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Added 12 mins ago
Senior Associate, Institutional Sales
OnClarity
Vancouver, BC
$200,000 to $600,000 CAD / year
Full-time
As a Senior Associate, Institutional Sales, you will play a critical role in driving Clarity’s growth by sourcing, developing, and expanding relationships with institutional investors and…
Added 12 mins ago
Investment Associate, Wealth Management, Nesbitt Burns
BMO
Montreal, QC
Full-time
…professionals operate within a collaborative, team based wealth management model spanning Investment Management, Private Banking, Wealth Planning, and Trust & Estate. This integrated…
Added 12 mins ago
Entry Level HR
Actalent
Montreal, QC
Temporary
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 12 mins ago
Associate Director Fundaising
Windmill Microlending
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Windmill Microlending is seeking a collaborative and dynamic self-starter to serve as our Associate Director, Fundraising as we prepare to close an exciting $50M national campaign that…
Added 14 mins ago
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
Part-time
Added 14 mins ago
DRC Associate
The Salvation Army Canada and Bermuda Territory
Halifax, NS · Dartmouth, NS
Part-time
Use Warehouse Management System/Inventory Management System to record and facilitate warehouse operations.
Added 14 mins ago
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
Part-time
Added 14 mins ago
Sales Associate
EssilorLuxottica Group
Ontario · Windsor, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 14 mins ago
Ray-Ban Retail Sales Associate
EssilorLuxottica Group
Vancouver, BC
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 14 mins ago
Associate Financial Advisor
CIBC
Oakville, ON
Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 14 mins ago
Associate Financial Advisor
CIBC
Port Elgin, ON
Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 14 mins ago
07384 Inside Sales
Sally Beauty Holdings
Bolton, ON
Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 14 mins ago
Customer Experience Associate - New St & Walker's Line Branch
Scotiabank
Burlington, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 14 mins ago
Senior Customer Experience Associate - March Road, Kanata, ON - 18.75 hours/week
Scotiabank
Ottawa, ON · Kanata, ON
…services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 14 mins ago
Front Desk Associate, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the…
Added 14 mins ago
Seasonal Retails Sales Associate, Fairview
Bell
Toronto, ON · North York, ON
Added 30 mins ago
Associate
Royal Bank of Canada
Toronto, ON
Full-time
Join our Global Transaction Banking team as a GTB Associate and own the growth of high-potential client relationships. You'll be the trusted advisor for our Core segment clients, driving…
Added 43 mins ago
Associate Director, Institutional Sales
OnClarity
Vancouver, BC
$300,000 to $700,000 CAD / year
Full-time
As an Associate Director, Institutional Sales at Clarity, you will help drive growth by building and expanding relationships with venture capital investors, institutions, and…
Added 43 mins ago
Associate, Sales & Trading
OnClarity
Vancouver, BC
$120,000 to $240,000 CAD / year
Full-time
Demonstrate skills in balancing relationship management with rigorous operational detail, ensuring every transaction is executed flawlessly.
Added 43 mins ago
Client Advisor (FT), AX Chinook Centre
Giorgio Armani
Calgary, AB
Part-time
As an associate with Giorgio Armani Canada Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents…
Added 44 mins ago
Product Advisor - MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
Full-time
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Added 44 mins ago
Lease Portfolio Specialist - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
Full-time
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Added 59 mins ago
Overnight Customer Service Representative (Motivator) - Medicine Hat Carry and Dunmore
GoodLife Fitness
Medicine Hat, AB
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 59 mins ago
Customer Service Representative (Motivator) - Quispamsis Village Place
GoodLife Fitness
Quispamsis, NB
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 59 mins ago
Customer Service Representative (Motivator) - Calgary Mount Royal Village
GoodLife Fitness
Calgary, AB
Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…

Actalent

Entry Level HR

Montreal, QC, Canada

Job type: Temporary
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

The Customer Support Associate is responsible for managing the end-to-end onboarding process for contractors and clients, including timecard collection and payroll support. Additionally, the role provides comprehensive administrative and operational support to ensure efficient office functionality and superior customer service.

Requirements

Candidates must have at least two years of experience in a customer service-related position. An associate degree is required, while a bachelor's degree in Human Resources, Business, or Accounting is preferred.

Skills

Customer Service
Onboarding
Timekeeping
Administrative Support
Problem Resolution
Data Entry
Payroll Processing
Communication
Time Management
Office Management
Compliance
Record Keeping
Vendor Management
Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Onboarding
Customer Support
Payroll
Timecard Collection
Compliance
Administrative Support
Vendor Management
PeopleSoft
Aerotek Time & Expense
VMS
Office Operations
Human Resources
Contractor Management
Record of Employment
Worker’s Compensation
Talent Acquisition
Front Office
Reception

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