group (“PMG”) in providing credit coverage for Middle Market clients in Canada. You'll prepare…
Added 46 mins ago
Public Affairs Associate
Mosaic
Regina, SK · CA - Regina, SK
Full-time
The Public Affairs Associate will support the delivery of high-impact Public Affairs initiatives and administrative activities that strengthen community partnerships, engage employees,…
Added 59 mins ago
Entry Level HR
Actalent
Montreal, QC
Temporary
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 59 mins ago
Sales Associate, Hardware & Tools
RONA
Cowansville, QC
Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 59 mins ago
Customer Service Associate- Permanent Part-Time
RONA
Cambridge, ON
Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 59 mins ago
Associate Director Fundaising
Windmill Microlending
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Windmill Microlending is seeking a collaborative and dynamic self-starter to serve as our Associate Director, Fundraising as we prepare to close an exciting $50M national campaign that…
Added 59 mins ago
Receiving Associate- Full Time Permanent
RONA
Cambridge, ON
Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 59 mins ago
Associate Producer/Technician (French Services) (On Site)
Radio-Canada
Regina, SK
Full-time
Radio-Canada Saskatchewan is looking for an energetic and forward-thinking Associate Producer to take on a vital support role. You will be assigned primarily to on-air presentation for the…
Added 1 hour ago
Customer Experience Associate - New St & Walker's Line Branch
Scotiabank
Burlington, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Senior Customer Experience Associate - March Road, Kanata, ON - 18.75 hours/week
Scotiabank
Ottawa, ON · Kanata, ON
…commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 1 hour ago
Retail Store Associate Part Time Winners - Northumberland Square
The TJX Companies, Inc.
Miramichi, NB
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
Directeur/Directrice adjoint de magasin, Mail Montenach Beloeil
The TJX Companies, Inc.
Beloeil, QC
Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 1 hour ago
PT Sales Associate
The TJX Companies, Inc.
Timmins, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
Associate
Royal Bank of Canada
Toronto, ON
Full-time
Join our Global Transaction Banking team as a GTB Associate and own the growth of high-potential client relationships. You'll be the trusted advisor for our Core segment clients, driving…
Added 1 hour ago
Retail Store Associate Part Time Winners Scarborough Town Centre
TJX Companies
Toronto, ON · Scarborough, Ontario
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

Actalent

Entry Level HR

Montreal, QC, Canada

Job type: Temporary
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

The Customer Support Associate is responsible for managing the end-to-end onboarding process for contractors and clients, including timecard collection and payroll support. Additionally, the role provides comprehensive administrative and operational support to ensure efficient office functionality and superior customer service.

Requirements

Candidates must have at least two years of experience in a customer service-related position. An associate degree is required, while a bachelor's degree in Human Resources, Business, or Accounting is preferred.

Skills

Customer Service
Onboarding
Timekeeping
Administrative Support
Problem Resolution
Data Entry
Payroll Processing
Communication
Time Management
Office Management
Compliance
Record Keeping
Vendor Management
Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Onboarding
Customer Support
Payroll
Timecard Collection
Compliance
Administrative Support
Vendor Management
PeopleSoft
Aerotek Time & Expense
VMS
Office Operations
Human Resources
Contractor Management
Record of Employment
Worker’s Compensation
Talent Acquisition
Front Office
Reception

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