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Added 11 mins ago
Analyst/Senior Analyst, Customer Operations
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous…
Added 11 mins ago
Manager, Service Desk
City of Windsor
Windsor, ON
Full-time
Strategic leadership, management, and continuous improvement of the Service Desk, ensuring the delivery of high quality technology support services across all City facilities, including…
Added 13 mins ago
Human Resources Administrator
Sunrise Farms
Lethbridge, AB
Full-time
From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the…
Added 26 mins ago
Entry Level HR
Actalent
Montreal, QC
Temporary
…receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office…
Added 26 mins ago
Seasonal Sales Associate (Brick Specialist) - Eastview, NY
the LEGO Group
Saskatoon, SK
Part-time
…assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty…
Added 28 mins ago
GYMVMT Front Desk Associate - Edmonton Kensington
GoodLife Fitness
AB
Part-time
Prior related customer service or receptionist experience, an asset.
Added 28 mins ago
Front Desk Reception (Downtown Weekends)
Axis Therapy & Performance
Toronto, ON
Part-time
…hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and…
Added 28 mins ago
Front Desk Associate, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the…
Added 44 mins ago
Fashion Associate (Part time) - Ellice Avenue
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 44 mins ago
Front Desk Associates, King West
Equinox
Toronto, ON
Part-time
We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a…
Added 57 mins ago
Analyst / Sr Analyst, Account Services
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll…
Added 57 mins ago
Senior Analyst, Sales & Trading
OnClarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
Track pipeline activity and transaction metrics with precision, ensuring the desk maintains high standards for speed, compliance, and client satisfaction.
Added 57 mins ago
Analyst, Transaction Services
OnClarity
Vancouver, BC
$80,000 to $120,000 CAD / year
Full-time
…sellers, legal counsel, and issuers to deliver exceptional client service and achieve outstanding…
Added 57 mins ago
IT School Technician (1.0 FTE permanent)
Thunder Bay Catholic District School Board
Thunder Bay, ON
Full-time
…Technology or a related field, and demonstrate excellent customer service, attention-to-detail, problem-solving, and communication skills, along with the proven ability to work…
Added 57 mins ago
Associate, Sales & Trading
OnClarity
Vancouver, BC
$120,000 to $240,000 CAD / year
Full-time
Track pipeline activity and transaction metrics with precision, ensuring the desk maintains high standards for speed, compliance, and client satisfaction.
Added 57 mins ago
LTO EA Level D - Extended Day After School - 11.65 hrs/wk
Waterloo Region District School Board
Kitchener, ON
Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 57 mins ago
LTO EA Level D - Extended Day Before School - 5 hrs/wk
Waterloo Region District School Board
Kitchener, ON
Full-time
Developmental Service Worker (DSW) from an accredited post-secondary institution
Added 59 mins ago
Program Support Coordinator, Seniors' Wellness Centre
Sinai Health
Toronto, ON
…strengthen your professional development. You’ll strengthen a service where seniors and families experience care that blends hospital-quality standards with culturally grounded…
Added 59 mins ago
YYZ Air - Air Cargo Supervisor
Nippon Express Canada
Mississauga, ON
Maintain the ability to effectively cover each team member's desk during vacations, statutory leaves, or short-staffed situations to guarantee seamless service continuity.
Added 59 mins ago
Client Care Coordinator
Amplifon
Kamloops, BC
Full-time
2+ years of experience in a front desk or reception capacity.
Added 1 hour ago
Guest Service Agent
Germain Hôtels
Saskatoon, SK
Full-time
…guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable…
Added 1 hour ago
Room Attendant
Germain Hôtels
Ottawa, ON
Full-time
Coordinate and communicate effectively with other departments, such as housekeeping supervisors, front desk and maintenance, to ensure smooth operations and guest satisfaction.
Added 1 hour ago
Community Paramedicine - Moose Jaw
Medavie
Moose Jaw, SK · SK Moose Jaw
Part-time
…for the optimal operation and management of an integrated, service-led primary health care organization. People are the biggest drivers of our success, and we are excited to continue…
Added 1 hour ago
Overnight Customer Service Representative (Motivator) - Medicine Hat Carry and Dunmore
GoodLife Fitness
Medicine Hat, AB
Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 hour ago
Customer Service Representative (Motivator) - Quispamsis Village Place
GoodLife Fitness
Quispamsis, NB
Part-time
Who is a Customer Service Representative (Motivator)?

Actalent

Entry Level HR

Montreal, QC, Canada

Job type: Temporary
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service

BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

The Customer Support Associate is responsible for managing the end-to-end onboarding process for contractors and clients, including timecard collection and payroll support. Additionally, the role provides comprehensive administrative and operational support to ensure efficient office functionality and superior customer service.

Requirements

Candidates must have at least two years of experience in a customer service-related position. An associate degree is required, while a bachelor's degree in Human Resources, Business, or Accounting is preferred.

Skills

Customer Service
Onboarding
Timekeeping
Administrative Support
Problem Resolution
Data Entry
Payroll Processing
Communication
Time Management
Office Management
Compliance
Record Keeping
Vendor Management
Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Onboarding
Customer Support
Payroll
Timecard Collection
Compliance
Administrative Support
Vendor Management
PeopleSoft
Aerotek Time & Expense
VMS
Office Operations
Human Resources
Contractor Management
Record of Employment
Worker’s Compensation
Talent Acquisition
Front Office
Reception

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